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Showing posts with label Loss and theft. Show all posts
Showing posts with label Loss and theft. Show all posts

Tuesday, 30 October 2018

19:00

IMEI Number of Mobile Handsets to be Furnish while Missed Mobile Handsets Complaints

IMEI Number of Mobile Handsets to be Furnish while Missed Mobile Handsets Complaints
570/2018-19
30-10-2018
CHENNAI
Rail Passengers are requested to furnish IMEI number of Mobile Handsets while lodging complaints for loss/theft of mobile phones
In connection with complaints lodged for loss/theft of mobile phones by rail passengers over Southern Railway,Railway Protection Force (RPF) or Government Railway Police (GRP) could not take any immediate steps to trace the lost mobiles as the complainants are not furnishing the 15 Digit IMEI number of the Mobile Handset at the time of lodging complaints.
The 15 digit IMEI number is easily accessible through dialling *#06*  from each Mobile Handset.  It is felt that furnishing of IMEI number of the mobile handset at the time of lodging complaint will help police in many angles to track and trace the mobile handsets and also to arrest the culprits.
Therefore, Rail users are requested to record and furnish IMEI number of the lost mobile handset at the time of lodging complaints in connection with loss/theft of mobile phones.

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Friday, 7 July 2017

20:04

Lost something in transit? Use e-GD machines to file plaints

Lost something in transit? Use e-GD machines to file plaints
The proposed online General Diary (GD) registering system of the Kolkata Police has been introduction at Metro stations. Now, people can lodge General Diaries for missing valuables using the e-GD service at Central, Rabindra Sadan and Esplanade Metro stations. People no more have to visit any police station to lodge the complaints. A small machine has been set up at each of the three Metro stations that record more footfall every day compared to that of the other Metro stations.
Using the machine, one can easily lodge the complaint if they all of a sudden find anything valuables missing. Though the task is quite easier, a policeman has been posted near each of the kiosk where the machine has been placed inside the Metro stations to help people to lodge e-GDs. The policemen were found directing people on how to use the newly-installed machine. A person if suddenly finds that he has missed his mobile phone while travelling in a Metro, then he or she doesn't have to rush to a police station to lodge a complaint. The person shall reach to any of the three Metro stations and lodged the complaint.
Complaints related to missing of 31 different articles including mobile phones, voter identity cards, ration cards, education certificates, passports, birth certificates, death certificates, SIM cards, laptops, PAN cards, ATM cards, keys of bank lockers, Aadhaar cards, bank pass books, driving licenses, LIC policies, share certificates, parchas, office identity cards, rent bills and number plates of vehicles can be done through the e-GD machines. It was on June 22, when the Additional Commissioner of Police (I), Vineet Goyal, had announced that e-GD system will be made available at important intersections, Metro stations, shopping malls and railway stations so that the common people do not have to visit any police station to lodge their complaints. On the same day, the police had introduced its "Bondhu" cell phone app. The usual process of lodging general dairy in police stations will continue as well. But with the introduction of the e-GD system, the load on the police stations will be reduced. Thus, the police can utilise the time for better policing. 


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Saturday, 25 July 2015

23:11

Indian Railways decide to buy insurance cover for its passengers against possible baggage loss, and death

Indian Railways decide to buy insurance cover for its passengers against possible baggage loss, and death

New Delhi: Next time when you lose your baggage while travelling by the Indian Railways, or need to claim compensation for accident victims, you may not need to run from pillar to post and wait for years before the cheque lands at your door. The largest transport network in the world has just decided to buy insurance cover for its passengers against possible baggage loss, and death.

State-run New India Assurance is the frontrunner for a tie-up with the Indian Railway Catering and Tourism Corporation (IRCTC), a unit of the Indian Railways which runs other businesses associated with the railways.

“We are very close to finalising the deal with IRCTC,” said an executive of an insurance company. “Premium will be based on the type of coach and number of hours of journey. IRCTC will have to upgrade the IT system to start selling insurance.”

The sum assured for the personal accident cover could be in the range of Rs 5 lakh to Rs 10 lakh depending on the class of travel. The baggage loss cover would range from Rs 5,000 to Rs 20,000, said those people.

Indian Railways, which carries more than 25 million people, often faces passengers’ ire when it comes to security of their belongings with theft a fairly regular issue in some parts of the country. Also, the poor state of infrastructure has led to high rates of accidents which have also led to loss of lives. The railways, under minister Suresh Prabhu, which is focusing on customer service, will be better positioned to redress grievances with insurance cover.

But the comfort of compensation will come with a price. Passengers will have to pay small amount as premium. Under the earlier arrangement, premium cost was borne by the railways.

Private sector companies are not very enthusiastic about the cover as the pricing could be inadequate to sustain the business.

“This has not been a profitable segment for insurance companies and railways opted to go without insurance for four years,” said a senior executive of a private sector insurance company. The bit and potentia for losses is very high. Even under schemes like Pradhan Mantri Jeevan Suraksha, the scope of claims are enormous.

