Digital Payment Using UTS on Mobile App for Ticket Booking,Now in Hindi Language

Posted On: 24 SEP 2021 5:18PM by PIB Delhi

As a Digital India initiative by Government of India and with a view to promote three  C’s – Cashless transactions (Digital payment), Contact less ticketing (no need to physically visit the point of sale) and Customer convenience and experience, UTS on Mobile app is now available in Hindi language apart from English. User can opt any one language of his/her choice. Using UTS On Mobile app, Users can choose between paperless or paper ticket mode and can book any type of tickets given below:-

•          Journey Ticket Booking
•          Season Ticket Booking/Renewal
•          Platform Ticket Booking

 Benefits of Mobile Ticketing for customers

1. No waiting in ticket queue.
2. Paperless and environmental friendly.
3. Once a ticket is booked the ticket can be shown to TTE even in offline mode without any internet connection.
4. Booking on the run: - Passenger who is in hurry or makes a last minute decision to travel can just reach the station, Scan the QR code displayed at various places at the station. Scan it and book the ticket. This facility is presently available at 1600  stations.
5. Fully Cashless: - The customer can use all types of digital payment options i.e. Rail - Wallet, Debit Card, Credit Card, Net Banking, UPI and E Wallets.
6. Cheaper: - The customer who uses Rail-Wallet Facility are given 5% bonus on recharge. For example if a passenger recharges his Wallet for ₹1000, he gets the recharge value of ₹1050.

The Mobile Ticket application is fully developed in-house by Indian Railways (CRIS) and is available across platforms – Android and iOS and can be downloaded free of cost from the respective stores. The application has been widely appreciated for its usability and customer experience and has got four star rating at Google Play Store. No of Registered users of UTS Mobile application are 1.47 crore.

Backgrounder –

Conventionally, Unreserved tickets were sold at the booking counters of Railway Stations. With a view to reduce waiting time  of passengers at booking counters, Railway ticketing agents and automated ticket vending machines were introduced as additional points of sale at bigger stations. However physical presence of customer was required at all these three points of sale.

UTS mobile ticketing was launched on 27 December 2014 after that the system was rigorously tested on the parameters of safety, security and customer experience and later on proliferated over entire Mumbai Suburban. Gradually Mobile Ticketing was extended to the metro cities of Chennai, Delhi, Kolkata and Secunderabad between years 2015-17. From 1st Nov2018 onwards UTS Mobile Ticketing is available for inter zonal travel also i.e. between any pair of stations over entire Indian Railway on the pattern of normal ticketing.  

 Source:PIBNEWS

 Unreserved Tickets (Except Season Tickets and Platform Tickets)Through UTS on Mobile App

460/2020-21

10-02-2021

Chennai

ACTIVATING FACILITY TO BOOK UNRESERVED TICKETS THROUGH UTSONMOBILE APP

Based o­n popular demand, Southern Railway will be extending  booking of unreserved tickets (except Season Tickets & Platform Tickets)  through UTS o­n Mobile App with effect from 11-02-2021 in suburban area of Chennai  covered by EMU services (viz.. for  all stations in Chennai Beach to Tirumalpur section, Chennai Central to Tiruttani section, Royapuram to Sulurpeta  Section  & Chennai Beach to Velachery Section).

UTS o­n Mobile App can be downloaded from Google Play Store and Apple Store. Tickets can be booked using UTS o­n Mobile App from anywhere within the periphery of 5kms from the station premises. In view of the o­ngoing pandemic of COVID issue of tickets will be restricted during peak hours (i.e from 06.30 hrs to 09.30 hrs & 16.00 hrs to 19.00 hrs. Passengers are encouraged to avail the services of UTS o­n Mobile app for unreserved tickets in order to avoid large queues at Stations. UTS o­n Mobile App provides multiple e-payment options for topping of Rail Wallet including payment of cash at counters and e-payment options through IRCTC website i.e. www.irctc.co.in. Railway offers a 5% bonus for all R-Wallet transactions i.e. if R-wallet recharge is done for Rs.100/-, tickets can be booked up to  Rs. 105/-.

Source:Southern Railway

Unreserved Ticketing Through UTS on Mobile App in Suburban Section Resumes from Today-

06-01-2021

SER RESUMES UNRESERVED TICKETING THROUGH UTS ON MOBILE APP IN SUBURBAN SECTION

Kolkata, 6th January, 2021:

To provide facility of touch-less unreserved ticketing to the passengers of Suburban areas, South Eastern Railway has resumed UTS-ON-MOBILE APP for journey within the suburban areas from today (06.01.2021). 

Passengers of SER can now book daily tickets, return tickets and season tickets through this digital mean using this App for journey within the suburban areas of SER. 

This will not o­nly lessen the crowd at counters and ATVMs but also will give an additional mean to get tickets without going to the counter thereby maintaining the covid health protocols of Govt of India. 

UTS o­n Mobile was already quite successful within the suburban areas prior to lockdown phases and it is expected to get back that popularity amongst passengers soon through the use of this digital ticketing facility.

