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Showing posts with label ticket cancellation. Show all posts
Showing posts with label ticket cancellation. Show all posts

Thursday, 5 April 2018

17:34

Alert:Booking and Cancellation For the Mumbai and Delhi Node will not available on 06.04.2018

Alert:Booking and Cancellation For the Mumbai and Delhi Node will not available on 06.04.2018

Alerts & Updates
Booking and cancellation for the Mumbai node will not be available from 00:20 hrs to 04:15 hrs of 06/04/2018 due to maintenance activity. Inconvenience caused is deeply regretted.

Booking and cancellation for the Delhi node will not be available from 00:20 hrs to 04:00 hrs of 06/04/2018 due to maintenance activity. Inconvenience caused is deeply regretted.

Source:IRCTC
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Tuesday, 27 March 2018

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Sunday, 11 March 2018

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Saturday, 10 March 2018

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Saturday, 26 August 2017

08:09

Booking Procedures for the Foreign Tourists

Booking Procedures for the Foreign Tourists

RAILWAYS’ ENDEAVOUR TO FACILITATE FOREIGN TOURISTS 
Kolkata, July 25, 2017 

For foreign tourists, Railway has extended to facilitate them to book their reserved tickets through internet upto 365 days in advance in all trains including Shatabdi, Rajdhani, Duronto, Gatiman etc.
 in Executive class/First AC/Second AC classes with 1.5 times of base fare, subject to observance of following procedures:

ØDuring booking of tickets Passport Number, Nationality and International Mobile Number to be given by the passenger mandatorily.

ØNo concession admissible for such type of tickets.

ØPayment to be made o­nly through international debit/credit cards.

ØDuring journey original passport with valid Visa should be carried.

ØIn this type of advance booking, there will be fixed number of berths.

ØIn case of cancellation of tickets booked under this facility, flat 50% of the fare shall be deducted in addition to the cancellation charges.

ØNo change of name permissible o­n such tickets under any circumstances.

ØExisting procedure for booking across the counters through Foreign Tourist Quota (120 days in advance) will continue.

ØNo authorized agents can book Foreign Tourist Quota.

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Thursday, 20 July 2017

08:02

Rail SAARTHI Mobile APP

Rail SAARTHI Mobile APP
Indian railway minister Suresh Prabhu launched Rail SAARTHI Mobile App an Indian Railway Integrated App to Book Tickets, Lodge Complaint, Tweet Feedback And Know Train Running Status. The passengers can make their registration at Rail SARTHI App. This is the first mobile application through which the passengers can book unreserved seat tickets. This app will also provide the facility to send the ticket at passengers home. Platform ticket can also be taken through Rail SAARTHI  App. Rail SARATHI App registration can also be made at this app.

Download Rail SAARTHI Mobile App
  • The rail saarthi mobile app can be downloaded from google play store.
  • Open play store and search for rail saarthi mobile app.
  • Download and install the app
  • You can make your registration at this app.
  • Download Rail SAARTHI Mobile App

How to Register on Rail SAARTHI App

Here are the steps for rail saarthi mobile app registration.
  • To register at this mobile app the passengers have to download it from google play store.
  • They have to select the category either reserved or unreserved.
  • After that they have to fill the necessary details.
  • Click at register and keep the login details remember for future use.

In order to provide better customer experience Rail SAARTHI Mobile App launched which will give a single window interface for these services and hence Saarthi has been launched to fulfill this motive.

Source:Sarkardunia


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Sunday, 16 July 2017

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Saturday, 24 June 2017

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Saturday, 20 May 2017

07:50

IRCTC:DELHI SITE TRAIN BOOKING AND CANCELLATION WILL NOT BE AVAILABLE FROM 22.30HRS OF 20.05.2017 TO 4.30 HRS OF 21.05.2017

IRCTC:DELHI SITE TRAIN BOOKING AND CANCELLATION WILL NOT BE AVAILABLE FROM 22.30HRS OF 20.05.2017 TO 4.30 HRS OF 21.05.2017

Booking and cancellation for the Delhi Site train will not be available from 22:30 hrs of 20/05/2017 to 04:30 hrs of 21/05/2017 due to maintenance activity. Inconvenience caused is deeply regretted.

