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Showing posts with label Helpline number. Show all posts
Showing posts with label Helpline number. Show all posts

Sunday, 7 March 2021

06:44

Railway Helpline Numbers 138 And 182 to be Merged into a Single Number 139

 Railway Helpline Numbers 138 And 182 to be Merged into a Single Number 139

RAILWAY HELPLINE NUMBERS 138 & 182 TO BE MERGED INTO A SINGLE NUMBER 139 TO ACCOMPLISH THE MISSION OF o­nE RAIL o­nE HELPLINE

Railway Help line number 138 and security Helpline number 182 will be merged into RailMadad Help line 139 from 1,April 2021 for providing assistance to various queries and problems of the rail users.From 1.4.2021 rail users need to dial a single number 139 for different types of queries  related to Security,Medical Assistance, Accident Information, Train Complaint, Station complaint,Vigilance information,Freight/Parcel enquiry,General inquiry etc.

However,only front end of 138 and 182 will be done away with.All medical and Security emergency calls received o­n RailMadad Help line 139 would continue to be transferred to Divisions for immediate intervention.

From 1.4.2021,only RailMadad Help line 139, RailMadad website www.railmadad.indianrailways.gov.in   and RailMadad app will be available in all communication emanating from all Zonal Railway through electronic and non electronic means.

Earlier,rail users were to dial different numbers for mitigation of different types of queries and problems.Now the rail users will have to dial o­nly o­ne number o­n log in o­ne app /website for highlighting there issues /grievances for expeditious mitigation by Railways.

Source:Eastern Railway



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Sunday, 12 April 2020

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Wednesday, 8 April 2020

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Monday, 16 March 2020

07:43

Kolkata Metro Railway Conducts Coronavirus Awareness Camps

Kolkata Metro Railway Conducts Coronavirus Awareness Camps
211
13-03-2020
Kolkata
METRO RAILWAY CONDUCTS CORONAVIRUS AWARENESS CAMPS
In the wake of the coronavirus pandemic, Metro Railway has taken several steps to make its staff as well as commuters aware about this deadly virus. As part of such initiative, a door to door awareness campaign o­n coronavirus infection was conducted at Tollygunge Staff Colony A-Block o­n 11.03.2020.  Medical officers of Metro Railway interacted with staff and their family members and also counseled them about what needs to be done to prevent spreading of this infection.
Earlier, staff of Noapara carshed as well as Netaji, Kavi Nazrul and Masterda Surya Sen stations have also been counseled about this deadly disease. During such awareness campaigns Metro staff are advised to remain alert.
It is to be noted that at Tapan Sinha Memorial Hospital, a Fever Clinic and an Isolation Ward have been opened to tackle any emergency.  o­ne doctor and other medical staff have also been posted there.  Control Numbers are-
·Railway No: 32803
·BSNL No: 033- 23606713
·Mobile No: 9002020845
Posters and banners are also o­n display at different stations of Metro Railway to educate commuters about coronavirus infection. Special videos and announcements are also being played at all Metro stations to educate people about dos and don’ts in order to battle against this infection.

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Thursday, 2 January 2020

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Friday, 3 May 2019

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Saturday, 11 August 2018

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Tuesday, 17 July 2018

08:14

Passengers are to be Alert While Travelling In Train

Passengers are to be Alert While Travelling In Train 

Don’t pull Alarm Chains in Train Coaches for trivial reasons, Southern Railway tells Passengers

CHENNAI: The Southern Railway has asked passengers to avoid pulling the alarm chain unless it’s an emergency.

