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Showing posts with label UTS. Show all posts
Showing posts with label UTS. Show all posts

Sunday, 26 September 2021

07:31

Digital Payment Using UTS on Mobile App for Ticket Booking,Now in Hindi Language

 Digital Payment Using UTS on Mobile App for Ticket Booking,Now in Hindi Language

Posted On: 24 SEP 2021 5:18PM by PIB Delhi

As a Digital India initiative by Government of India and with a view to promote three  C’s – Cashless transactions (Digital payment), Contact less ticketing (no need to physically visit the point of sale) and Customer convenience and experience, UTS on Mobile app is now available in Hindi language apart from English. User can opt any one language of his/her choice. Using UTS On Mobile app, Users can choose between paperless or paper ticket mode and can book any type of tickets given below:-

  •          Journey Ticket Booking
  •          Season Ticket Booking/Renewal
  •          Platform Ticket Booking

 Benefits of Mobile Ticketing for customers

  1. No waiting in ticket queue.
  2. Paperless and environmental friendly.
  3. Once a ticket is booked the ticket can be shown to TTE even in offline mode without any internet connection.
  4. Booking on the run: - Passenger who is in hurry or makes a last minute decision to travel can just reach the station, Scan the QR code displayed at various places at the station. Scan it and book the ticket. This facility is presently available at 1600  stations.
  5. Fully Cashless: - The customer can use all types of digital payment options i.e. Rail - Wallet, Debit Card, Credit Card, Net Banking, UPI and E Wallets.
  6. Cheaper: - The customer who uses Rail-Wallet Facility are given 5% bonus on recharge. For example if a passenger recharges his Wallet for ₹1000, he gets the recharge value of ₹1050.

The Mobile Ticket application is fully developed in-house by Indian Railways (CRIS) and is available across platforms – Android and iOS and can be downloaded free of cost from the respective stores. The application has been widely appreciated for its usability and customer experience and has got four star rating at Google Play Store. No of Registered users of UTS Mobile application are 1.47 crore.

 

Backgrounder –

Conventionally, Unreserved tickets were sold at the booking counters of Railway Stations. With a view to reduce waiting time  of passengers at booking counters, Railway ticketing agents and automated ticket vending machines were introduced as additional points of sale at bigger stations. However physical presence of customer was required at all these three points of sale.

UTS mobile ticketing was launched on 27 December 2014 after that the system was rigorously tested on the parameters of safety, security and customer experience and later on proliferated over entire Mumbai Suburban. Gradually Mobile Ticketing was extended to the metro cities of Chennai, Delhi, Kolkata and Secunderabad between years 2015-17. From 1st Nov2018 onwards UTS Mobile Ticketing is available for inter zonal travel also i.e. between any pair of stations over entire Indian Railway on the pattern of normal ticketing.  

 Source:PIBNEWS

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Friday, 2 July 2021

06:13

MMTS Passengers can avail benefits of Extended Season Tickets and Additional Bonus on Cash-less Purchases

MMTS Passengers can avail benefits of Extended Season Tickets and Additional Bonus on Cash-less Purchases

No.238/2020-21

01-07-2021

Secunderabad

MMTS Passengers can avail benefits of Extended Season Tickets and Additional Bonus on Cash-less Purchases

In line with the gradual resumption of the train services being done over the South Central Railways, since the advent of the COVID-19 epidemic, the suburban transport service in the twin cities of Hyderabad – Secunderabad, i.e., MMTS services is being partially restored with effect from 23rd June 2021. These services were cancelled last year to contain the spread of COVID-19.

Due to the cancellation of the MMTS train services during March 2020, some of the season ticket holders having a valid tenure couldn’t utilize their tickets for the remaining period. To assist such ticket holders, Railway Board has extended the validity of all the season tickets to the extent of number of days lost, from the date of resumption of the train services i.e., 23rd June 2021. All such season tickets are eligible for extending the tenure with effect from 23rd June 2021 in proportion to the number of days lost i.e., in terms of the remaining tenure of the valid season tickets As such, passengers holding valid Season tickets (purchased either o­n App or at booking counters) should approach the booking counters at MMTS / Sub-urban stations to validate and extend their existing season tickets.

All avenues available for purchasing tickets – Extra benefits to go cash-less

Apart from the option of purchasing tickets at the Booking counters, all cash-less modes of purchasing MMTS tickets will be functional for the MMTS travelers. Further, to encourage passengers to opt for contact-less and Cash-less purchase of MMTS tickets, these cash-less modes of ticket purchases are also being given additional benefits as below:

· ATVMs (Automatic Ticket Vending Machines) are available at all major MMTS stations, wherein purchases can be done through Smart cards. Passengers booking tickets through ATVMs will get an additional benefit of 3% bonus purchases. Passengers wanting to opt for purchasing through ATVMS via Smart Cards or those Passengers wanting to extend their validity of their earlier Smart cards can get it done at any of the ticket booking counters at MMTS / Sub-urban stations.

· Passengers can also buy MMTS tickets through Unreserved Ticketing System (UTS) mobile App (available for all Android, Windows and iOS based Smartphone users). This facility can be used for purchasing both journey tickets as well as season tickets. Here, passengers can get an additional 5% bonus in case they opt to pay via the R-Wallet available in the app.