Source:IRCTC
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Tuesday, 7 February 2017

08:13

RAILWAY TICKET CANCELLATION AND REFUND PROCEDURE (POS/UTS)

RAILWAY TICKET CANCELLATION AND REFUND  PROCEDURE (POS/UTS) 

Procedure for Refund/Cancellation of PRS and UTS tickets Booked through PoS Machine 

With a view to facilitate convenient booking of reserved and unreserved tickets by passengers through cashless modes of payment viz. Credit/Debit cards even at the ticket booking counters, it has been decided to install 10,000 POS (Point of Sale) (Swpie) machines at the PRS (Passenger Reservation System) and UTS counters (including Suburban stations). Following procedure is proposed with regard to cancellation of the tickets booked through POS machines.

1.Cancellation cum refund procedure for UTS/PRS tickets booked using SBI POS for payment:

Refund of PRS/UTS tickets shall be done using the offline process as detailed below:
i)The offline process of refund shall be followed in case of tickets booked using SBI POS for payment which means that the refund amount shall be credited to the account of card holder without any need to swipe his card at the time of cancellation at the counter.

ii)The customer can approach to any counter anywhere for cancellation of ticket booked from SBI POS. Needless to mention that PRS ticket can be cancelled only at any PRS/PRS cum UTS counter and UTS ticket shall be cancelled only at any UTS/PRS cum UTS counter.

iii)The print of cancelled PRS ticket would have a message indicating that “Electronic Refund” for the information of the customer. The customer may also be informed verbally or through information board that the refund shall be credited to the account of card holder within 7 days.

2.IRCTC customer care dealing with the refund issues of e-tickets is entrusted with the responsibility to address refund related complaints of tickets issued using POS. IRCTC shall coordinate with SBI, CRIS and concerned Zonal Railways to monitor the processing of refunds on daily basis and to resolve the issues/complaints in expeditious manner.

3.Cancellation cum refund procedure for PRS tickets issued from POS of other banks.
There are around 75 POS machines which were operational at different locations of Indian Railways prior to awarding contract for  installing 10,000 POS machines to SBI. The refund is processed through online method in this POS machines, wherein, the customer needs to swipe his credit/debit card at the POS machine at the time of cancellation of the ticket and the due refund amount as fed by the booking/reservation clerk is credited to the account of the card holder. However, this process of refund is possible only at locations having POS machines. At non POS locations, the Ticket Deposit Receipt (TDR) is issued to affect the refund. This procedure shall continue till further advice. However, the refund of the ticket issued using SBI POS shall not be processed by swiping the card on non SBI POS. While cancelling the ticket, the system shall prompt the booking clerk about the POS (SBI or other bank) which was used at the time of booking and advise the booking clerk not to swipe the card.

Source:PIBNEWS
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Saturday, 19 November 2016

18:18

Rules and Procedures to Cancel Railway Ticket Value Of Rs 5000 And Above

Rules and Procedures to Cancel Railway Ticket Value Of Rs 5000 And Above

2016/11
18-11-2016
Mumbai

PROCEDURE FOR CANCELLATION AND REFUND OF TICKETS OF VALUE OF Rs 5000 AND ABOVE

Ministry of Railways had revised the procedure for cancellation of tickets and refund of value of Rs 10000/- and above for the PRS counter tickets booked from 9.11.2016 to 15.11.2016. In partial supersession to the above, it has now been decided that the following procedure will apply for cancellation of tickets (Partial/Full) and refund of value of Rs 5000/- and above for the PRS counter tickets booked from 16.11.2016 to 24.11.2016.

