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Showing posts with label Refund Rules. Show all posts
Showing posts with label Refund Rules. Show all posts

Thursday, 7 January 2021

18:56

Refund of Fare For Cancelled Trains,Time Limit Extended for Nine Months From the Date of Journey (21.03.2020 to 31.07.2020)

Refund of Fare For Cancelled Trains,Time Limit Extended for Nine Months From the Date of Journey (21.03.2020 to 31.07.2020)

Ministry of Railways

Ministry of Railways extends time limit beyond six months for cancellation of PRS counter tickets and refund of fare across reservation counters for the journey period 21.03.2020 to 31.07.2020.

This is applicable only for cancelled regular time tabled trains

Posted On: 07 JAN 2021 3:28PM by PIB Delhi

Ministry of Railways has decided to extend the time limit beyond six months and upto nine months from the date of journey for cancellation of PRS counter tickets and refund of fare across reservation counters for the journey period 21.03.2020 to 31.07.2020. It is applicable only for regular time tabled trains cancelled by Railways. In case of ticket cancelled through 139 or through IRCTC website, the time limit for surrendering of such ticket for the above mentioned period across reservation counter upto nine months from the date of journey.

After lapse of six months from the date of journey, many passengers may have deposited the tickets to Claims Office of Zonal Railways through TDR or through general application along with original tickets, full refund of fare on such PRS counter tickets shall also be allowed for such passengers.

Earlier, comprehensive guidelines for cancellation of tickets and refund of fare, due to COVID-19 situation have been issued. As per instruction for trains cancelled by Railways, relaxation has been given for submission of PRS counter tickets upto six months from the date of journey (instead of 3 days excluding day to journey) and in case the PRS counter tickets cancelled through 139 or through the website of IRCTC, refund across the counter upto six months from the date of journey.

Source:PIBNEWS


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Saturday, 28 November 2020

08:53

Full Refund to Cancelled Trains in View of Nivar Cyclone and Six Months Time Limit For Claim

 Full Refund to Cancelled Trains in View of Nivar Cyclone and Six Months Time Limit For Claim

288/2020-21

25-11-2020

Chennai

Trains fully Cancelled in view of Cyclone NIVAR – Full refund and 6 months time limit for claiming

Owing to the o­nset of Cyclone NIVAR, Southern Railway has announced cancellation of several special train services to destinations that are likely to be affected by unprecedented rains/cyclonic landfall and to other destinations due to operational difficulties.

For the trains fully cancelled by Railways in view of Cyclone NIVAR, full refund of fare will be granted on ticket cancellations.

 The time limit for availing refunds has also been extended to six months from the date of journey. For PRS counter tickets, refunds across the counter can be availed o­n submission of tickets at the counters upto six (6) months from the date of scheduled departure of the train.   Auto refund facility is available for tickets booked o­nline.

And for trains cancelled partially, passengers can avail full refund for the untraveled portion until 6 months from the date of scheduled departure of the train. Auto refund facility is available for tickets booked o­nline

Source:Southern Railway


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Tuesday, 26 May 2020

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Thursday, 14 May 2020

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Sunday, 22 March 2020

09:01

Covid-19:Indian Railway Relaxes Refund Rules For PRS Tickets

Covid-19:Indian Railway Relaxes Refund Rules For PRS Tickets
21-03-2020
Chennai
RELAXATION IN REFUND RULES TO AVOID CROWDING
Govt. Advisory in wake of Covid -19 to avoid crowding and practice social distancing. Indian Railways relaxes Refund Rules for PRS counter generated tickets. 
All rules for e-ticket remain the same as passenger does not need to come to Station for refund of ticket.
This relaxation for PRS Counter Generated tickets is for journey period from 21st March - 15 April 2020. 
1) CASE 1- Train cancelled by Railways for journey period 21 March - 15 April 2020. 
• Refund across counter can be taken o­n submission of Ticket upto 45 days from date of journey. (Instead of extant rule of 3 hours/72 hours)
CASE 2: Train NOT cancelled. Passenger does NOT want to perform journey. 
• TDR ( Ticket Deposit Receipt) can be filed within 30 days from date of journey at the station. (Instead of extant rule of 3 days)
• TDR can be submitted to CCO/ CCM Claims office for getting the refund within 60 days of filing of TDR subject to verification from Train chart. (Instead of extant rule of 10 days)
• for passengers who want cancel ticket through 139 can get refund across the counter within 30 days from date of journey. (Instead of extant rule of upto scheduled departure of the train.)
PASSENGERS ARE ADVISED TO AVAIL THE FACILITY AND AVOID COMING TO RAILWAY STATION DURING THE SPREAD OF VIRUS.