Shri. Gajanan Mallya, General Manager, South Central Railway appealed to all MMTS rail users to avail both the facilities of extension of season tickets as well as Cash-less ticketing options to make their journey safer and hassle-free. He advised rail users to utilize digital mode for purchasing the MMTS tickets, in order to avoid overcrowding at general booking counters and also to reduce physical contact while purchasing the tickets.

Source:South Central Railway

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Friday, 12 February 2021

07:23

Unreserved Tickets (Except Season Tickets and Platform Tickets)Through UTS on Mobile App

 Unreserved Tickets (Except Season Tickets and Platform Tickets)Through UTS on Mobile App

460/2020-21

10-02-2021

Chennai

ACTIVATING FACILITY TO BOOK UNRESERVED TICKETS THROUGH UTSONMOBILE APP

Based o­n popular demand, Southern Railway will be extending  booking of unreserved tickets (except Season Tickets & Platform Tickets)  through UTS o­n Mobile App with effect from 11-02-2021 in suburban area of Chennai  covered by EMU services (viz.. for  all stations in Chennai Beach to Tirumalpur section, Chennai Central to Tiruttani section, Royapuram to Sulurpeta  Section  & Chennai Beach to Velachery Section).

UTS o­n Mobile App can be downloaded from Google Play Store and Apple Store. Tickets can be booked using UTS o­n Mobile App from anywhere within the periphery of 5kms from the station premises. In view of the o­ngoing pandemic of COVID issue of tickets will be restricted during peak hours (i.e from 06.30 hrs to 09.30 hrs & 16.00 hrs to 19.00 hrs. Passengers are encouraged to avail the services of UTS o­n Mobile app for unreserved tickets in order to avoid large queues at Stations. UTS o­n Mobile App provides multiple e-payment options for topping of Rail Wallet including payment of cash at counters and e-payment options through IRCTC website i.e. www.irctc.co.in. Railway offers a 5% bonus for all R-Wallet transactions i.e. if R-wallet recharge is done for Rs.100/-, tickets can be booked up to  Rs. 105/-.

Source:Southern Railway

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Wednesday, 6 January 2021

20:10

Unreserved Ticketing Through UTS on Mobile App in Suburban Section Resumes from Today-

Unreserved Ticketing Through UTS on Mobile App in Suburban Section Resumes from Today-

06-01-2021

SER RESUMES UNRESERVED TICKETING THROUGH UTS ON MOBILE APP IN SUBURBAN SECTION

Kolkata, 6th January, 2021:

To provide facility of touch-less unreserved ticketing to the passengers of Suburban areas, South Eastern Railway has resumed UTS-ON-MOBILE APP for journey within the suburban areas from today (06.01.2021). 

Passengers of SER can now book daily tickets, return tickets and season tickets through this digital mean using this App for journey within the suburban areas of SER. 

This will not o­nly lessen the crowd at counters and ATVMs but also will give an additional mean to get tickets without going to the counter thereby maintaining the covid health protocols of Govt of India. 

UTS o­n Mobile was already quite successful within the suburban areas prior to lockdown phases and it is expected to get back that popularity amongst passengers soon through the use of this digital ticketing facility.

Source:South Eastern Railway


 

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Monday, 16 March 2020

07:11

Bonus to Mobile Ticketing Users on EveryCharge of R-Wallet -Western Railway

Bonus to Mobile Ticketing Users on EveryCharge of R-Wallet -Western Railway
03-03-2020
Mumbai
FACILITY OF ADDITIONAL 5% BONUS TO MOBILE TICKETING USERS ON EVERYRECHARGE OF R-WALLETEXTENDED FURTHERFOR MORE SIX MONTHS UPTO 24TH AUG. 2020
Press Release No.2020/03Mumbai, 3rd March, 2020
As an incentive to promote mobile ticketing, Western Railway had announced a bonus of 5% for every recharge to the R-Wallet which was valid upto24thFebruary, 2020. Now, with a view to promote unreserved ticket booking through mobile phone, it has been decided to extend the existing scheme of granting bonus of 5% of the recharge value at the time of recharge of R-wallet in case of unreserved ticket booking through mobile phone for another period of six months, i.e. upto 24th August, 2020. Passengers are requested to patronize the use of UTS Mobile Ticketing App and avail the enhanced benefits attached with their use.