Cancellation of tickets booked from PRS counters between 9.11.2016 to 15.11.2016 and refund of fare of value Rs 10000/- and above, and cancellation of tickets(Partial/Full) booked from PRS counters between 16.11.2016 to 24.11.2016, refund  shall NOT be allowed in cash or through green pay order or by any means involving cash across the counter. The payment shall be o­nly through Cheque/ECS payment. Such tickets may be refunded through filing of TDR o­nly o­n surrendering of original ticket. TDR shall be filed within the prescribed time limit for cancellation of ticket across the counter as per Refund Rule e.g TDR shall be filed o­nly upto half an hour before the scheduled departure of the train for RAC/WL tickets and for confirmed tickets upto 4 hours before the scheduled departure of the train, for which ticket has been issued. TDR and refund of fare as per refund rule for such tickets shall be allowed for waitlisted tickets also o­nly through Cheque/ECS payment.

The above rule  is implemented with immediate effect.

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Tuesday, 12 July 2016

07:16

IRCTC MAINTENANCE ACTIVITY

IRCTC MAINTENANCE ACTIVITY

Booking and cancellation for all trains will not be available from 00:30 hrs to 04:00 hrs of 12/07/2016 due to maintenance activity. Inconvenience caused is deeply regretted.

Source:IRCTC


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Thursday, 26 May 2016

08:06

CANCELLATION OF PRS COUNTER TICKETS (FULLY CONFIRMED/RAC/WAITLISTED) THROUGH IRCTC WEBSITE OR THROUGH 139

CANCELLATION OF PRS COUNTER TICKETS (FULLY CONFIRMED/RAC/WAITLISTED) THROUGH IRCTC WEBSITE OR THROUGH 139
  
Purpose: - 
To facilitate passengers with PRS counter tickets to cancel their tickets through within the prescribed time limit as per Refund Rule 2015 facility for cancellation of such tickets through IRCTC website (www.irctc.co.in) / 139 (by IVRS and SMS).
A pilot project was inaugurated by Hon’ble MR on 29th April,2016,  for cancellation of fully confirmed PRS counter tickets. The pilot was restricted to cancellation of tickets for trains scheduled to depart  within the next 24 hours. Now this facility is being extended to all confirmed tickets without any time limit and also for RAC and Waitlisted tickets with effect from 26th May, 2016.
Conditions:
Cancellation will be permitted in normal circumstances only and not in case of late running of trains/cancellation of trains etc., 
This facility shall be available only in case the mobile number has been given at the time of booking the ticket. 
Online cancellation or cancellation through 139 shall be permitted only upto 4 hours before the scheduled departure of the train in case of confirmed tickets and upto half an hour before the scheduled departure of the train in case of RAC/Waitlisted tickets. 
Refund of fare amount shall be collected only at the journey commencing station or nearby satellite PRS locations defined by Zonal Railway as under:-
(a) During first two hours of the opening of PRS counters on the next day for the tickets for the trains whose scheduled departure time is between 1801 hours and 0600 hours.
(b) Upto 4 hours after the scheduled departure of the train during the working hours of PRS counters/current  counters/special counters where cancellation is permitted round the clock on the  tickets for the trains whose scheduled departure time is  between 0601 hours and 1800 hours.
(c) No refund of amount would be given after the above mentioned prescribed time limit. 
 A.Procedure For Cancellation through IRCTC website:   
* A new page will be given on IRCTC website (www.irctc.co.in) without any login for purpose of cancellation of PRS counter tickets.
* Passenger will be asked to enter PNR number & Train number on IRCTC website along with captcha.
* The details entered by passenger shall be validated and an OTP will be sent to the passenger on his mobile no. given at the time of booking the ticket. The OTP received on the mobile will be entered by the passenger in the web page and it will be validated by the system.
*  After receiving the confirmation OTP number from the passenger, full cancellation of PNR will be done and PNR will be marked as Cancelled but not refunded in the system. Seat/berth will be released and would be made available for booking both at PRS & IRCTC Website. Refund amount due will also be displayed to the passenger on the website.
* An SMS will be sent to the passenger with PNR and fare details. Sample format: ”Your ticket has been cancelled. PNR, xxxxxx, Amt,xxxxx. Refund of fare amount shall be collected only at the journey commencing station or nearby satellite PRS locations as per the notified time”.
* All the privilege/duty pass/PTOs/complimentary pass tickets shall be allowed to be cancelled through website or through 139.
* All types of PNRs including i-tickets (after printing) and system tickets booked across counter/post office/YTSK/Go India terminals/Bank terminals etc.’ will be allowed to be  cancelled on website except the following:
(a). Circular Journey tickets and onwards tickets booked against CJT.
(b). Foreign tourists PNRs against which berth allotment has been done
(c). ATAS generated new PNR
(d). Duplicate ticket.
(e). Cluster ticket and pre-bought ticket. 
B. Procedure for Cancellation through 139:                             
Now  Rail Ticket booked through Railway Reservation counter can be cancelled through Railway Enquiry 139.  Service is available on:

