Passengers could claim the insurance money in case of lost or theft of baggage -Indian Railways

Railways to Launch baggage Insurance Plan for Passengers

The Railways is planning to launch Baggage Insurance Service to the passengers, wherein passengers will be compensated for valuables that they lose during the train journey.

Sources said talks were on with the New India Assurance to provide the service.

Passengers could claim the insurance money in case of lost or theft of baggage and goods such as laptop, mobile phone and other valuables. The service would be offered to passengers booking tickets online through the IRCTC website, but would not be mandatory.

“We are formalising tie-up with a leading insurance company for offering baggage insurance service to e-ticket customers. A customer will be given an option to avail of the insurance coverage, which will not be mandatory,” said an IRCTC official.

The customer will be given an option to avail the insurance coverage, which will not be mandatory. Around 2 million passengers travel every day and about 52% opt for e-ticketing.  He said the insurance premium would depend on the length of the journey and also the class of travel.

Also, efforts are on to offer services such as hospitalisation of passengers, if need arises, during the journey. Besides, the passengers are now offered e-catering and concierge services while booking tickets on certain trains and routes.

Over two million passengers daily use the railways for travel, with half of them booking  tickets online through the IRCTC website, the official pointed out.