 Source:Southern Railway
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Tuesday, 29 August 2017

08:28

Kolkata Metro Railway :Business Rules to Travel In Metro Train

Kolkata Metro Railway :Business Rules to Travel In Metro Train 
 Business Rule of Metro Railway
1.      RULES FOR SMART TOKEN
1.1    Token is meant for single journey. There is no provision for return journey token.
1.2    Token is captured at the exit gate on completion of journey.
1.3    Token is valid for the day of purchase for a particular zone of travel depending on origin and destination. Once purchased across a booking counter, passenger must enter the paid area within 45 minutes from the time of purchase. Token becomes invalid if the passenger does not enter within 45 minutes.
1.4     A token holder is allowed to detrain short of his booked zone of travel without any penalty. He is also permitted a proper exit at the destination station without having entry punched on the token.
1.5     Lost token is not replaced under any circumstances.
 2.     RULES FOR  SMART CARD
2.1Smart Cards are sold at all Kolkata Metro stations.
2.2  The first time user will have to purchase the smart card by paying Rs.100/200/300/500 & 1000 (inclusive of Security Deposit of Rs. 60/-) and later on get the pass value recharged for any amount of Rs.100/200/300/500 & 1000, up to maximum card balance of Rs.5000/-. A 10% bonus on flat rate is given on issuing new smart card (minus SD) and further on recharging of smart card.
2.3     Validity of such card is one year from the date of purchase or date of “add value”. In case the smart card is topped up within validity period, the balance amount remaining on the card is carried forward. In case the validity of card has expired at the time of “topping up”, recharging can be done on the smart card; however, the previous balance is not carried forward but forfeited.
2.4    A passenger is allowed to enter through the entry gate only with a minimum balance of Rs.25/-(the maximum chargeable fare).
2.5     In case a patron does not flash his smart card at the exit and makes an improper exit, the card is locked. The booking counter deducts the maximum chargeable fare Rs.25/- from the smart card when the same is presented in the next visit and the card is unlocked.
2.6     When a passenger tries to exit with a card without proper recorded entry in it, the passenger is not deemed to be travelling without ticket. Such a mismatch is penalized by deducting Rs.25/- from the smart card.
2.7     Lost card is not replaced under any circumstances.
3.      RULES FOR STUDENT SMART CARD
3.1     Student smart card is sold only at the booking counters of selected stations of Kolkata Metro. This card is issued in favour of 2 fixed stations.
3.2     Concession of 60% of the chargeable fare is granted to students attending School / Madrasas / Vocational Institutions up to classes academically equivalent to Class – XII. Any other discount on the basis of add value is not applicable.
3.3     The first time user is to pay one time security deposit of Rs.60/- for purchasing the student smart card and get the pass value loaded for 40 or 80 Rides.
3.4     Validity of student smart card is 30 days and 90 days according to value loaded for 40 rides and 80 rides respectively. When this card is recharged before the validity period the balance rides, if any, are carried forwarded. After the validity is over, the same card again can be recharged as per requirement but balance rides, if any, are not carried forward.
3.5     The rule of replacement of the student smart card is similar to 2.7.
3.6     When a student makes an improper exit without flashing his card on the gate, the card gets locked. One ride is deducted when the card is presented to the booking counter in the next visit and simultaneously the card gets unlocked.
3.7     When a student tries to exit with a card without proper entry recorded in it, the student is deemed to be travelling without ticket. He is liable to pay penalty of Rs.250/- in addition to maximum fare in cash chargeable at that exit point.
3A.    Rules for Tourist Smart Card
3A1.  Type of tourist smart cards and details thereof are as under:
Types of Tourist Smart Card
Cost of Smart Card (Rs.)
Security Deposit (refundable) (Rs.)
No. of rides permitted
Tourist Smart Card-I
250.00
60.00
Unlimited rides for one day
Tourist Smart Card-II
550.00
60.00
Unlimited rides for three days
3A2.  After the validity of the tourist card is over, the same can be recharged as per the convenience of the tourist.         
4.      PENALTY STRUCTURE
          Patron has to pay penalty in cash.
4.1     The maximum permissible time limit between purchase of smart token and entry into paid area at the station is 45 minutes and between entry to exit  is 120 minutes for both token and card(smart card and student smart card ). 
4.2     In case patron is detected travelling without token /any type of card, a penalty
of Rs.250/- plus the maximum fare chargeable at the station of detection  is charged.
4.3     In case a token holder oversteps his zone of travel, he is required to pay a penalty of Rs.250/- plus the difference of fare between the zone of actual travel and over stepped zone.
4.4     If a passenger loses his authority to travel  in the paid area, he is not able to exit through the exit gates. He is considered travelling without ticket and penalty as per clause 4.2 is applicable.
4.5     A penalty of Rs.250/-  is levied on a defaulter who exits without depositing the token at the gate.
4.6     The holder of student smart card is subjected to same penalty as stated in  4.3 when the student oversteps his station of exit. In addition to penalty, one ride is also deducted from the total allowed in the student smart card.
4.7     When the card holder of the student smart card detrains short of his exit point, he is charged a penalty of Rs.250/- in addition to deduction of one ride.
4.8     Penalty for nuisance activities affecting cleanliness of Railway premises is upto Rs. 500/- and penalty for other nuisance activities is upto Rs.250/-.
4.9     Whenever a passenger holding smart token or smart card or student smart card remains in the paid area for more than two hours, penalty of Rs.10/- per hour, subject to a maximum of Rs.50/- is collected. Whenever the passenger remains in the paid area for more than two hours for reasons beyond his control, no penalty is imposed on him.
4.10   Passenger holding a smart token or smart card or student smart card is allowed to exit from the paid area of the same station at which entry has been punched. In this situation token is collected at the gate and smart card is deducted with Rs.25/- (maximum chargeable fare) and one ride is deducted from the student smart card.
5.      REFUNDS :-
5.1     Balance amount is refunded, in case of CST and CSC, after rounding off to the immediate lower whole number.
5.2     CST once purchased cannot be refunded under normal circumstances if the passenger has already entered the paid area.
5.2.1  Full refund is allowed  at  token  issuing station within validity period (i.e. 45 minutes) to a token holder who has not entered the paid  area. Beyond validity period extending upto next day, a refund of Rs.5/- is allowed on presentation of token to the booking staff. From 3rd day onwards Rs.2/- (for tokens of Rs.5/-) and Rs.5/- (for tokens of more than Rs.5/-) are refunded to the token holders wanting to return such tokens..
5.3     For corrupted / unreadable CST, a new CST is issued in replacement and the commuter is allowed to complete his journey.
5.4     For a partially used CST, no refund is granted in normal circumstances; the token is captured at the exit gate and the passenger is allowed to exit.
5.5     In case of unusual incidents (accidents, service disruption for more than 30 minutes), full refund is granted only at the CST issuing station on the day of occurrence to the token holder in station premises including both paid and unpaid area.
5.5.1  In face of unusual incidents exceeding 30 minutes, a passenger having a partially used token is refunded 50% of the fare on the day of occurrence.
5.5.2. Eligible* passengers covered under 5.5 and 5.5.1 are also refunded 100% and 50% respectively on the next day of unusual incident. From 3rd day onwards Rs.2/- (for tokens of Rs.5/-) and Rs.5/- (for tokens of more than Rs.5/- ) are refunded to the token holders wanting to return  such tokens.
5.6     Refund of Smart Card  and Student Smart Card in different scenarios:
Card attributes
Conditions
Refund Scenario
Physical condition
Ok
 Only Security Deposit is refunded.
Electronic Readability
Ok
Readability of engraved ID
Clear
Validity
Expired