(a). 139 IVR with Agent Assistance
(b). 139 SMS Service

(a). Procedure to cancel through 139 IVR

(i). Customer will call on 139 and select 6th Option from IVR main menu.

(ii). IVR will ask whether it is Counter Ticket or E- Ticket. Press 1 for Counter Ticket or Press 2 for E-Ticket.

(iii). In case customer selects E-Ticket option, IVR will play a message “Currently ticket booked through Railway Reservation Counter can be cancelled through 139. Press 8 to go back to main menu”

1.Once customer selects Counter Ticket option, call will be transferred to agent for cancellation.

2.Agent will ask below mentioned information from customer to process the cancellation.

a.PNR Number
b.Train Number
3.Agent will retrieve ticket information from back end and confirm with customer.
4. After ticket details confirmation, agent will click on “Generate OTP” button to generate the OTP. System will validate the calling number of customer with the number mentioned in ticket details at the back end.
5.If mobile number validation fails, agent will advise the customer to call from same number which are mentioned in ticket details. If number is successfully validated, OTP will be delivered on passenger’s mobile number which he would convey to agent.
6.Agent will enter OTP on CRM and will click “Submit” button to process the cancellation. Ticket will be cancelled and refundable amount will be display on agent screen. Agent will communicate the same refundable amount to customer.
7.Customer have to collect the permissible refundable amount across the PRS counter within the prescribed time limit. 
(b) Cancellation through SMS sent to 139:

(i). User has to send PNR Number & Train Number to 139 in below mentioned syntax:

CANCEL<PNR Number><Train Number> to 139

Example: CANCEL 2303529769 12420
          
(ii). User will get below response from 139 after mobile number verification:

“Dear User, We have received cancellation request against PNR number 2303529769, OTP against this request is 123456. To confirm the ticket cancellation send SMS OTP 123456 to 139.

(iii). User has to send given OTP back to 139 for second level of confirmation.

OTP <OTP received on Passenger Mobile Number> to 139

Example: OTP 123456

User will get below response from 139:

“Dear User, Your ticket with PNR number 2303529769 has been cancelled, refundable amount is Rs. ----.”

(iv) Passenger has to collect the permissible refundable amount within prescribed time limit across the PRS counter.

Source:PIBNEWS

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Sunday, 29 November 2015

23:16

Railways books 10% more tickets after new cancellation rules

Railways books 10% more tickets after new cancellation rules

NEW DELHI, NOVEMBER 29:  

Indian Railways booked an extra 10 per cent passengers between November 12 and 22, the period during which it allowed people to book tickets after first round of chart preparation by making cancelled seats available for booking.

“About 1.9 lakh passengers were booked between the first and second chart preparation during the ten day period. This represents a 10 per cent higher number of the total reserved tickets booked during the period,” shared a railway official.

Chart prep
Now, there are two rounds of chart preparation.