“Pulling the alarm chain without valid and sufficient reason is a punishable offence under Section 141 of the Railways Act, 1989. The penalty will include imprisonment up to one year or a fine of Rs 1,000 or both,” said chief public relations officer S Dhananjeyan.
The instances of alarm chain pulling is on the rise. As many as 744 cases were registered for unauthorised alarm chain pulling in the zone in the first six month of this year. As many as 737 people were apprehended in this connection and a fine of Rs 2.8 lakh has been collected from them.
“It is noticed that on most of the occasions, the alarm chain was pulled by the passengers for trivial reasons like co-passenger could not board/alight, mobile phone/belongings fallen down or missing, passenger who got down to purchase water/eatables could not board the train, passenger overslept and missed destination, to mention a few. The train in which alarm chain was pulled has to be detained for a considerable time for resolving the system. Moreover, the delay in train operations in which alarm chain was pulled affects the running of the subsequent train services too . The passengers on-board these trains are hassled,” Dhananjeyan said.
Passengers should refrain from pulling the alarm chain. On-board railway staff like train captain, TTEs, RPF train escorts, coach attendants and others can be approached by passengers for addressing issues that arise on the course of journey, Dhananjeyan said.
The services of All India RPF Security Helpline 182 which is functional round the clock can be resorted to. The 182 Helpline crew will alert the field RPF personnel and assistance will be arranged at the subsequent station.
GRP Helpline 1512 can also be accessed for security related assistance. Rail passenger helpline 138 will also render assistance to passengers for redressal of grievances pertaining to on-board amenities.
The Railway Protection Force is keeping close watch on violators and will take stringent action against people pulling the alarm chain without justifiable reason.

Source:RailNews
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Tuesday, 10 July 2018

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Saturday, 10 March 2018

08:23

'Divyang' (Differently -Abled)Passengers Help Line Numbers

'Divyang' (Differently -Abled)Passengers Help Line Numbers
No.818/2017-18
08-03-2018
CHENNAI

AMENITIES FOR DIVYANG (DIFFERENTLY-ABLED) PASSENGERS IN RAILWAY STATIONS OF CHENNAI DIVISION                                                                                    
Standard facilities have been provided for the ‘Divyang’ (Differently-abled) passengers in 14 railway stations over Chennai Division of Southern Railway.The facilities provided in the railway stations include standard ramps, parking facilities, non-slippery walkways, signages, help booths, water taps and toilets in ground floor, wheel chairs, etc.
Facilities for differently-abled passengers will be provided at 70 more railway stations in Chennai Division.Tender for execution of these works at a cost of Rs.3.80 crores will be floated in the 3rd week of March, 2018.
To help the differently-abled passengers move with ease within the railway station, battery operated cars have been provided in Chennai Central and Chennai Egmore railway stations.The scope for providing this facility at Tambaram railway station is being examined.
Furthermore, 12,735 differently-abled persons have been issued ID cards upto January, 2018.These ID cards will help them enjoy the many privileges that railways offer.
A 24x7 Helpline Number 044-25354457, that will function round the clock, has been opened in Chennai Division.RPF Helpline Number 182 can be utilised in case of difficulties in accommodation earmarked for differently-abled passengers.
39 lifts have been provided in 20 railway stations over Chennai Division.Works for provision of 3 lifts are in progress in 2 railway stations.





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08:08

Be a Voice Against Corruption

Be a Voice Against Corruption

On being asked for illicit favours against any work/facility, or o­n witnessing unfair benefits being granted to a person/organisation by a Railway officer/employee; promptly report the matter o­n Railway Vigilance Helpline Number 155210

Anti Corruption Vigilance helpline

OR

Report matter by filling following form


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Wednesday, 30 August 2017

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Monday, 21 August 2017

08:05

4 Railways Officials Suspended After UP Train Accident: 10 Points

4 Railways Officials Suspended After UP Train Accident: 10 Points

The Puri-Haridwar Utkal Express derailed in Khatauli in Uttar Pradesh's Muzaffarnagar district on Saturday, killing 20 and injuring over 90 people.
KHATAULI, UTTAR PRADESH:  Four railway officials have been suspended over the train accident on Saturday that left over 22 dead and injured over 200 in Uttar Pradesh's Muzaffarnagar district. Three others have been transferred and one has been sent on leave. Thirteen coaches of the Puri-Haridwar Utkal Express ran off the tracks around 5:45 pm in Khatauli, about 100 km from New Delhi. The move came on a day that Railways Minister Suresh Prabhu assured prompt action over the accident that appeared to have been caused due to negligence.