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Friday, 28 June 2019

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Friday, 2 November 2018

18:30

UTS on Mobile -Mobile Ticketing Facility Rolls out Across All Zonal Railways


UTS on Mobile -Mobile Ticketing Facility Rolls out Across All Zonal Railways
Ministry of Railways rolls out All-India Unreserved Mobile Ticketing facility (UTS on Mobile)
The facility of booking unreserved tickets, including season tickets and also platform tickets is available through the ‘UTSONMOBILE’ app available for Android, IOS and Windows phones. Booking of unreserved tickets on all non-suburban sections across all Zonal Railways has been made available from 1st November to enable seamless booking of unreserved tickets all over Indian Railways Ministry of Railways has introduced Unreserved Mobile Ticketing with a viewto promote three C’s- Cashless transactions (Digital payment), Contact less ticketing (no need to physically visit the point of sale) and Customer convenience and experience. As a big leap, booking of unreserved tickets on all non-suburban sections across all Zonal Railways has been made available from 1st November to enable seamless booking of unreserved tickets all over Indian Railways which will obviate the need for passengers to wait in queues for purchasing the tickets.
A pilot project for booking of unreserved tickets through mobile phone was commenced in December, 2014 on select stations on Central Railway to provide customers the convenience of booking of unreserved tickets without having to stand in queues. Gradually, unreserved Mobile ticketing was extended to all suburban sections in metropolitan cities of Chennai, Delhi, Kolkata and Secunderabad between 2015 and 2017 along with the facility of paperless ticketing.  The facility of booking unreserved tickets, including season tickets and also platform tickets is available through the ‘UTSONMOBILE’ app available for Android, IOS and Windows phones. The process of ticket booking involves downloading the application and registration by furnishing the requisite details. After successful registration, the user is given user-ID and password through which the user can log-in and book ticket through this application within the ticketing area and outside the Geo-fenced area (geofenced area is station premises and train route within which ticket cannot be booked.  Ticketing area is outside the geofenced area as defined in the application).  Initially, the payment could be made only through R-Wallet. Subsequently, the facility of making payment through all types of digital modes i.e. debit card, credit card, net-banking, UPI and other e-wallets has been introduced through payment aggregators viz. Paytm, Mobikwik and Freecharge, in line with Government’s directives to promote all digital modes of payments.  The daily average number of passengers booking tickets through this app has increased from approximately 5400 in year 2015 to 4.70 lakh in October, 2018. The UTSONMOBILE was also introduced on Non-Suburban sections in 2015 initially on Delhi-Palwal section of Northern Railway which was subsequently extended to other non-suburban sections of Northern, South Central, Southern, South Western, East Coast, South East Central and South Eastern Railways.  
Benefits of the App:
  • Mobile Ticketing shall promote 3C’s- Cashless transactions, Contact less ticketing and Customer convenience.
  • Seamless booking of unreserved tickets all over Indian Railways.
  • Obviate the need for passengers to wait in queues for purchasing the tickets and enhance the experience for booking unreserved tickets – journey, season tickets, platform tickets.
  • Environment friendly.
About the App
‘UTSONMOBILE’ application available for Android, IOS, Windows phones. Can be downloaded from Google play or window store.
·Application ‘in house’ developed by Indian Railway- CRIS.

Patronization of the App:
App has 4 Star rating at Google play store.
  •  Increase in Number of tickets sold:  approximately 1900/day in 2015 to 83,000/day in October, 2018.
  • Increase in number of passengers: approximately 5400/day in 2015 to in 4.70 lakh/day in October, 2018.
 Source:PIBNEWS

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Saturday, 15 September 2018

07:42

UTS APP-ONLINE to Be Introduced from 17.09.2018

UTS APP-ONLINE to Be Introduced from 17.09.2018
2018/09
14-09-2018
MUMBAI

ON LINE UTS APP TO BE INTRODUCED ON NON SUBURBAN STATIONS W.E.F 17TH SEPTEMBER 2018
Western Railway is geared to release the UTS o­n mobile app for non suburban stations w.e.f 17thSept 2018. Mobile ticketing is already available o­n WR's suburban station. Recently, an awareness drive was also conducted at 17 important suburban stations to educate and convince passengers to switch over to non cash ticketing through mobile ticketing. The Customer care utility has been installed and working at all Divisions and the trained staff will be available o­n helpline number 138 to attend and resolve the passengers problems.
According to a press release issued by Shri Ravinder Bhakar – Chief Public Relations Officer of Western Railway, the main objective of introducing o­n line UTS app is to encourage digital ticketing mode. In order to promote mobile ticketing, an additional bonus incentive of 5% will be given for every recharge of R Wallet. All 6 divisions of WR will have the facility of o­nline UTS App available.W.Rly exhorts its valuable commuters to patronize the use of UTS Mobile Ticketing App and avail the enhanced benefits attached with their use.
Some of the Salient Features of UTS App:
1.Easy to download from Google Play Store, i-OS or Windows app store free of cost.
2.All unreserved and season tickets can be booked.
3.Simplified App with ‘Quick booking’ option.
4.QR code scan option for booking tickets in station premises (QR code sticker available at all entry points )
5.Options for both paperless and paper ticket (through ATVM or booking window) available.
6.Dedicated Customer Care o­n no.138.
7.Ticket payments can be easily made through inbuilt “R-Wallet” or through Paytm, Mobikwik, Freecharge.
8.“R-Wallet” can be easily recharged from all suburban UTS booking windows as well as o­nline o­n website www.utsonmobile.indianrail.gov.in through any Debit card, Net Banking and UPI mode.
9.5% extra travel value o­n every recharge in R-wallet.