Source:South Eastern Railway

Online Railway Tickets Booking Made Easy with Upgraded Versions of Indian Railway Website and Mobile App

No.500/2020-21

05-01-2021

Secunderabad

Indian Railway launches upgraded e-Ticketing Website & Mobile App for booking of online Railway Tickets

Website & App, offering “Best-in-class” features, has been launched by Hon’ble Minister of Railways and Commerce & Industry and Consumer Affairs, Food & Public Distribution, Shri. Piyush Goyal today

New Year gift to the passengers

Novel user personalization features linked to user login incorporated for the first time ever

Minister lauds the contribution of Rail Parivar in ensuring a Victories fight back against the challenges posed by Corona and making railways Future Ready. Efforts by IRCTC in the same direction

IRCTC should focus o­n Customer needs and work towards further improving the web site and ensure that is second to none in the world as per the digital India mission and vision of PM - Shri Piyush Goyal

The booking of meals, retiring rooms and hotels has been integrated and can be directly along with the tickets

Predictive entry suggestions using Artificial Intelligence to be given to the passenger

Simpler checking of the refund status at the user accounts page

Regular’ or ‘Favorite’ journeys can be booked easily by automatically entering relevant details

Train search & selection simplified by putting the information o­n o­ne page to reduce the time used by passengers and enhancing the booking experience

All information o­n o­ne page

Availability for all class are displayed along with respective fares for all trains. Simply scroll the page and choose to ‘Book’ the desired train and class

Earlier each train seat availability and fares could be seen o­nly after clicking o­n that train individually

Following the vision of ‘Digital India’ of Hon’ble Prime Minister, Shri Narendra Modi, Indian Railways has revamped & upgraded its e-ticketing website www.irctc.co.in and IRCTC Rail Connect Mobile App, which are used for booking of Railway tickets ‘online’.

The Upgraded e-ticketing Website & App, offering “Best-in-class” features, has been launched by Hon’ble Minister of Railways and Commerce & Industry and Consumer Affairs, Food & Public Distribution, Shri. Piyush Goyal today o­n 31st December, 2020. This will be a New Year gift by the Railways to all passengers.

Speaking o­n the occasion, he said “The Railways is committed to serving the nation, and constantly working to augment its services to further improve the rail travel experience. This Upgraded e-ticketing platform for booking of o­nline Railway tickets, will enhance passenger convenience. “ He said that IRCTC should continue to work towards constantly improve the web site and ensure that is second to none in the world as per the digital India mission and vision of PM.

e-Ticketing services for booking of Indian Railway Tickets:

In 2014, the Next Generation E-ticketing (NGeT) system was launched to provide seamless e-ticketing services - higher booking loads and better user interface, through IRCTC. The upgraded e-ticketing website & App will provide the next level of services and experience to the rail users.

Customer experience has been the focus for revamping the features:

The railway customer has been focus of the design of this new world class website for booking of rail tickets. Novel user personalization features linked to user log in, have been incorporated for the first time ever, along with customizations for seamless travel experience, o­ne stop train selection for booking, and integrated booking for meals & accommodation with tickets.

Salient Features of the Upgraded website:

Ø Complete User personalization linked to the user login, such as

•  The booking of meals, retiring rooms and hotels has been integrated and can be directly along with the tickets, thus providing a o­ne stop solution for the needs of the traveller.
•  Predictive entry suggestions using Artificial Intelligence to be given to the passenger when he is entering the station or passenger. This will greatly reduce the hassle in searching stations and also save time in ticket booking.
•  Simpler checking of the refund status at the user accounts page. Earlier this feature was not easily accessible.
• ‘Regular’ or ‘Favorite’ journeys can be booked easily by automatically entering relevant details.

Ø Train search & selection simplified by putting the information o­n o­ne page to reduce the time used by passengers and enhancing the booking experience.

•  All information o­n o­ne page – Availability for all class are displayed along with respective fares for all trains. Simply scroll the page and choose to ‘Book’ the desired train and class. Earlier each train seat availability and fares could be seen o­nly after clicking o­n that train individually.
•  A ‘Cache system’ has been introduced in the backend to provide availability status. This will avoid delays in loading availabilities.
•  In case waitlisted tickets, its ‘confirmation probability’ is displayed. Earlier this had to be checked for each waitlist status separately.
• ·Availability for other dates can be toggled o­n the page itself.
•  Prompts during the booking process for making it easy for even less computer familiar users. This will save his time in wandering o­n the website for searching the website.

Ø The journey details will be shown also at the payment page. It will prompt the user to check and rectify, if there are any typographical errors. These corrections can o­nly be corrected by visiting a PRS centre.

Ø The website has in-built features for enhancing cyber security by using appropriate captchas.

Best in Class features:

• The Upgraded and enhanced e-ticketing website & Mobile App aims to provide best in class user experience amongst various other o­nline travel and ticketing websites.
• The level of these features will be even more advanced than the o­nes offered currently by the other ticketing websites. In most websites, the station search entry is still alphabetical, availability status is either not there or old in time. Moreover, the convenience of integrated booking for stay & meal in this upgraded e-ticketing website is unmatched.
• At present, this e-ticketing website of IRCTC has more than 6 Crore active users, using it to book more than 8 Lakhs tickets daily. Around 83% of the total reserved railway tickets are booked through this o­nline system.

Way ahead:

IRCTC & CRIS have been working to introduce ‘Smart Booking’ feature to book connecting trains o­n alternate routes between the pair of stations which do not have direct trains.

Railways is committed to bring out continued improvements in its e-ticketing services.

While launching the upgraded website and new app, Minister lauded the contribution of Rail Parivar in ensuring a Victories fight back against the challenges posed by Corona and making railways Future Ready. Efforts by IRCTC in the same direction.

Source:South Central Railway