1.Railways has taken action against eight officials over the accident. While a Senior Divisional Engineer, Assistant Engineer, Senior Section Engineer and a Junior Engineer have been suspended, the Chief Track Engineer of the Northern Railway has been transferred. Member (Engineering) in the Railway Board, Northern Railway General Manager and Divisional Regional Manager (Delhi) have been sent on leave, the Railways said.
2.Over 22 people have been killed so far, Anand Kumar, a senior police officer in UP told news agency ANI. The officer also ruled out any terror angle in the accident. "Prima facie and on the basis of inquiry done so far by ATS (anti-terror squad), there is no evidence of any terror outfit involved in the accident," he said. 
3.An audio clip of an unverified telephonic conversation, apparently between two railway employees, that hints at "negligence" as cause of the accident will also be probed, he added.
4.Sources in the engineering division of the Railways claim that they had warned the Khatauli station authorities of repair work being carried out on the tracks. They also claim that they had asked for movement of trains to not be allowed on the stretch for 20 minutes till the tracks were restored.
5."We had no knowledge of technical problems," Rajinder Singh, Station Superintendent, Khatauli told NDTV yesterday, saying they were unaware of maintenance work being carried out on the tracks.
6.Locals claim human error may have led to the tragedy. Jagat Ram, one of the residents of the house that was damaged when the train crashed into it, had earlier told NDTV that parts of the rail track in the area were being repaired for two days before the day when the accident happened. Locals suspect that the driver of the Utkal Express was not informed about the repair work.
7.A first information report (FIR) has been filed for causing death by negligence, mischief, and destruction of railway property.
8.The train had left Puri in Odisha on Friday evening and was scheduled to arrive in Haridwar in Uttarakhand on Sunday. "It was running at a speed of about 100 kmph when the accident took place," a top Railways official RN Singh said. Six of the derailed coaches were damaged severely.
9.Rescuers from the National Disaster Response Force or NDRF and various divisions of the police worked with gas cutters and cranes to find survivors from the badly-mangled coaches. Rescue operations ended in the early hours on Sunday.
10.The Railways has announced a compensation of Rs. 3.5 lakh for the family of those killed, Rs. 50,000 for those seriously injured and Rs. 25,000 for people with minor injuries. State governments of Odisha and Uttar Pradesh have also announced compensation for the victims.


Source:NDTV
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Thursday, 17 August 2017