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Sunday, 22 July 2018

11:01

Indian Railways Ticket Booking Made Easy

Indian Railways Ticket Booking Made Easy 

SER INSTALLS HUGE POINT OF SALE (POS) MACHINES FOR CASHLESS TRANSACTIONS TOWARDS PURCHASE OF TICKETS
Kolkata, 18thJuly, 2018:
South Eastern Railway has taken initiatives to encourage cashless transaction at booking offices, ticket counters and parcel offices for purchase of railway tickets and booking of luggage through Point of Sale machines spread over 4 divisions of its jurisdictions.
As of now, 488 Point of Sale (POS) Machines have been installed at Passenger Reservation System (PRS) Counters, Unreserved Ticketing System (UTS) Counters, Parcel offices at Metropolitan City Stations, Suburban and non-suburban sections of South Eastern Railway. Initially the facility was extended to all counters of PRS and this has also been extended in a greater way at the counter of Unreserved Ticketing System (UTS). Parcel offices are now equipped with POS machines and South Eastern Railway has also introduced such facility in non-suburban sections along with some static catering units.
Passengers may use Point of Sale machines to purchase season tickets also for their convenience apart from UTS mobile Apps, which have been introduced in all sections of SER jurisdiction in recent past.
The objective of railways is to its ticket sale system to be completely cashless to reduce higher cost of managing ticket windows. Cash dealing in reservation offices and at stations is tough task for the booking officials. It will also be beneficial for Booking and Parcel Clerks as well if railway provides enough Swipe Machines across the Railways.

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Thursday, 24 May 2018

23:00

Bonus for UTS Mobile App Users to Book Tickets

Bonus for UTS Mobile App Users to Book Tickets
139/2018-19
23-05-2018
CHENNAI



GRANT OF 5 % BONUS TO USERS OF UTS ON MOBILE APP
Issue of UTS tickets (Paperless) through Mobile APP has been extended to all stations over Southern Railway with effect from 14.04.2018.There has been tremendous response from the travelling public.On an average, 3% of total unreserved passengers are now using the APP for booking unreserved tickets.
This facility has been enabled for both Android and IOS phones.The user can quickly book tickets using the APP and can travel by showing the ticket in the mobile itself.For payment, users can recharge their R wallet either at any unreserved counters at stations or by using their credit / debit cards in the APP itself.Recharge can also be done through the website www.utsonmobile.indianrail.gov.in.When recharge of R wallet is done through UTS counters, no extra service charges are levied and the entire amount is credited to the R wallet account.
Now, based o­n the orders of the Railway Board, it has been decided that with effect from 24.05.2018, Thursday, an additional bonus of 5% will be extended to all the mobile booking customers when they recharge their R wallet.This initiative is taken to popularise mobile booking, encourage the passengers to Go Green and to promote digital payments.This bonus will be given to all the recharges done to the R wallet at the time of recharge itself.For instance, if a passenger recharges his R wallet for Rs.1000/-, his wallet will be credited with Rs.1050/- and he can book tickets for value upto Rs.1050/-.
To enable this, the facility of recharge will not be available for a brief period of two hours from 00.00 hrs.to 02.00 hrs. o­n 24.05.2018.The facility of recharge with bonus will be available thereafter.This scheme will be valid for a period of three months from 24.05.2018.

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Thursday, 8 February 2018

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Friday, 12 January 2018

06:31

Print Booked Tickets via UTS App -Western Railway

Print Booked Tickets via UTS App -Western Railway

Indian Railways introduces OCR Kiosk Machines for quick printing of tickets booked through UTS Mobile App for suburban commuters. 
Western Railway becomes the first Zonal Railway to introduce this facility from today i.e. 11th January, 2018 on its five Mumbai Suburban Stations. 
Indian Railways continues to take steps based on new technology to facilitate execution of its various activities. It has now been decided to introduce modern Optical Character Recognition (OCR) Kiosk Machines for quick & easy printing of tickets booked through UTS App for mobile phones by suburban commuters.
 Western Railway (Hqrs. Mumbai) becomes first railway zone to introduce this facility for its Mumbai suburban commuters of Western Railway. This new facility will make printing of tickets much simpler and quicker. Under this facility just by simply placing the screen of mobile phone displaying the SMS of the ticket booked through UTS Mobile App in the designated slot provided in the OCR Kiosk machine and the machine will simply read the SMS and print ticket immediately.
In the first phase, 25 OCR Kiosks have been planned by Western Railway for installation, out of which 20 Kiosks have been installed and became functional w.e.f today i.e. 11th January, 2018 on five Mumbai Suburban Stations of Western Railway namely Churchgate (1 Kiosk), Dadar (6 Kiosks), Bandra (3 Kiosks), Andheri (5 Kiosks), and Borivali (5 Kiosks). In addition, installation of five more OCR Kiosks at Churchgate is under process and will be installed shortly.
The use of these Kiosks will facilitate the passengers to get print-out of tickets booked through UTS mobile app and also reduce the queues at booking counters/ATVM machines thereby promoting transactions through UTS mobile app. Presently, passengers have to feed their mobile number and booking ID received on their mobiles, in the ATVM machines to get their tickets printed or get it through UTS counter. This new facility of simply placing the screen displaying the SMS in the designated slot provided in the Kiosk will also reduce the time of printing of tickets as the machine will simply read the SMS and print tickets immediately.

 Source:Western Railway
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Saturday, 2 December 2017

09:19

Digital Payments Facilitation for Booking Railway Tickets

Digital Payments Facilitation for Booking Railway Tickets

Ministry of Railways extends the facility of booking of tickets from counters through UPI/BHIM Apps Payment System. 

