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Showing posts with label State Bank Of India. Show all posts
Showing posts with label State Bank Of India. Show all posts

Friday, 9 June 2017

11:29

BOOK TRAIN TICKETS OVER IRCTC PORTAL USING IMPS

BOOK TRAIN TICKETS OVER IRCTC PORTAL USING IMPS

Now you can book trains tickets over the IRCTC portal and pay using IMPS.

Steps to follow for making payments for booking tickets over IRCTC portal:

Obtain One Time Password before you log into IRCTC portal.
  • OTP can be obtained through the menu option provided in the mobile banking application under IMPS- Interbank Mobile Payment Service  Generate OTP.
  • The Mobile Banking users registered for USSD or SMS banking can obtain the OTP from our Contact Centre. The customer can call the Banks contact centre toll free number 18004253800 from the mobile number registered for the service. The customer will be required to enter the last four digits of the account number and the last three digits of the user ID. The OTP will be advised to the customer over IVR and also over SMS to the mobile number.
  • The OTP will be valid for one hour only.
Make the payment
  • After completing the necessary data entry over the IRCTC portal, proceed to make payment for the tickets purchased.
  • From the payment options , choose Mobile/ Net Banking and choose IMPS
  • You will be directed to the STATE BANK OF INDIA  PAYMENT GATEWAY screen in which the merchant name (IRCTC), order number and ticket amount will be displayed.
  • Enter your Mobile number (registered for the Mobile Banking Service), your MMID, OTP obtained and submit.
  • The submitted data will be processed and payment instructions to IRCTC will be confirmed accordingly.
  • The user will be charged Rs.5/- if the cost of the tickets booked is up to Rs.5000/- and Rs.10/- if the cost exceeds Rs.5000/-. The charges, as above, will be over and above the cost of tickets and IRCTC charges.
  • The other processes at IRCTC portal remain the same.


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Tuesday, 7 February 2017

08:13

RAILWAY TICKET CANCELLATION AND REFUND PROCEDURE (POS/UTS)

RAILWAY TICKET CANCELLATION AND REFUND  PROCEDURE (POS/UTS) 

Procedure for Refund/Cancellation of PRS and UTS tickets Booked through PoS Machine 

With a view to facilitate convenient booking of reserved and unreserved tickets by passengers through cashless modes of payment viz. Credit/Debit cards even at the ticket booking counters, it has been decided to install 10,000 POS (Point of Sale) (Swpie) machines at the PRS (Passenger Reservation System) and UTS counters (including Suburban stations). Following procedure is proposed with regard to cancellation of the tickets booked through POS machines.

1.Cancellation cum refund procedure for UTS/PRS tickets booked using SBI POS for payment:

Refund of PRS/UTS tickets shall be done using the offline process as detailed below:
i)The offline process of refund shall be followed in case of tickets booked using SBI POS for payment which means that the refund amount shall be credited to the account of card holder without any need to swipe his card at the time of cancellation at the counter.

ii)The customer can approach to any counter anywhere for cancellation of ticket booked from SBI POS. Needless to mention that PRS ticket can be cancelled only at any PRS/PRS cum UTS counter and UTS ticket shall be cancelled only at any UTS/PRS cum UTS counter.

iii)The print of cancelled PRS ticket would have a message indicating that “Electronic Refund” for the information of the customer. The customer may also be informed verbally or through information board that the refund shall be credited to the account of card holder within 7 days.

2.IRCTC customer care dealing with the refund issues of e-tickets is entrusted with the responsibility to address refund related complaints of tickets issued using POS. IRCTC shall coordinate with SBI, CRIS and concerned Zonal Railways to monitor the processing of refunds on daily basis and to resolve the issues/complaints in expeditious manner.

3.Cancellation cum refund procedure for PRS tickets issued from POS of other banks.
There are around 75 POS machines which were operational at different locations of Indian Railways prior to awarding contract for  installing 10,000 POS machines to SBI. The refund is processed through online method in this POS machines, wherein, the customer needs to swipe his credit/debit card at the POS machine at the time of cancellation of the ticket and the due refund amount as fed by the booking/reservation clerk is credited to the account of the card holder. However, this process of refund is possible only at locations having POS machines. At non POS locations, the Ticket Deposit Receipt (TDR) is issued to affect the refund. This procedure shall continue till further advice. However, the refund of the ticket issued using SBI POS shall not be processed by swiping the card on non SBI POS. While cancelling the ticket, the system shall prompt the booking clerk about the POS (SBI or other bank) which was used at the time of booking and advise the booking clerk not to swipe the card.

Source:PIBNEWS
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Sunday, 5 February 2017

07:36

SBI launches combo Metro cards

SBI launches combo Metro cards

The State Bank of India has launched a combo card for commuters of Chennai Metro Rail that acts as a debit card and a Metro Transit Card. Chairman of SBI Arundhati Bhattacharya inaugurated the service early this week. The Metro transit card acts as an access card at the Metro stations and also as a standard shopping-cum-ATM debit card.

The card is also available in a credit card variant. When the combo card is used at the entry gate, the commuter is allowed inside the station, and when the combo card is used on completion of travel at the exit gate of the destination station, the travel fare will be deducted. SBI Officials said that the combo card can be topped up through the CMRL automated vending machines as well as through ATMs Internet banking, Mobile Banking.
Ms Bhattacharya also inaugurated other new services by the SBI including an e-hundi facility at the Srirangam Temple where devotees will be given printed receipts when they deposit money in specific denominations in the facility available.