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Tuesday, 23 May 2017

08:27

11 coaches of Mumbai-Lucknow train derail in UP's Unnao, no casualties

11 coaches of Mumbai-Lucknow train derail in UP's Unnao, no casualties
Unnao (UP): Eleven coaches of the Mumbai-Lucknow Lokmanya Tilak Express derailed in Unnao on Sunday, but there was no report of any casualty in the mishap, which was the sixth incident in Uttar Pradesh in seven months.
Superintendent of Police, Unnao, Neha Pandey said that at around 2 PM, 11 coaches of the Lucknow-bound Lokmanya Tilak Express from Mumbai derailed when the train was crossing platform number 3 of Unnao railway station, about 20 km from Kanpur.
According to sources, of the 11 coaches, nine were air conditioned ones.
Since the speed of the train was slow, a major tragedy was averted and all passengers are safe, she said, adding some of them, however, sustained minor injuries when they jostled to rush out of the train following derailment.
Provision of first aid, water and food was made immediately for the shocked passengers.
Alternative arrangements were also made to send the stranded passengers by buses to Lucknow, Pandey said.
The derailment led to delay in the movement of certain trains on the Lucknow-Kanpur section as a portion of the track was damaged.
Senior officials of the Railway and district authorities rushed to the spot. A team of UP Anti-Terrorism Squad (ATS) also reached the accident site to conducted preliminary investigation if there was any terror angle behind the derailment.
SDM Sadar of Unnao Megha Roopam said a dog squad was already at the spot to detect any foul play.
Chairman of Railway Board has been asked by the Railway ministry to initiate action against the guilty.
In a tweet, the Ministry of Railways said, "#Unnao derailment SEC Kanpur-Lucknow Train22121 (LTT-LKO), No injury to any passenger: MR@sureshpprabhu directed CRB to take strict action.
"#Unnao Train Derailment Train-22121 At Unnao stn Near gate No 34, No injury to any passengers. "#Unnao Train Derailment Train-22121 At Unnao stn, No injury to any passengers: GM/NR & DRM /LKO rushed to the Accident site."
PRO, North-Central Railway Amit Malviya, said three helpline numbers have been started at Kanpur Railway station.
These are 0512-2323015, 0512-2323016 and 0512-2323017. The Lucknow helpline numbers are 9794830973, 9794830975 and 0522-2237677.
Unnao Station Master Vishram Singh said General Manager of Northern Railway is reaching the accident site.
On April 15, at least two persons were reportedly injured when eight coaches of Lucknow-bound Rajya Rani Express derailed in Uttar Pradesh.
The train, which started from Meerut, derailed between Mundapandey and Rampur railway stations.
On February 20, 2017, three coaches and the engine of Kalindi Express derailed after colliding with a goods train at the Tundla Junction in Uttar Pradesh.
The train which runs between Kanpur Central and Bhiwani (Haryana) was reportedly slow while entering the station thereby causing no injuries.
The two trains an express train and a freight train  were running on the same track and thus the express train rammed into the freight one from the back.
On March 30, 2017, at least 12 persons were injured after eight coaches of the Jabalpur-Nizamuddin Mahakaushal Express derailed near Kulpahar railway station in Mahoba.
Preliminary investigation suggested a weld failure in the rail, which led to the accident.
The driver of the train told the railway officers that he felt a violent jerk when the train was running at 103 kmph.
In one of the worst train mishaps in recent months, 150 people lost their lives in a major train accident at Pukhrayan near Kanpur in November last year.

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Friday, 6 January 2017

08:13

Train Cancelled/Partially Cancelled/Diverted Due to Derailment of Goods Train

Train Cancelled/Partially Cancelled/Diverted Due to Derailment of Goods Train

PR. No. 674 Date: 6th January, 2017
Bulletin No.4
Goods Train derailment at Wihirgaon station on Kazipet – Balharshah Section. 
Helpline Number set up at Vijayawada
A Coal laden Goods Train proceeding towards Balharshah derailed at Wihirgaon station on Kazipet – Balharshah section, about 30 kms before Balharshah station on South Central Railway at around 01.00 hrs today i.e., 6th January, 2017. Train services in the section have been affected in both Up and Down directions.
With a view to provide information on train movements to the travelling public, In addition to various stations intimated earlier vide SCR PR No. 672 (Bulletin No.2), Helpline Number has been set up at Vijayawada Railway Station as follows:-
Helpline Numbers At:-
1. Vijayawada Railway Station : 0866 - 2575038


PR. No. 675 Date: 6th January, 2017
Bulletin No.5
Hyderabad – New Delhi Telangana Express Cancelled
Today i.e., 6th January, 2017
In view of derailment of Goods Trains at Wihirgaon station on Kazipet – Balharshah section, Train No. 12723 Hyderabad – New Delhi Telangana Express scheduled to depart today i.e., 6th January, 2017 is cancelled. 
Inconvenience caused is regretted.


