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Showing posts with label passenger information system. Show all posts
Showing posts with label passenger information system. Show all posts

Tuesday, 10 July 2018

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Sunday, 1 July 2018

10:29

Awareness to Passengers about Bio-Toilet

Awareness to Passengers about Bio-Toilet 
Bio Toilets is major Contributor in the Cleanliness of Indian Railways.
The Bio-toilet Changes human excreta in to water and Gas with the help of certain bacteria and helps maintaining cleanliness.
Passengers due to lack of information about Garbages blockage,Models and Boards explaining what to do and what not to do.
1)Please Flush after using the Toilet else it will be jammed.
2)Do not throw bottles newspaper,napkin,polythene,clothes,tobacco etc in the Toilets.
3)Use small Dustbins placed in the Toilet as needed.
4)Maintain Cleanliness of the toilet.

Source:SER

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Wednesday, 28 March 2018

08:03

Citizens’ Charter o­n Passenger Services of Indian Railways

Citizens’ Charter o­n Passenger Services of Indian Railways
Kolkata, 27th March, 2018:
Indian Railways has published the Citizens’ Charter to be accountable, responsive, transparent and ethical to its passengers about their rights. The charter is a commitment of the Indian Railway Administration to :
• Provide safe and dependable train services
• Set notified standards for various services, wherever possible
• Ensure adequate passenger amenities in trains and at railway stations;
• Provide courteous and efficient counter services; and
• Set up a responsive and effective Grievance Redressal Machinery, at various levels and time-bound resolution of complaints and grievances as far as possible.
Reservations
• Provision of computerised reservation facilities at all station with a workload of 100 reservation related transactions.
• Opening of adequate number of counters to ensure reduced waiting time.
Booking
• Opening of ticket booking counters with adequate working hours to facilitate issue of tickets to the public. The working hours will be clearly displayed at the counters.
Refunds
• As far as possible, refunds would be made across the counter,provided the ticket is surrendered within the specified time limit. Such refunds can be obtained at the computerized counters of any station provided it is linked with the ticket issuing station and the ticket is presented within the prescribed limit.
• In case of failure of air-conditioning equipment, difference of fare between air-conditioned and non air-conditioned class of travel for the portion travelled without air-conditioning shall be refunded for which a Certificate may be obtained from Guard/TTE.
• Station Masters of certain important stations/reservation offices have been granted special discretionary powers to grant refund o­n used tickets issued from their stations where refund is not admissible at the station due to expiry of the time limits prescribed in the rules. The list of stations, where this facility is available, is published in the respective Zonal Railway Timetable.
• In case where refund is not permissible across the counterfor refund of fare under circumstances other than those specified in these rules or under circumstances like ‘bandh’ or agitations or floods, etc., the passengers could not reach the reservation counter or station or current counters for cancellation of tickets, in those cases, a TDR shall be issued to the passenger and the passenger may apply for refund of fare within ten days from the day of commencement of journey to the Chief Commercial Manager (Refunds) of the railway administration under whose jurisdiction the TDR issuing station comes, enclosing the original TDR. The TDR shall be issued o­nly upto three days after the scheduled departure of the train”.
Lost, Torn or Mutilated Tickets
• No claim for refund is entertained by Indian Railways in case of lost or misplaced tickets.
• Refund of fare will be granted in respect of a torn or mutilated ticket if the authenticity is verifiable o­n the basis of the particulars visible o­n the face of the ticket.
• If the ticket is confirmed/RAC, the Railways may permit travel o­n the same reservation, o­n payment of charges fixed from time to time.
Special Trains
• Information will be given in advance through media for special trains o­n special occasions. 
Enquiry and Information
• Railway Timetables provide information for different trains. Computerised Interactive Voice Response System is also available at important stations.
• The position of running of trains will be updated regularly and announced o­n the Public Address System at important stations and also made available o­n telephone or personal enquiries.
Catering
• Indian Railways shall provide catering services through mobile and static units by IRCTC.
Cleanliness
• Every effort shall be made to keep railway premises clean and hygienic and regular inspections are to be conducted to monitor cleanliness inorder to identify weak areas and take remedial measures. Toilets under ‘Pay and Use’ scheme are made available at more and more stations.
Passenger Amenities
• Basic facilities like booking arrangements, waiting hall, benches, lighting, drinking water, platform, urinals, shady trees shall be available at all the regular stations. o­n board a train, lighting and fans, cushioned berths, toilets, reservation charts and destination board will be available.TTEs/Conductors, etc. shall also be available to attend to complaints/grievances.
Public Grievances
• Railway Administration would ordinarily reply to the complainant within 90 days, where detailed enquiries are not required to be made and within 120 days, in case of complaints where detailed enquiries are warranted,
Theft of Luggage
• A prescribed FIR Form in English, Hindi and regional languages is available in the Timetable or with ’TTEs/Guards or GRP escort. After filling it up, the Form may be handed over to o­ne of the officials viz., TTE, Guard or GRP escort for registration of the report at the next Police Station.
• All the above services and commitments will be honoured without the citizens having to pay any bribe.
Co-operation from Passengers
• Co-operation of general public is sought to maintain cleanliness, avoid unnecessary chain pulling, maintain cordial relations with fellow passengers and railway staff coming into their contact, abstain from carrying inflammable items, discourage touts. All the above services and commitments will be honored without the citizen having to pay any bribe.