This will be available for booking of reserved tickets from Passenger Reservation System (PRS) counters and booking of Season Tickets (MST and QST) from Unreserved Ticketing System (UTS) counters.
The facility will be implemented from 1st December, 2017.
No transaction charges to be levied presently for a period of 3 months from passengers for this new facility.
The move will give a major boost to Government’s key initiative of cashless transactions.
In a major boost to Government’s key initiative of cashless transactions and passenger friendly measures, Ministry of Railways has introduced the facility for booking of railway tickets from railway counters through Unified Payments Interface (UPI)/ Bharat Interface for Money (BHIM) App.
This facility will be available for booking of reserved tickets from Passenger Reservation System (PRS) counters and booking of Season Tickets (MST and QST) from Unreserved Ticketing System (UTS) counters.
It will be implemented all over Indian Railways on all PRS counters and UTS counters (for ST) w.e.f.  1st December, 2017. This will add to the digital payment option already available to railway passengers.
No additional charges will be levied from passengers making payment at railway counters using UPI/BHIM for a period of 3 months.
The facility of payment through UPI/BHIM for booking of e-tickets online on IRCTC Website has already been implemented earlier. Now, this facility is being extended to the tickets being booked from railway counters.
Benefits to Passengers:
a)  Offers additional payment option to customers availing railway services.
b)  Safe to use as no need to share bank account or credit/debit card number.
b)     No worry of losing cash or card.
c)      Easy to use and supports payment through multiple banks on real time basis.
Benefits to Railways: 
a) Promotes Government’s initiative for increasing digital/cashless transaction,.
b) Reduces hassles of cash collection and handling.
c) Reconciliation and settlement will be simplified. 
The process of payment/booking:-
·        Counter person will obtain travel details from the customer and inform the fare to be paid. 
·        If customers opts to pay through UPI/BHIM, the counter person will select UPI as payment option and request for passenger's Virtual Payment Address (VPA)
·        Counter person will enter the Virtual Payment Address (VPA) to initiate the 
transaction in the terminal.
·        Passenger will receive a payment request on the mobile to confirm payment. Passenger has to accept the payment request and passenger's linked account will be debited the fare amount.
·        Once the transaction is successful and this is verified on the system, counter person will print the ticket and the passenger can collect the ticket.
Backgrounder:-
1. UPI
Unified Payments Interface (UPI) is a system that powers multiple bank accounts into a single mobile application (of any participating bank), merging several banking features, seamless fund routing & merchant payments into one hood. It also caters to the "Peer to Peer" collect request which can be scheduled and paid as per requirement and convenience.
Initially many banks have offered their own UPI applications for the customers creating little confusion among them on which UPI app to be used. For convenience of the users, a UPI App called BHIM has been developed by GOI.
2. BHIM
BHIM (Bharat Interface for Money) is a Mobile App developed by National Payments Corporation of India (NPCI), based on the Unified Payment Interface (UPI). BHIM is inter-operable with other Unified Payment Interface (UPI) applications and bank accounts.
Source:PIBNEWS
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Tuesday, 7 February 2017

08:13

RAILWAY TICKET CANCELLATION AND REFUND PROCEDURE (POS/UTS)

RAILWAY TICKET CANCELLATION AND REFUND  PROCEDURE (POS/UTS) 

Procedure for Refund/Cancellation of PRS and UTS tickets Booked through PoS Machine 

With a view to facilitate convenient booking of reserved and unreserved tickets by passengers through cashless modes of payment viz. Credit/Debit cards even at the ticket booking counters, it has been decided to install 10,000 POS (Point of Sale) (Swpie) machines at the PRS (Passenger Reservation System) and UTS counters (including Suburban stations). Following procedure is proposed with regard to cancellation of the tickets booked through POS machines.

1.Cancellation cum refund procedure for UTS/PRS tickets booked using SBI POS for payment:

Refund of PRS/UTS tickets shall be done using the offline process as detailed below:
i)The offline process of refund shall be followed in case of tickets booked using SBI POS for payment which means that the refund amount shall be credited to the account of card holder without any need to swipe his card at the time of cancellation at the counter.

ii)The customer can approach to any counter anywhere for cancellation of ticket booked from SBI POS. Needless to mention that PRS ticket can be cancelled only at any PRS/PRS cum UTS counter and UTS ticket shall be cancelled only at any UTS/PRS cum UTS counter.

iii)The print of cancelled PRS ticket would have a message indicating that “Electronic Refund” for the information of the customer. The customer may also be informed verbally or through information board that the refund shall be credited to the account of card holder within 7 days.

2.IRCTC customer care dealing with the refund issues of e-tickets is entrusted with the responsibility to address refund related complaints of tickets issued using POS. IRCTC shall coordinate with SBI, CRIS and concerned Zonal Railways to monitor the processing of refunds on daily basis and to resolve the issues/complaints in expeditious manner.

3.Cancellation cum refund procedure for PRS tickets issued from POS of other banks.
There are around 75 POS machines which were operational at different locations of Indian Railways prior to awarding contract for  installing 10,000 POS machines to SBI. The refund is processed through online method in this POS machines, wherein, the customer needs to swipe his credit/debit card at the POS machine at the time of cancellation of the ticket and the due refund amount as fed by the booking/reservation clerk is credited to the account of the card holder. However, this process of refund is possible only at locations having POS machines. At non POS locations, the Ticket Deposit Receipt (TDR) is issued to affect the refund. This procedure shall continue till further advice. However, the refund of the ticket issued using SBI POS shall not be processed by swiping the card on non SBI POS. While cancelling the ticket, the system shall prompt the booking clerk about the POS (SBI or other bank) which was used at the time of booking and advise the booking clerk not to swipe the card.