The government has taken initiatives to provide social security cover for nominal amount under various schemes. Pradhan Mantri Suraksha Bima Yojana is the personal accident policy for sum assured of Rs 2 lakh for a nominal amount of Rs 12 a year. Similarly, life insurance policy Pradhan Mantri Jeevan Jyoti Bima Yojana for Rs 2 lakh is available for Rs 330.
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Monday, 20 April 2015

10:47

Passengers could claim the insurance money in case of lost or theft of baggage -Indian Railways


Railways to Launch baggage Insurance Plan for Passengers

The Railways is planning to launch Baggage Insurance Service to the passengers, wherein passengers will be compensated for valuables that they lose during the train journey.

Sources said talks were on with the New India Assurance to provide the service.

Passengers could claim the insurance money in case of lost or theft of baggage and goods such as laptop, mobile phone and other valuables. The service would be offered to passengers booking tickets online through the IRCTC website, but would not be mandatory.

“We are formalising tie-up with a leading insurance company for offering baggage insurance service to e-ticket customers. A customer will be given an option to avail of the insurance coverage, which will not be mandatory,” said an IRCTC official.

The customer will be given an option to avail the insurance coverage, which will not be mandatory. Around 2 million passengers travel every day and about 52% opt for e-ticketing.  He said the insurance premium would depend on the length of the journey and also the class of travel.

Also, efforts are on to offer services such as hospitalisation of passengers, if need arises, during the journey. Besides, the passengers are now offered e-catering and concierge services while booking tickets on certain trains and routes.

Over two million passengers daily use the railways for travel, with half of them booking  tickets online through the IRCTC website, the official pointed out.
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Saturday, 21 February 2015

20:22

Claim through web for Damage and Loss in Railways

Claim through Web for Damage and Loss in Railways

You can log on to the web address :http://www.claims.indianrail.gov.in/claims/claims.webreg?webclmno=


New Delhi, July 23: In a judgement, which has far reaching consequences, Indian Railways has been ordered by the apex consumer commission to pay Rs 2.01 lakh compensation to a lady doctor whose luggage was stolen while travelling by the Kushinagar Express in 1996.

Indian rail passengers have suffered due to lax security and the attitude of railway staff, and robberies and thefts are daily routine on the trains.

Trying to put a stop to such casual approach and somewhat classifying a rail passenger as a consumer, the National Consumer Disputes Redressal Commission (NCDRC) has held the Railways liable to compensate the woman for theft of her luggage, saying there was failure on the part of the ticket checker to ensure that no intruders entered the reserved coach.

The consumer panel rejected the contention of the railways that there was no negligence on their part and unless the goods were booked with them, they are not liable to pay the compensation. The railways had claimed that the passenger was responsible for taking care of her luggage.

Duty of TTE to ensure that nobody enters reserved compartment

But the NCDRC Bench of Justice Ajit Bharihoke said "undisputedly, the complainant (doctor) and her daughter were travelling in a reserved coach and it was the duty of the TTE (ticket checker) to ensure that no intruders entered the reserved compartment."

"Since apparently there was a failure on the part of the TTE to prevent entry of unauthorised person in the coach during the night, the fora below were right in holding the petitioner liable for deficiency in service to the respondent (doctor) in this regard," a bench said.
The Bench also quoted from a judgement in another case on the liability of the railways: .......... ...... One has to presume that passenger would take reasonable care of his luggage. But, he cannot be expected to take measures against intruders getting easily into reserved compartments and running away with goods, when the railway administration is charged with the responsibility to prevent such unauthorized entry. We have entered the 21st century and we cannot carry on our daily life in the same age old fashion with bearing brunt of indifferent service provided by public authorities like Railways. People expect in the 21st century a modicum of efficient and reliable service, which provides at least safety of person and property while traveling in reserved compartments".

The NCDRC order came while dismissing the Railways' appeal against the orders of the Uttar Pradesh State Consumer Commission and the District Forum which had held the Indian Railways responsible to compensate the complainant, Dr Shobha Agarwal.

Rejecting the contention of the Railways, the NCDRC said no interference is required in the orders of the state consumer commission and the district forum. The district forum had directed Railways to pay Agarwal Rs 2.01 lakh as compensation, while the UP state commission had dismissed its appeal against that order.

The case hsitory

Shobha Agarwal was travelling with her daughter in a AC second class sleeper with reserved berth Nos.35 & 36 from Gorakhpur to Beena by 1016 UP Kushinagar Express.
She noticed some unauthorised person in the coach the doctor complained to the ticket checker but no action was taken by him. The same suspected person was again seen in reserved coach at about 2 am in the night.

When the doctor woke up at 7 am in the morning, she found that her suitcase which had been tied under the berth with the help of chain and lock, was missing. The suitcase had been stolen by cutting the chain and lock. When the ticket checker was told about the theft, after some initial reluctance he received the complaint but refused to receive the list of the stolen articles.

The doctor brought the incident to the notice of the Railway Department and Railway Minister by writing letters to the authorities and the railways lodged an FIR a year later. Alleging negligence on the part of the railways, the complainant lodged a consumer complaint before the District Forum.

Source : One India

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