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Saturday, 2 December 2017

09:19

Digital Payments Facilitation for Booking Railway Tickets

Digital Payments Facilitation for Booking Railway Tickets

Ministry of Railways extends the facility of booking of tickets from counters through UPI/BHIM Apps Payment System. 

This will be available for booking of reserved tickets from Passenger Reservation System (PRS) counters and booking of Season Tickets (MST and QST) from Unreserved Ticketing System (UTS) counters.
The facility will be implemented from 1st December, 2017.
No transaction charges to be levied presently for a period of 3 months from passengers for this new facility.
The move will give a major boost to Government’s key initiative of cashless transactions.
In a major boost to Government’s key initiative of cashless transactions and passenger friendly measures, Ministry of Railways has introduced the facility for booking of railway tickets from railway counters through Unified Payments Interface (UPI)/ Bharat Interface for Money (BHIM) App.
This facility will be available for booking of reserved tickets from Passenger Reservation System (PRS) counters and booking of Season Tickets (MST and QST) from Unreserved Ticketing System (UTS) counters.
It will be implemented all over Indian Railways on all PRS counters and UTS counters (for ST) w.e.f.  1st December, 2017. This will add to the digital payment option already available to railway passengers.
No additional charges will be levied from passengers making payment at railway counters using UPI/BHIM for a period of 3 months.
The facility of payment through UPI/BHIM for booking of e-tickets online on IRCTC Website has already been implemented earlier. Now, this facility is being extended to the tickets being booked from railway counters.
Benefits to Passengers:
a)  Offers additional payment option to customers availing railway services.
b)  Safe to use as no need to share bank account or credit/debit card number.
b)     No worry of losing cash or card.
c)      Easy to use and supports payment through multiple banks on real time basis.
Benefits to Railways: 
a) Promotes Government’s initiative for increasing digital/cashless transaction,.
b) Reduces hassles of cash collection and handling.
c) Reconciliation and settlement will be simplified. 
The process of payment/booking:-
·        Counter person will obtain travel details from the customer and inform the fare to be paid. 
·        If customers opts to pay through UPI/BHIM, the counter person will select UPI as payment option and request for passenger's Virtual Payment Address (VPA)
·        Counter person will enter the Virtual Payment Address (VPA) to initiate the 
transaction in the terminal.
·        Passenger will receive a payment request on the mobile to confirm payment. Passenger has to accept the payment request and passenger's linked account will be debited the fare amount.
·        Once the transaction is successful and this is verified on the system, counter person will print the ticket and the passenger can collect the ticket.
Backgrounder:-
1. UPI
Unified Payments Interface (UPI) is a system that powers multiple bank accounts into a single mobile application (of any participating bank), merging several banking features, seamless fund routing & merchant payments into one hood. It also caters to the "Peer to Peer" collect request which can be scheduled and paid as per requirement and convenience.
Initially many banks have offered their own UPI applications for the customers creating little confusion among them on which UPI app to be used. For convenience of the users, a UPI App called BHIM has been developed by GOI.
2. BHIM
BHIM (Bharat Interface for Money) is a Mobile App developed by National Payments Corporation of India (NPCI), based on the Unified Payment Interface (UPI). BHIM is inter-operable with other Unified Payment Interface (UPI) applications and bank accounts.
Source:PIBNEWS
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Wednesday, 22 November 2017

18:03

Attention to Passengers :Theft Of Luggage

Attention to Passengers :Theft Of Luggage

Theft of Luggage  

1. A prescribed FIR form is available in the Time Table or with TTEs / Guards and GRP escort. After filling it up , the form may be handed over to one of the officials viz. TTE , Guard or GRP escort for registration of the report at the next Police Station .

2. All India Security Helpline No 182 may be called on for all security related assistance

Source:SER

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Tuesday, 26 September 2017

08:22

Existing Railway Time Table Extended upto 31.10.2017

Existing Railway Time Table Extended upto 31.10.2017
25-09-2017
Existing Railway Time Table Extended upto 31.10.2017
It is notified for the information of the general public that the existing Trains at a Glance, North Zone Public Time Table & Working Time Table will be extended upto 31.10.2017. New Time Table will come into effect from 01.11.2017.