Source:PIBNEWS
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Saturday, 14 January 2017

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Thursday, 23 June 2016

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Tuesday, 21 June 2016

19:13

Railway Passengers can also cancel PRS Ticket on IRCTC portal now!

Railway Passengers can also cancel PRS Ticket on IRCTC portal now!

Railway Passengers can also cancel PRS Ticket on IRCTC portal now! However, new rail ticket cancellation option yet to catch on. Though it is now possible to cancel railway tickets by just making a phone call or with a mouse click, not many passengers are aware of it.

New Delhi: The Indian Railways is working on a mega plan to tap the cash-less, electronic payment system. Around half of all passenger tickets currently sold are via the cash-less mode through Indian Railway Catering and Tourism (IRCTC). The new plan involves covering the remaining half of the volume of tickets sold through the reservation counters under the electronic net.

Passengers would soon be able to purchase tickets from railway reservation centres through the passenger reservation system (PRS) using electronic payments – credit cards, debit cards and pre-paid cards approved by the Reserve Bank of India as well as via point-of-sale machines by banks.

The implementation of the new plan, that will also bring the unreserved ticketing system (UTS) under the electronic net, is expected to reduce transaction time, increase ease of payment, and do away with the long queues at ticket counters.

“The plan will also cover freight transactions carried out by the Indian Railways. We are also looking at the possibility of engaging with digital wallets companies such as Paytm and others. We have three months to submit our recommendations,” said a senior official from the rail ministry.

The ministry has formed a high-level, six-member committee to come out with various digital payment options and areas where these can be used. The committee has been asked to assess the Railway’s preparedness to implement such a scheme and suggest other areas to be covered. “The terms of reference of the committee will also include suggesting modalities for cash-less sale of PRS and UTS tickets through all forms of electronic payments,” the rail ministry said in a recent order, reviewed by Business Standard.

Sources said the Railways had sent out a request for proposal (RFP) to make the payments system on its platform digital. “They have said that they want to make the most of digital transactions. They want to reduce queues at unreserved ticketing counters,” added a senior executive of a mobile wallet company.

Unreserved ticketing has a unique set of problems. “Whatever solution is given to the Railways for unreserved ticketing, it would need to have some elements of geo-fencing. It means that only when a person is within a certain perimeter of a railway station would he be able to use the mobile wallet to buy a ticket. Also one of the requirements is the Railways should get to decide from where a person can or cannot book a ticket,” added the executive.

Working with the Indian Railways would bring mobile wallets like Paytm, Freecharge and Oxigen Wallet closer to the biggest customer base in the country. “We are keen on working with them,” said Ankur Saxena, director and chief mentor, Oxigen Wallet. “We were the first wallet that was integrated with IRCTC way back in 2009. We are constantly in touch with the Railways on providing various digital payments solutions.”

Digitisation on the Cards

Passengers would be able to purchase tickets in railway reservation centres in a cash-less manner through all forms of electronic payments

A six-member committee has been tasked to assess specific requirements for implementation of the scheme. For mobile wallets, this is a big opportunity as it would bring them closer to the biggest customer base.

Railway Passengers can also cancel PRS Ticket on IRCTC portal now!

Indian railway extended the facility of online cancellation of Waitlisted and RAC tickets booked at Passenger Reservation System (PRS) counters through IRCTC website or through 139. The railways recently introduced a scheme for hassled passengers enabling them to cancel tickets instantly in case they can’t reach the counter in the stipulated time.

The facility introduced since 24th May enabled the passengers to get their refund even after scheduled departure of the train, if they cancelled the tickets through online within the prescribed time.

In the earlier system, passengers had to reach in person four hours before the departure of train to cancel tickets obtained through the passenger reservation system (PRS) counter.

The refund of fare across the PRS counter within the prescribed time limit shall be permissible only on surrendering of the original PRS counter tickets.

With the new system, passengers can use three methods to cancel the ticket – Interactive Voice Response System (IVRS), by texting a message to 139 or by logging onto the Indian Railway Catering & Tourism Corporation Ltd (IRCTC) web page.

While cancelling the tickets through online, the passengers shall be asked to enter the one time password sent to their mobile. Hence passengers should provide their mobile number in the reservation form to make use of this facility in the event of cancellation, added the sources. Only those who have registered their mobile numbers while booking tickets will be able to cancel tickets using these methods. Otherwise, they will have to visit the counter to cancel them. When passengers use any one of the methods to cancel tickets, they get a one-time password (OTP) on their registered mobiles. Passengers can collect refunds from the PRS counter at the boarding point railway station by producing the OTP and the ticket.

To ease the passengers hassle in cancelling the tickets booked at PRS counters, Indian Railways introduced online cancellation facility only for ‘confirmed’ tickets through IRCTC and through 139. The facility has came as a relief for lakhs since they no longer need to rush to PRS counters before departure of the train. Passengers from smaller stations can get their refund during the first two hours of the opening of PRS counters on the next day whose scheduled departure of train between 6.00 pm and 6.00 am.

Reservation against cancellation (RAC) and waitlisted tickets can be cancelled half-an-hour before the departure of the train but confirmed tickets should be cancelled four hours before the departure of train.