PR. No. 676 Date: 6th January, 2017
Bulletin No.6
Trains Cancelled / Partially Cancelled / Diverted Due to Derailment of Goods Train
In view of derailment of Goods Trains at Wihirgaon station on Kazipet – Balharshah section, the following trains are cancelled / partially cancelled / diverted as detailed below:-
I) Trains Cancelled:-
1) Train No. 12723 Hyderabad – New Delhi Telangana Express scheduled to depart Hyderabad today i.e., 06.01.2017 is cancelled.
2) Train No. 12724 New Delhi – Hyderabad Telangana Express scheduled to depart New Delhi tomorrow i.e., 07.01.2017 is cancelled.
3) Train No. 57121 Kazipet – Balharshah Passenger scheduled to depart Kazipet on 06.01.20147 is cancelled.
II) Trains Partially Cancelled:-
1) Train No. 57136 Kazipet – Ajni Passenger which left Kazipet on 05.01.2017 is partially cancelled between Sirpurkagaznagar – Ajni.
2) Train No. 57135 Ajni - Kazipet Passenger which left Ajni on 05.01.2017 is partially cancelled between Chandrapur and Kazipet.
3) Train No. 57124 Balharshah – Bhadrachalam Road Passenger scheduled to depart Balharshah on 06.01.2017 is partially cancelled between Balharshah and Warangal.
III) Trains Diverted:-
Trains diverted via Nizamabad, Mudkhed, H.S. Nanded, Purna, Akola:-
1) Train No. 15024 Yesvantpur – Gorakhpur Express of 05.01.2017 
2) Train No. 12590 Secunderabad – Gorakhpur Express of 06.01.2017
3) Train No. 22691 Bangalore City – Hazrat Nizammuddin of 06.01.2017
Trains diverted via Nizamabad, Mudkhed, Adilabad, Pimpalkutti:-
1) Train No. 12791 Secunderabad - Danapur Express of 06.01.2017
Trains diverted via Vijayawada, Secunderabad, Wadi, Solapur:-
1) Train No. 22631 Chennai-Bikaner Express of 05.01.2017
Trains diverted via Renigunta, Guntakal, Wadi, Solapur:-
1) Train No. 12625 Trivandrum Central – New Delhi Kerala Express of 05.01.2017
Trains diverted via Arakonam, Renigunta, Guntakal, Wadi, Solapur:-
1) Train No. 12621 Chennai Central – New Delhi Tamil Nadu Express of 06.01.2017
2) Train No. 12433 Chennai Central – Hazrat Nizammuddin Express of 06.01.2017
Trains diverted via Vijayawada, Duvvada:-
1) Train No. 22648 Trivandrum Central – Korba Express of 05.01.2017 
2) Madurai – Durgapura (Jaipur) IRCTC Special of 05.01.2017
Trains diverted via East Coast Railway System:-
1) Train No. 22415 Visakhapatnam – New Delhi AC AP Express of 06.01.2017
2) Train No. 12803 Visakhapatnam – Hazrat Nizamuddin Express of 06.01.2017.
Inconvenience caused is regretted.

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Thursday, 29 December 2016

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Thursday, 8 September 2016

21:40

Help lines of Commercial Department of Southern Railway for Parcel/Luggage/Refund related grievances and complaints

Help lines of Commercial Department of Southern Railway for Parcel/Luggage/Refund related grievances and complaints

Commercial Department of Southern Railway has enlisted Helpline Numbers for quick redressal of grievances and complaints in connection with booking of parcels and luggage. Passengers are requested to contact Officer on Special Duty to Chief Commercial Manager, Southern Railway, Chennai on phone no.044/25354405, Mobile No.9003160969, 9003160995 and Helpline No.138, to redress their grievances.

Passengers can also contact Divisional Helpline Numbers to register complaints/grievances coming under the jurisdiction of the respective divisions as under:
Chennai - 044 -25354457
Salem - 0427-2431010
Trivandrum - 0471 – 2326484
Madurai - 0452 – 2308250
Tiruchchirappalli – 0431-2418992
Ticket refunds claims are normally cleared within a period of four weeks. Passengers are requested to contact Officer on Special Duty to Chief Commercial Manager on the phone/mobile numbers listed above for non-receipt of ticket refunds beyond one month with details about their refund claims and phone number of the passenger/applicant.

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Tuesday, 5 July 2016

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Saturday, 25 June 2016

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