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Showing posts with label POS. Show all posts
Showing posts with label POS. Show all posts

Thursday, 17 May 2018

08:24

IRCTC News:Pos Machines prevent Overcharging to Passengers

IRCTC News:Pos Machines prevent Overcharging to Passengers

NEW DELHI: To prevent overcharging on trains for meals, the Indian Railway Catering and Tourism Corporation (IRCTC) on Monday advised all the Railway zones to ensure the availability of minimum 10 PoS (Point of Sale) machine in each Mail and Express trains under their jurisdiction with immediate effect. The IRCTC, in their statement, said all licensees must be immediately directed to deploy PoS machines and added that heavy fine would be imposed on those who would non-comply to the same.

Earlier in April, the IRCTC introduced PoS machines in three trains – the Aravali Express, the Telangana Express and the Sealdah Ajmer Express. A PoS machine is an electronic device used to process card payments and prevents overcharging by vendors in trains.

Bad publicity is hitting the IRCTC and the fact is not being appreciated by the Indian Railways authorities and remedial measures are set to be provided to passengers to make their journey easier to cut this down. In a bid to ensure bills for the purchase of food items is provided to passengers on trains, Indian Railways has issued certain must-follow instructions. Railways unit IRCTC has ordered all its zones to ensure at least 10 point of sale (POS) machines are deployed on each train under their jurisdiction.

IRCTC issued a letter where it said that “despite it being mandatory for the licensee to issue bills to passengers for food items through POS machines, the handheld electronic bill printing devices were not deployed in trains and cases of overcharging were continuously being received, resulting in bad publicity for the IRCTC”.

According to the letter, “the railway zones are hereby advised to ensure the provision and operation of minimum 10 POS machine in each mail/express trains under their jurisdiction with immediate effect. Licensee must be immediately directed to deploy these machines in all trains run by them.”

Inspections would be carried out in these zones to check whether the IRCTC directions are followed and has instructed them to send the report by June, reports PTI.

Now passengers can choose their meals from a pre-loaded menu and pay through credit or debit cards on 25 trains, Indian Railways had said earlier this month. This will keep ensure that the food are sold to the passengers at an exact price.

IRCTC has also announced the launch of an e-wallet service. Passengers can now book their tatkal tickets by the IRCTC Rail Connect app. They can also deposit money with IRCTC in advance and use the same at the time of booking tickets. This service will ensure that the ticket booking process gets faster.

Source:RailNews
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Tuesday, 7 February 2017

08:13

RAILWAY TICKET CANCELLATION AND REFUND PROCEDURE (POS/UTS)

RAILWAY TICKET CANCELLATION AND REFUND  PROCEDURE (POS/UTS) 

Procedure for Refund/Cancellation of PRS and UTS tickets Booked through PoS Machine 

With a view to facilitate convenient booking of reserved and unreserved tickets by passengers through cashless modes of payment viz. Credit/Debit cards even at the ticket booking counters, it has been decided to install 10,000 POS (Point of Sale) (Swpie) machines at the PRS (Passenger Reservation System) and UTS counters (including Suburban stations). Following procedure is proposed with regard to cancellation of the tickets booked through POS machines.

1.Cancellation cum refund procedure for UTS/PRS tickets booked using SBI POS for payment:

Refund of PRS/UTS tickets shall be done using the offline process as detailed below:
i)The offline process of refund shall be followed in case of tickets booked using SBI POS for payment which means that the refund amount shall be credited to the account of card holder without any need to swipe his card at the time of cancellation at the counter.

ii)The customer can approach to any counter anywhere for cancellation of ticket booked from SBI POS. Needless to mention that PRS ticket can be cancelled only at any PRS/PRS cum UTS counter and UTS ticket shall be cancelled only at any UTS/PRS cum UTS counter.

iii)The print of cancelled PRS ticket would have a message indicating that “Electronic Refund” for the information of the customer. The customer may also be informed verbally or through information board that the refund shall be credited to the account of card holder within 7 days.

2.IRCTC customer care dealing with the refund issues of e-tickets is entrusted with the responsibility to address refund related complaints of tickets issued using POS. IRCTC shall coordinate with SBI, CRIS and concerned Zonal Railways to monitor the processing of refunds on daily basis and to resolve the issues/complaints in expeditious manner.

3.Cancellation cum refund procedure for PRS tickets issued from POS of other banks.
There are around 75 POS machines which were operational at different locations of Indian Railways prior to awarding contract for  installing 10,000 POS machines to SBI. The refund is processed through online method in this POS machines, wherein, the customer needs to swipe his credit/debit card at the POS machine at the time of cancellation of the ticket and the due refund amount as fed by the booking/reservation clerk is credited to the account of the card holder. However, this process of refund is possible only at locations having POS machines. At non POS locations, the Ticket Deposit Receipt (TDR) is issued to affect the refund. This procedure shall continue till further advice. However, the refund of the ticket issued using SBI POS shall not be processed by swiping the card on non SBI POS. While cancelling the ticket, the system shall prompt the booking clerk about the POS (SBI or other bank) which was used at the time of booking and advise the booking clerk not to swipe the card.

Source:PIBNEWS
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