The first chart is prepared four hours before the scheduled departure, after which people are free to go online and book tickets subject to berth availability after cancellation. The second and final chart is readied 30 minutes before the actual departure.

Strict norms
This facility was introduced coinciding with the period when Railways put in a stricter ticket cancellation regime, resulting in higher cancellation charges.

Railway officials say that the easy ticket cancellation regime encouraged touts, resulting in high cancellations.

Huge cancellations
“We noticed that many of the tickets booked get cancelled at the last minute. Of the total confirmed passengers, only 81 per cent end up actually travelling. This indicates a higher level of tout activity,” said a railway source, pointing out that the airlines charge very high cancellation charges.

“Also, 25-30 per cent of ticket refund claims were fraudulent,” added the official.

Some 91 per cent of tickets were getting cancelled up to six hours before a train departure. Of the total cancellations, two-third tickets were cancelled 48 hours before the departure.

Indian Railways is yet to compile the cancellation data after the stricter rules were introduced.

Source :Business Line
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Sunday, 8 November 2015

14:43

Railway Ticket cancellation – know the rules railway has changed.

Railway Ticket cancellation – know the rules railway has changed.

Ministry of Railways Amends Refund Rules

The New Refund Rules to be Effective from 12th November, 2015

The Move to help the Genuine Passengers and will help Plug the Scope of Misues of Ticketing Activity and Discourage Touts / Agents on Black-Marketing of Tickets

In a major move to help the genuine passengers and to plug the scope of misuse of ticketing activity by unscrupulous elements, the Ministry of Railways has further amended its refund rules and has notified under the title Railway Passengers (Cancellation of Ticket and Refund of Fare) Rules, 2015. The new Refund Rule shall be effective w.e.f. 12.11.2015.

 The objective of the new changes in the refund rule are as under:-

(i).  To plug the scope of misuse.

(ii). Facilitate passengers with mobile ticketing/proposed paperless ticketing etc.

(iii)  Discourage touts/agents on black marketing of tickets.

Under the revised Rules one additional facility has been made available for the passengers.  Now, beyond the working hours of PRS or no current counters are available at stations or no PRS counter is available at stations, Railways has decided to enable certain UTS counter as UTS cum PRS counter and allow refund of PRS counter ticket across UTS cum PRS counter. Moreover, with effect from 01.07.2015 Automatic refund of fare on e-tickets in case of cancellation of trains for the convenience of the passengers.  No TDR filing is required in this case.
The brief summary of the revised refund rules in a tabular form is given below giving 
both existing and the new amended provisions : -


Rule no. 
Existing
Proposed
4.
Levy of clerkage per passenger for cancellation of unreserved, RAC and waitlisted tickets:-

(i). Unreserved (second class): Rs. 15.
(ii) Second class (reserved) and other classes: Rs. 30
Levy of clerkage per passenger for cancellation of unreserved, RAC and waitlisted tickets:-

(i).   Unreserved (second class): Rs. 30.
(ii)   Second class (reserved) and other classes: Rs. 60
6(1).
Cancellation charge per passenger on confirmed (reserved) tickets:-

(i). 48 hours before the scheduled departure of the train minimum cancellation charge

1stAC/executive class:   Rs.120

2AC/1st class :                Rs. 100

3AC/ACC/3A economy: Rs. 90

Second sleeper class:    Rs. 60

Second class             :    Rs. 30

(ii). Between 48 hours and 6 hours before the scheduled departure of the train @ 25% subject to minimum charge as per (i) above.


(iii) From 6 hours before the scheduled departure of the train and upto 2 hours after the actual departure of the train @ 50% subject to minimum charge as per (i) above.

(iv) No refund after the above time limit.
       
Cancellation charge per passenger on confirmed (reserved) tickets:-

(i). 48 hours before the scheduled departure of the train minimum cancellation charge

1st AC/executive class:  Rs. 240

2AC/1st class              :   Rs. 200

3AC/ACC/3A economy: Rs. 180

Second sleeper class:    Rs. 120

Second class             :    Rs. 60


(ii). Between 48 hours and 12 hours before the scheduled departure of the train @ 25% subject to minimum charge as per (i) above.


