UTS MOBILE APP - FEATURES

Who can use utsonmobile application?

The services are not available to persons under the age of 17 or to anyone previously suspended or removed from the services by Indian Railway. By accepting the Terms & Conditions or by otherwise using the Services or the Site, You represent that You are at least 17 years of age and have not been previously suspended or removed from the Services. You represent and warrant that you have the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement. You shall not impersonate any person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity.

Currently, the application is enabled in the Chennai and Mumbai suburban section. There are two modes of taking mobile journey tickets.

1.Paper Ticket: The passenger can book ticket through the mobile app. On booking of ticket, he/she will get Booking ID along with other ticket details and take print out at the Automatic Ticket Vending Machine (ATVM) using the booking ID. This mode of ticket is enabled in Mumbai suburban area except Churchgate to Dahanu Road section of Mumbai suburban of Western Railway.

2.Paperless Ticket: The passenger can book paperless ticket through mobile application and ticket will be delivered in the mobile application itself. The passenger can travel without taking hardcopy of the ticket. This mode of ticket is enabled in Chennai suburban area and Churchgate to Dahanu Road section of Mumbai suburban of Western Railway. In order to have paperless ticket, the smartphone should be GPS enabled. 

How to download the utsonmobile app?

The downloadable mobile application is uploaded in the OEMs application store (i.e.) Android app in Google play store and windows app in Window app store. The passenger can download the mobile ticketing app from the appropriate application store. The application is free to download.

What is the service offered by utsonmobile app?

The services are offered by utsonmobile app in Android and Windows Smartphone only. The phone should have minimum GPRS connectivity to use the services.

1.Booking of Suburban Ticket

2.Cancellation of Suburban ticket.

3.Check R-Wallet balance.

4.Surrender of R-Wallet.

5.User profile management.

6.Booking History.

What are the pre-requisites to avail the utsonmobile app service?

The passenger should have Android and Windows Smartphone only. The phone should have minimum GPRS connectivity to use the services. The passenger has to deposit money in advance in their Railway Wallet(R-Wallet). In order to have paperless ticket, the smartphone should be GPS enabled

How to do registration?

The user/passenger can use the above mentioned services by registering himself/herself.

Registration can be done through mobile phone app or website (https://www.utsonmobile.indianrail.gov.in).

The passenger first will get registered by providing his/her mobile number , name, city, default booking train type, class, ticket type, number of passenger, frequently travelling routes and payment option.

After successful registration, an SMS will be sent to the user with login-id and password and zero-balance R-Wallet will be created without any additional cost.

How to change password?

The password can be changed by using the Change password option available in the mobile app or website.

How to reset the password?

The user can reset his/her password in case it is forgotten by using "Forgot Password" option available on the mobile app as well as website.

How to book a ticket ?

The passenger should have either Android or Windows utsonmobile apps. He/she should be a valid registered user in the Mobile ticketing System. The passenger should have sufficient money in their R-Wallet.

There are two modes of taking mobile journey tickets:

1.Paper Ticket: The passenger can book ticket through the mobile app. On booking of ticket, he/she will get Booking ID along with other ticket details and take print out at the Automatic Ticket Vending Machine (ATVM) using the booking ID. This mode of ticket is enabled in Mumbai suburban area except Churchgate to Dahanu Road section of Mumbai suburban of Western Railway.

2Paperless Ticket: The passenger can book paperless ticket through mobile application and ticket will be delivered in the mobile application itself. The passenger can travel without taking hardcopy of the ticket. This mode of ticket is enabled in Chennai suburban area and Churchgate to Dahanu Road section of Mumbai suburban of Western Railway. In order to have paperless ticket, the smartphone should be GPS enabled.

The passengers are allowed to book normal (non-concessional) journey/return suburban tickets only for Chennai and Mumbai suburban section. The journey date will always be current date. No advance ticket booking is allowed.

1. The passenger will be login to the application by giving Mobile number and password for authentication, which will enable only users who have done the registration for mobile ticket to use the application.

2. There are two options given to the passenger to book tickets

a.Normal Booking

b.Quick Booking

In case of Normal Booking option

a.The passenger has to select source station and destination station.

b.The passenger will be allowed to select journey details like number of adult passenger and child passengers who want to travel on a ticket.

Maximum number of passengers allowed per ticket is based on the Class

Second Class - 4 passengers

First Class - 1 passenger

c.The passenger can select class of journey; the allowed entries are II for Second class and FC for first class or go with default selected option.

d.The passenger will be allowed to select Journey type. The allowed journeys are Single/Return.

e.In case of Return Journey, the passenger will not be prompted for Train Type because Return tickets are allowed only in Ordinary Trains.

f.In case of Single Journey

1.Mumbai Suburban: The passenger will not be prompted for Train Type because Suburban tickets are allowed only in Ordinary Trains in Mumbai.