All trains will run as per schedule of existing Time Table upto 31.10.2017.

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Sunday, 16 July 2017

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Saturday, 29 April 2017

08:16

Indian Railways takes various initiatives to facilitate travel in this summer

Indian Railways takes various initiatives to facilitate travel in this summer
20042017/36
28-04-2017
Maligaon

Indian Railways takes various initiatives to facilitate travel in this summer

In an endeavour to provide smooth travel experience to the railway travellers, Indian Railways have taken various initiatives for improved passenger experience. Considering the peak season during summers, Indian Railways is poised to offer convenient travel to the passengers without upsetting their plans. To ensure optimal utilization of available accommodation, following initiatives have been undertaken by Indian Railways:-

1.Finalization of first reservation chart at least 4 hours before the scheduled departure of the train.
2.After preparation of first reservation chart, current ticket booking facility provided through any reserved ticket booking window as well as o­n internet till preparation of second reservation chart.
3.Transfer of vacant available accommodation after preparation of second reservation chart to next remote location.
4.Following facilities are also provided o­nline through IRCTC website:
i)Waitlisted passengers given the option of accommodation in any other train without payment of any difference of fare or grant of refund thereon under VIKALP scheme. This facility can also be availed for e tickets booked prior to 01.04.2017
ii)Tickets booked across reserved ticket booking window can be cancelled through IRCTC website or through 139.
iii)In case of e tickets, boarding points can be changed through IRCTC website at least 24 hours before the scheduled departure of the train.
iv)The facility of o­nline booking of wheel chair provided free of cost to passengers.
v)The facility of o­nline booking of retiring rooms through IRCTC website has been introduced.
vi)Disposable bedrolls can be purchased through IRCTC website.
vii)E Catering introduced to increase food options available with passengers.

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Monday, 7 November 2016

20:51

TEMPORARY AUGMENTATION OF TRAINS -NORTHERN RAILWAY

TEMPORARY AUGMENTATION OF TRAINS -NORTHERN RAILWAY

07-11-2016

TEMPORARY AUGMENTATION OF TRAINS -NORTHERN RAILWAY

In order to cater to the extra rush of rail passengers and to enhance the passenger carrying capacity during Festival 2016, Northern Railway has decided to augment the following trains on temporary basis as per the following programme:
                                                                                    
·The 12281/12282 Bhubaneshwar- New Delhi- Bhubaneshwar Duronto Express Train will be augmented by one additional Sleeper class coach o­n 09.11.2016 when departing from Bhubaneshwar and o­n 10.11.2016  when departing from New Delhi.
·The 12819/12820 Bhubaneshwar- Anand Vihar Terminal - Bhubaneshwar Orissa Sampark Kranti Express Train will be augmented by one additional Sleeper class coach o­n 09.11.2016 when departing from Bhubaneshwar and o­n 11.11.2016  when departing from Anand Vihar Terminal.
·The 18405/18406 Puri-Ahemadabad-Puri Express Train will be augmented by one additional Sleeper class coach o­n 09.11.2016 when departing from Puri and o­n 11.11.2016  when departing from Ahemadabad .
·The 12843/12844 Puri-Ahemadabad-Puri Express Train will be augmented by one additional Sleeper class coach o­n 08.11.2016 & 10.11.2016 when departing from Puri and o­n 10.11.2016 & 12.11.2016 when departing from Ahemadabad .
·The 18503/18504 Vishakhapatnam-Sainagar Shirdi- Vishakhapatnam Express Train will be augmented by one additional Sleeper class coach o­n 10.11.2016 when departing from Vishakhapatnam and o­n 11.11.2016 when departing from Sainagar Shirdi .

 Source:Northern Railway
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Sunday, 6 November 2016

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Sunday, 31 July 2016

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Tuesday, 19 July 2016

22:06

STATUS & TRAIN NUMBER OF WESTERN RAILWAY 26 MAIL/EXPRESS TRAINS WILL CHANGE TO SUPERFAST

STATUS & TRAIN NUMBER OF WESTERN RAILWAY 26 MAIL/EXPRESS TRAINS WILL CHANGE TO SUPERFAST
2016/07
18-07-2016
Mumbai

Western Railway in its attempt to provide a convenient and comfortable journey to meet the needs of passengers will speed up its 26 trains in the Time Table coming into effect from 1st October, 2016. The status & train number of 13 pairs of trains of Western Railway will be changed from MAIL/EXPRESS to SUPERFAST in the Time table coming into effect from 1st October, 2016. Re-numbering of these trains will be with effect from the dates mentioned against respective trains given below:-

1)The new train number of 19005 Mumbai Central-Okha Saurashtra Mail will be 22945with effect from 16/11/2016.