(iii) between 12 hours and 4 hours before the scheduled departure of the train @ 50% subject to minimum charge as per (i) above.


(iv) No refund after the above time limit.
6(3)
Partially confirmed:
Upto two hours after the actual departure of the train
Partially confirmed:
Upto half an hour before the scheduled departure of the train
7.
Refund on unused RAC/WL tickets:

Upto 3 hours of the actual departure of the train subject to deduction in clerkage charge.

No refund after the above time limit.
Refund on unused RAC/WL tickets:

Upto half an hour before the scheduled departure of the train subject to deduction of clerkage charge

No refund after the above time limit.
10.
In case of cancellation of trains for e-tickets:

Before 01.07.2015, for refund, TDR had to be filed. No change for counter PRS ticket.
In case of cancellation of trains for e-tickets:

W.e.f. 01.07.2015, automatic refund is granted. Filing of TDR is not required.


Source :PIBNEWS.
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Saturday, 25 July 2015

23:14

First Private Counter for Railway Ticket Booking opens in Erode

First Private Counter for Railway Ticket Booking opens in Erode

Erode (ED): The first railway-authorised private ticket reservation counter titled Yatri Ticket Suvidha Kendra (YTSK) in Southern Railway became operational in Erode on Wednesday.

The YTSK, located near the new bus stand, is a private entity who has been authorised to sell reserved as well as unreserved railway tickets for a premium, in a bid to de-congest railway-run counters.  The additional charges at YTSK counters will be Rs.30 per passenger for the second sitting and sleeper classes, Rs.40 per passenger for all other classes and Rs.1 per passenger for unreserved & platform tickets. Tatkal tickets can also be booked at these counters.

The working hours of YTSK will be from 8.30 am to 10 pm on Monday-Saturday and 8.30 am to 8 pm on Sunday. The railway-run reservation counters operate from 8 am to 8 pm on Monday-Saturday and 8 am to 2 pm on Sunday. Tatkal ticket booking at YTSK will start half an hour later than railway counters i.e. AC tatkal tickets can be booked between 10.30 am and 11 am  and Non-AC tatkal tickets between 11.30 pm and 12 pm.

In case of cancellation, the YTSK is authorised to cancel only tickets booked at its counter. However, YTSK tickets can be cancelled at any other railway reservation counters. No concession tickets can be booked at YTSK.

The YTSK has been introduced at a time when the share of e-tickets has gone above 70 per cent and few passengers are able to book confirmed tickets at booking counters. YTSK will benefit those who are not internet-savvy enough to book e-tickets or avoid the rush at railway-run ticket counters. Conversely, as YTSKs are allowed to operate half an hour after booking window opens, passengers will not have any advantages at the YTSK for tatkal or normal tickets during holiday season, when tickets get booked within minutes on IRCTC web portal and railway counters.

The policy note for YTSK was first introduced last year after the BJP led government took over at the Centre. Seen as one of the first steps towards privatisation of railways, it came in for heavy criticism from worker unions. “There is no advantage in YTSK for passengers. Already 70 per cent of tickets are booked online. How will a private counter with a 30-minute delay help passengers?” questioned N Kanniah, general secretary of Southern Railway Mazdoor Union (SRMU), the recognised workers union of Southern Railway. Southern Railway official said plans were afoot to introduce 4-5 YTSKs in Chennai division as well.

Time Difference working Hours of YTSK & Rail Counter

8.30 am to 10 pm vs 8 am to 8 pm (Monday-Saturday)
8.30 am to 8 pm vs 8 am to 2 pm (Sunday)

Tatkal Booking

10.30am-11 am vs 10 am-11 am (AC Tatkal)
11.30am -12 pm vs 11 am -12 pm (Non-AC tatkal)
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