2.Chennai Suburban (to be implemented shortly): The passenger will be prompted for Train Type. The allowed Train Types are O- Ordinary, E-Express, S- Superfast.

g.The passenger will get fare for the ticket and available balance in the R-Wallet.

h.The passenger select the payment option as Railway wallet.

i.The passenger will confirm the ticket booking.

j.If R-Wallet is having sufficient balance to book the ticket, then the money will deducted from the passenger R-Wallet and ticket will be booked. Otherwise, the application will give a message "Insufficient balance".

k.The passenger will get confirmation message with ticket information, along with unique booking ID and he/she will be asked to print the ticket at the station using ATVM Kiosk.

l.The passenger will be prompted to save this ticket information in Frequent Travel Information (FTI) in case the route is not available in the passenger FTI profile. Subsequently, the passenger will get a text message with ticket information as SMS.

In case of Quick Booking option

a.The frequent travel route defined at the time of registration will be displayed along with default class, ticket type, train type, number of passengers.

b.The passenger will select the route.

c.The passenger will get fare for the ticket.

d.The system will check whether the passenger R-Wallet is having sufficient balance. If the R-Wallet is having sufficient balance to book the ticket, then the ticket fare amount will deducted from the passenger R-Wallet and ticket will be booked. Otherwise, the application will give a message "Insufficient balance".

e.The passenger will get confirmation message with ticket information along with unique booking ID and he/she will be asked to print the ticket at the station using ATVM Kiosk.

f.Subsequently, the passenger will also get an IRcode with ticket information as SMS.

g.The passenger will be allowed to book ticket for the current day.

How to cancel a mobile ticket?

The user/passenger is allowed to cancel the tickets booked using UTS mobile apps only for Paper Ticket in Mumbai suburban.

The cancellation of ticket through mobile apps is allowed only if the ticket is not printed at the kiosk.

Once, the ticket is printed at the kiosk, then cancellation is allowed only at the UTS counter within one hour after printout.

No cancellation is allowed for paperless ticket in Chennai suburban.

There will not be any cash refund at the time of cancellation. The refund amount after deduction of clerkage charge, if any, will be automatically topped up in the user R-Wallet.

What is a R-Wallet?

R-Wallet is closed wallet of Indian Railways. Currently, it will be used to buy suburban tickets in Mumbai and Chennai suburban section .Being a closed wallet, all the rules of RBI for Closed Wallet will apply to this wallet also.

The R-Wallet with zero-balance will be created without any additional cost upon successful registration by the passenger. The minimum recharge value is Rs.100 and multiples of Rs.100 which can grow upto Rs.5000.The maximum stored-value amount in this R-Wallet is Rs.5000.

How to Recharge R-Wallet?

R-Wallet will be issued with zero balance to all the users upon successful registration in the system either through utsonmobile mobile apps or website (https://www.utsonmobile.indianrail.gov.in). The user can recharge their R-Wallet at the UTS counters available in the Suburban Railway Stations or through the website (https://www.utsonmobile.indianrail.gov.in).

In case of R-Wallet recharge through the website, there will be an additional PG charges plus service tax. The service tax is applicable as per the extant policy, Govt. of India.

How to check the R-Wallet balance?

The user can check the balance of R-Wallet either in the UTS mobile apps or in the website (https://www.utsonmobile.indianrail.gov.in).

How to Surrender/close my R-Wallet?

The passenger has to initiate the surrender R-Wallet request from the mobile app and he/she will get a secret code as SMS. The passenger has to go to the suburban Railway Station and show the secret code to the booking operator and get the cash refund after deducting the clerkage amount. However, the surrender policy will change time to time.

How to Block my R-Wallet?

The user is allowed to block the usage of R-Wallet through Helpline number (7045033646, 9840931998) by giving user credentials. Once, it is blocked, then they cannot reuse it and no cash refund will be given for the left out money available in their R-Wallet.

Where to print the ticket?

The user has to take print out of the ticket from ATVMs installed at the journey originating (Source) station of the ticket. Journey is valid with printed ticket only in case of paper ticket mode.

Whom to contact for feedback/assistance?

 Phone: - 7045033646 (for Mumbai users)

- 9840931998 (for Chennai users)

- 011-23361955 (for Delhi users)

Email:utsonmobile@cris.org.in

SOURCE:https://www.utsonmobile.indianrail.gov.in/RDS/policy/faq.html