2)The new train number of 19006 Okha-Mumbai Central Saurashtra Mail will be 22946with effect from 16/11/2016.

3)The new train number of 19047 Surat-Bhagalpur Bi-Weekly Express will be 22947with effect from 19/11/2016

4)The new train number of 19048 Bhagalpur-Surat Bi-Weekly Express will be 22948with effect from 17/11/2016

5)The new train number of 19029 Bandra (T)-Delhi Sarai Rohilla Weekly Express will be 22949with effect from 16/11/2016

6)The new train number of 19030 Delhi Sarai Rohilla-Bandra (T) Weekly Express will be 22950 with effect from 17/11/2016

7)The new train number of 19451 Bandra (T)-Gandhidham Weekly Express will be 22951with effect from 17/11/2016

8)The new train number of 19452 Gandhidham-Bandra (T) Weekly Express will be 22952with effect from 17/11/2016

9)The new train number of 19011 Mumbai Central-Ahmedabad Gujarat Express will be 22953with effect from 16/11/2016.

10)The new train number of 19012 Ahmedabad- Mumbai Central Gujarat Express will be 22954 with effect from 16/11/2016.

11)The new train number of 19131 Bandra (T)-New Bhuj Kutch Express will be 22955 with effect from 16/11/2016.

12)The new train number of 19132 New Bhuj- Bandra (T) Kutch Express will be 22956 with effect from 16/11/2016.

13)The new train number of 19221 Ahmedabad-Veraval Somnath Express will be 22957 with effect from 16/11/2016.

14)The new train number of 19222 Veraval-Ahmedabad Somnath Express will be 22958 with effect from 16/11/2016.

15)The new train number of 19059 Surat-Jamnagar Intercity Express will be 22959 with effect from 16/11/2016.

16)The new train number of 19060 Jamnagar-Surat Intercity Express will be 22960 with effect from 16/11/2016.

17)The new train number of 29059 Surat-Hapa Weekly Intercity Express will be 22961 with effect from 14/11/2016.

18)The new train number of 29060 Hapa-Surat Weekly Intercity Express will be 22962 with effect from 15/11/2016.

19)The new train number of 19203 Bandra (T)-Bhavnagar Weekly Express will be 22963 with effect from 14/11/2016.

20)The new train number of 19204 Bhavnagar-Bandra (T) Weekly Express will be 22964 with effect from 13/11/2016.

21)The new train number of 19065 Bandra (T)-Bhagat Ki Kothi Weekly Express will be 22965 with effect from 18/11/2016.

22)The new train number of 19066 Bhagat Ki Kothi-Bandra (T) Weekly Express will be 22966 with effect from 19/11/2016.

23)The new train number of 19417 Ahmedabad-Allahabad Weekly Express will be 22967 with effect from 17/11/2016.

24)The new train number of 19418 Allahabad-Ahmedabad Weekly Express will be 22968 with effect from 18/11/2016.

25)The new train number of 19569 Okha-Varanasi Weekly Express will be 22969 with effect from 17/11/2016.

26)The new train number of 19570 Varanasi-Okha Weekly Express will be 22970 with effect from 19/11/2016.

Other details like the change in timings etc will be made available later in the new Time-Table.
Source:Western Railway
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Thursday, 10 September 2015

15:27

GM/ICF flags off the 1st Rake of Series Production of the New Generation 1600 HP DEMUs

GM/ICF flags off the 1st Rake of Series Production of the New Generation 1600 HP DEMUs

Chennai: The 1st Rake in the Series Production of the New Generation 1600 HP DEMU (Diesel Electric Multiple Unit) with 3-phase AC (Alternate Current) transmission was flagged of by Ashok K. Agarwal, General Manager, today at the Integral Coach Factory, Perambur.

L.C.Trivedi, Chief Mechanical Engineer and other Senior Officials were also present during the occasion. The rake has been dispatched to the Northern Railway.

The 1600 HP DEMUs with IGBT (Insulated Gate Bipolar Transistor) technology is maintenance friendly and has high energy efficiency than the conventional 700 HP DEMUs and 1400 HP DEMUs.

These DEMUs are provided with micro processor based control system and 3-phase motors for powering train. Each rake of these DEMU contains 10 coaches against 8 coaches in the existing DEMUs.

These coaches have more seating capacity and improved interior passenger amenities and will provide better travelling experience for the commuters. Stainless Steel body, GPS based Passenger Information System, aesthetic Interior paneling with concealed screws, wider sliding doors, wider vestibule openings for easy movement of passengers, stainless steel chequered anti-slip flooring, polycarbonate hand holds with nylon straps, improved design cushion seats with stainless steel frames with bottle holder, toilets in the trailer coaches are some of the salient features of these coaches.
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