Senior Divisional Commercial Manager (DCM), Bengaluru Division, N S Sridhar Murthy, said this new system has been introduced recently and it is yet to gain popularity because passengers are ignorant about the new facility.

This has come as a big relief for the passengers as they won’t have to run to the PRS booths moments before the scheduled departure of the trains-a passenger.

Source:RailNews
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Thursday, 3 December 2015

09:22

Indian Railways Launched New Refund Facility for Train Ticket Cancellation

Indian Railways Launched New Refund Facility for Train Ticket Cancellation

Train Ticket Cancellation: New Refund Facility Launched

New Delhi: Indian railway stations will allow cancellation and refund of reserved tickets at an additional counter which was until now dispensing only unreserved tickets, an official statement said.

In a bid to usher in passenger friendly measures, the railways ministry has decided to convert one Unreserved Ticketing System (UTS) counter, where only unreserved tickets are sold, into a UTS cum Passenger Reservation System (PRS) counter, where only reserved tickets are sold.

However, the cancellation and refund facility will be extended only to those tickets which were booked at the PRS counter, ruling out the facility for tickets booked through other modes like online and apps.

"Cancellation and refund of PRs (passenger reservation) counter tickets shall be made across the earmarked UTS cum PRS counter (only for refund of PRS counter tickets) beyond the working hours of existing PRS counters or current counters as per refund rules," said the statement.

Source :NDTV
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Wednesday, 25 November 2015

09:06

UTS MOBILE APP - FEATURES

Who can use utsonmobile application?

The services are not available to persons under the age of 17 or to anyone previously suspended or removed from the services by Indian Railway. By accepting the Terms & Conditions or by otherwise using the Services or the Site, You represent that You are at least 17 years of age and have not been previously suspended or removed from the Services. You represent and warrant that you have the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement. You shall not impersonate any person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity.

Currently, the application is enabled in the Chennai and Mumbai suburban section. There are two modes of taking mobile journey tickets.

1.Paper Ticket: The passenger can book ticket through the mobile app. On booking of ticket, he/she will get Booking ID along with other ticket details and take print out at the Automatic Ticket Vending Machine (ATVM) using the booking ID. This mode of ticket is enabled in Mumbai suburban area except Churchgate to Dahanu Road section of Mumbai suburban of Western Railway.

2.Paperless Ticket: The passenger can book paperless ticket through mobile application and ticket will be delivered in the mobile application itself. The passenger can travel without taking hardcopy of the ticket. This mode of ticket is enabled in Chennai suburban area and Churchgate to Dahanu Road section of Mumbai suburban of Western Railway. In order to have paperless ticket, the smartphone should be GPS enabled. 

How to download the utsonmobile app?

The downloadable mobile application is uploaded in the OEMs application store (i.e.) Android app in Google play store and windows app in Window app store. The passenger can download the mobile ticketing app from the appropriate application store. The application is free to download.

What is the service offered by utsonmobile app?

The services are offered by utsonmobile app in Android and Windows Smartphone only. The phone should have minimum GPRS connectivity to use the services.
1.Booking of Suburban Ticket
2.Cancellation of Suburban ticket.
3.Check R-Wallet balance.
4.Surrender of R-Wallet.
5.User profile management.
6.Booking History.

What are the pre-requisites to avail the utsonmobile app service?

The passenger should have Android and Windows Smartphone only. The phone should have minimum GPRS connectivity to use the services. The passenger has to deposit money in advance in their Railway Wallet(R-Wallet). In order to have paperless ticket, the smartphone should be GPS enabled

How to do registration?

The user/passenger can use the above mentioned services by registering himself/herself.
Registration can be done through mobile phone app or website (https://www.utsonmobile.indianrail.gov.in).
The passenger first will get registered by providing his/her mobile number , name, city, default booking train type, class, ticket type, number of passenger, frequently travelling routes and payment option.
After successful registration, an SMS will be sent to the user with login-id and password and zero-balance R-Wallet will be created without any additional cost.

How to change password?

The password can be changed by using the Change password option available in the mobile app or website.

How to reset the password?

The user can reset his/her password in case it is forgotten by using "Forgot Password" option available on the mobile app as well as website.

How to book a ticket ?

The passenger should have either Android or Windows utsonmobile apps. He/she should be a valid registered user in the Mobile ticketing System. The passenger should have sufficient money in their R-Wallet.

There are two modes of taking mobile journey tickets:

1.Paper Ticket: The passenger can book ticket through the mobile app. On booking of ticket, he/she will get Booking ID along with other ticket details and take print out at the Automatic Ticket Vending Machine (ATVM) using the booking ID. This mode of ticket is enabled in Mumbai suburban area except Churchgate to Dahanu Road section of Mumbai suburban of Western Railway.

2Paperless Ticket: The passenger can book paperless ticket through mobile application and ticket will be delivered in the mobile application itself. The passenger can travel without taking hardcopy of the ticket. This mode of ticket is enabled in Chennai suburban area and Churchgate to Dahanu Road section of Mumbai suburban of Western Railway. In order to have paperless ticket, the smartphone should be GPS enabled.