Source:The Hindu
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Monday, 16 January 2017

08:32

STATE BANK OF INDIA LEVYING CONVENIENCE CHARGE AT DELHI METRO

STATE BANK OF INDIA LEVYING CONVENIENCE CHARGE AT DELHI METRO

Delhi Metro commuters have been paying more when they electronically recharge their smart cards.

The State Bank of India (SBI) has erroneously been levying commuters a 2.5 per cent convenience charge when they pay using their debit or credit card.

No role: DMRC

While the Delhi Metro Rail Corporation said they had no role in the matter, the SBI said they would get the error “fixed.”

Following the decision to demonetise high value currency notes in November last year, the government directed all banks to waive transaction charges on all electronic transactions till December 31.

Since January 1, banks have again begun levying transaction or convenience charges on card transactions.

But PSU banks like the SBI, in keeping with the government’s push to encourage digital transactions, have continued to waive these charges for a number of services, including the Delhi Metro.

But because of an error on the SBI’s part, the charges are being passed on to unsuspecting metro commuters.

“We had flagged in the system all the service charges being recovered. But inadvertently convenience fee on the Delhi Metro was omitted,” said Manju Agarwal, the bank’s Deputy Managing Director, Digital Banking and New Business.

Error corrected

Ms Agarwal claimed that the error had been corrected 10 days ago. But when it was pointed out that The Hindu had in its possession bills of January 13 that show a convenience charge of 2.5 per cent, she appeared surprised.

“It’s some news. It should not have been charged since we rectified this mistake some 10 days back,” she said. “We will get this fixed.”

A DMRC spokesperson said it had no role in the decision of the banks to charge transaction fee from commuters who are recharging their smart cards through debit cards.

“The banks are following RBI guidelines in this regard,” the spokesperson said.

Source:The Hindu 
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Tuesday, 21 July 2015

07:44

RailTel bags prestigious MPLS-VPN Order from State Bank of India

RailTel bags prestigious MPLS-VPN Order from State Bank of India

Mumbai: Western Region of RailTel Corporation of India Ltd (RailTel) have bagged the prestigious order from India’s largest banking organisation – State Bank of India (SBI) for connecting 3000 SBI branches (including the associate banks) spread across the country.

SBI has placed the Letter of Intent on RailTel on nomination basis. The total value of the deal could be more than INR 60 Crore per annum, said a source from SBI/Belapur on the condition of anonymity.

As part of the deal, RailTel will offer a premium class of services to SBI in 3000 branch locations on the MPLS-VPN.  The delivery at branch sites will be envisaged through OFC/RF whichever is feasible, on RailTel’s networki, however in RF connectivities, RailTel will be using its existing Digital/Analog Microwave towers as well as by constructing new GBTs with the help of the empaneled System Integrator with whom the Rate Contract was signed.

RailTel’s MPLS VPN will support any to any connectivity of the SBI and will be a closed user group for Bank and will not have any physical and logical interference with other customers of the TSP or Internet route/traffic. The architecture used for the complete solution will be end to end enabled with layer-3 routing domain (end to end transparent layer-3 routing using static and dynamic routing) with Latency not more than 120 ms (End to End) for a 1500 byte packet size measured for a minimum of 1000 packets.

SBI also sought special approval from the Strategic Executive Board to empanel RailTel in lines with BSNL to directly place order for Primary 2 Mbps MPLS to branch without tender.  For secondary / alternative links, SBI has already floated a RFP and online reverse auction was conducted on 15th July 15.

State Bank of India has a Wide Area Network (WAN) known as State Bank Connect (SB Connect), connects its branches/offices and that of Associate Banks predominantly on BSNL MPLS which connects around 20000 branches/offices, and additionally around 3500 branches connected through VSATs. The Managed Services for this entire existing network is with Dimension Data India Ltd. (an NTT Group Co.,).  SBI sought to provide alternate connectivity to about 22000 domestic branches/offices of the State Bank Group by June 2016, and for this purpose it is proposed to use Wireless solutions from Telecom Service Providers, except BSNL/MTNL.  State Bank Group (SBG) for the limited purpose of this RFP means State Bank of India, and it‟s Associate Banks.

As part of the deal, RailTel shall submit the details of the technology used related to end to end connectivity from the branch to SBI data center in the following domains:

  • Devices used for end to end connectivity
  • Different type of authentication used at different points of connectivity
  • Level of security and authentication process for providing the connectivity
  • Details of the features available/integrated for Guaranteed availability of service for providing end to end connectivity even during failures at multiple points between branch to Data Center.

The Bank will arrange for UAT & SAT for each type of technology offered by RailTel and clearance will be given only if the Bank finds the technology to be acceptable from a functional, performance and security point of view.  The links at the data center shall terminate on a layer 3 device which will be provided by the Bank. The responsibility of the RailTel for managing the connectivity shall be from the Branch/Office site up to the layer 3 devices, provided by the Bank at the Bank’s data centers. Laying of cables up to the device shall be the responsibility of the RailTel.

The duration of the contract is valid for five years from the date of first Purchase Order yet to issued by SBI. RailTel shall have the option to agree for the extensions of the solution (from the date of expiry of the contract) for any period not less than one year at a time and for any number of times at the request of SBI and at mutually agreed commercials.
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