The passengers are allowed to book normal (non-concessional) journey/return suburban tickets only for Chennai and Mumbai suburban section. The journey date will always be current date. No advance ticket booking is allowed.
1. The passenger will be login to the application by giving Mobile number and password for authentication, which will enable only users who have done the registration for mobile ticket to use the application.
2. There are two options given to the passenger to book tickets
a.Normal Booking
b.Quick Booking

In case of Normal Booking option

a.The passenger has to select source station and destination station.
b.The passenger will be allowed to select journey details like number of adult passenger and child passengers who want to travel on a ticket.
Maximum number of passengers allowed per ticket is based on the Class
Second Class - 4 passengers
First Class - 1 passenger
c.The passenger can select class of journey; the allowed entries are II for Second class and FC for first class or go with default selected option.
d.The passenger will be allowed to select Journey type. The allowed journeys are Single/Return.
e.In case of Return Journey, the passenger will not be prompted for Train Type because Return tickets are allowed only in Ordinary Trains.
f.In case of Single Journey
1.Mumbai Suburban: The passenger will not be prompted for Train Type because Suburban tickets are allowed only in Ordinary Trains in Mumbai.
2.Chennai Suburban (to be implemented shortly): The passenger will be prompted for Train Type. The allowed Train Types are O- Ordinary, E-Express, S- Superfast.
g.The passenger will get fare for the ticket and available balance in the R-Wallet.
h.The passenger select the payment option as Railway wallet.
i.The passenger will confirm the ticket booking.
j.If R-Wallet is having sufficient balance to book the ticket, then the money will deducted from the passenger R-Wallet and ticket will be booked. Otherwise, the application will give a message "Insufficient balance".
k.The passenger will get confirmation message with ticket information, along with unique booking ID and he/she will be asked to print the ticket at the station using ATVM Kiosk.
l.The passenger will be prompted to save this ticket information in Frequent Travel Information (FTI) in case the route is not available in the passenger FTI profile. Subsequently, the passenger will get a text message with ticket information as SMS.

In case of Quick Booking option

a.The frequent travel route defined at the time of registration will be displayed along with default class, ticket type, train type, number of passengers.
b.The passenger will select the route.
c.The passenger will get fare for the ticket.
d.The system will check whether the passenger R-Wallet is having sufficient balance. If the R-Wallet is having sufficient balance to book the ticket, then the ticket fare amount will deducted from the passenger R-Wallet and ticket will be booked. Otherwise, the application will give a message "Insufficient balance".
e.The passenger will get confirmation message with ticket information along with unique booking ID and he/she will be asked to print the ticket at the station using ATVM Kiosk.
f.Subsequently, the passenger will also get an IRcode with ticket information as SMS.
g.The passenger will be allowed to book ticket for the current day.

How to cancel a mobile ticket?

The user/passenger is allowed to cancel the tickets booked using UTS mobile apps only for Paper Ticket in Mumbai suburban.
The cancellation of ticket through mobile apps is allowed only if the ticket is not printed at the kiosk.
Once, the ticket is printed at the kiosk, then cancellation is allowed only at the UTS counter within one hour after printout.
No cancellation is allowed for paperless ticket in Chennai suburban.
There will not be any cash refund at the time of cancellation. The refund amount after deduction of clerkage charge, if any, will be automatically topped up in the user R-Wallet.

What is a R-Wallet?

R-Wallet is closed wallet of Indian Railways. Currently, it will be used to buy suburban tickets in Mumbai and Chennai suburban section .Being a closed wallet, all the rules of RBI for Closed Wallet will apply to this wallet also.
The R-Wallet with zero-balance will be created without any additional cost upon successful registration by the passenger. The minimum recharge value is Rs.100 and multiples of Rs.100 which can grow upto Rs.5000.The maximum stored-value amount in this R-Wallet is Rs.5000.

How to Recharge R-Wallet?

R-Wallet will be issued with zero balance to all the users upon successful registration in the system either through utsonmobile mobile apps or website (https://www.utsonmobile.indianrail.gov.in). The user can recharge their R-Wallet at the UTS counters available in the Suburban Railway Stations or through the website (https://www.utsonmobile.indianrail.gov.in).
In case of R-Wallet recharge through the website, there will be an additional PG charges plus service tax. The service tax is applicable as per the extant policy, Govt. of India.

How to check the R-Wallet balance?

The user can check the balance of R-Wallet either in the UTS mobile apps or in the website (https://www.utsonmobile.indianrail.gov.in).

How to Surrender/close my R-Wallet?

The passenger has to initiate the surrender R-Wallet request from the mobile app and he/she will get a secret code as SMS. The passenger has to go to the suburban Railway Station and show the secret code to the booking operator and get the cash refund after deducting the clerkage amount. However, the surrender policy will change time to time.

How to Block my R-Wallet?

The user is allowed to block the usage of R-Wallet through Helpline number (7045033646, 9840931998) by giving user credentials. Once, it is blocked, then they cannot reuse it and no cash refund will be given for the left out money available in their R-Wallet.

Where to print the ticket?

The user has to take print out of the ticket from ATVMs installed at the journey originating (Source) station of the ticket. Journey is valid with printed ticket only in case of paper ticket mode.

Whom to contact for feedback/assistance?
 Phone: - 7045033646 (for Mumbai users)
- 9840931998 (for Chennai users)
- 011-23361955 (for Delhi users)
Email:utsonmobile@cris.org.in

SOURCE:https://www.utsonmobile.indianrail.gov.in/RDS/policy/faq.html
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