Card attributes
Conditions
Refund Scenario
Physical condition
Ok
Proportionate  balance amount is refunded along with Security Deposit.
Electronic Readability
Ok
Readability of engraved ID
Clear
Validity
OK

Card attributes
Conditions
Refund Scenario
Physical condition
Ok
Proportionate balance amount is refunded along with Security Deposit.
Electronic Readability
Unreadable
Readability of engraved ID
Clear
Validity
Ok

Card attributes
Conditions
Refund Scenario
Physical condition
Ok
Only Security Deposit is refunded.
Electronic Readability
Unreadable
Readability of engraved ID
Clear
Validity
Expired

Card attributes
Conditions
Refund Scenario
Physical condition
Damaged
Proportionate balance amount is refunded without Security Deposit.
Electronic Readability
Ok
Readability of engraved ID
Clear
Validity
Ok
*Central Control decides the passengers eligible for getting refund keeping in view the  duration of disruption, affected station etc.
Card attributes
Conditions
Refund Scenario
Physical condition
Damaged
No refund.
Electronic Readability
Ok
Readability of engraved ID
Clear
Validity
Expired
5.7    No refund is permissible in case engraved ID on the card is NOT clearly readable.
5.8     There is no provision of refund of balance amount in tourist smart cards but SD is claimed on presentation of card after completion of validity. However Metro Railway administration reserves the right to consider few exceptional cases of refund of tourist smart card.
5.9     Smart card of any type is not permitted any refund in case of unusual incidents.
6.      Smart Card for MLAs against Rail Travel Coupons (RTC)
6.1     Rail Travel Coupons (RTC) is a numbered booklet containing coupons of various denominations in serial order issued to the MLAs / Ex.MLAs of West Bengal Government. Such booklets are to be used only by MLAs / Ex.MLAs whose name is specified on the coupon booklet. The booklet is valid for a period of 3 years from the date of its issue. These coupons are not transferable. If the concerned MLA does not undertake the journey himself / herself against the coupons issued to him / her, the CSC / CST for companion is not issued against coupons. Coupons are presented for the face value of the CSC / CST at the booking counter for purchase. If the coupons available in the booklet are not sufficient for journey, MLA / Ex.MLA is required to pay the balance amount in cash at full tariff rate. However, if coupons from two different booklets are presented in favour of the same MLA / Ex.MLA for issue of ticket, the same is accepted. If members are found travelling with coupons, and not valid tickets, they are considered travelling without ticket and the penalty is imposed as per rule. There is no refund on unused coupons. Any refund on token / card purchased through RTC is done as per the rules applicable for other similar tickets but the refund is made only to the State Government and not to the individual members.          
Persons authorized to use RTC
Single journey CST
CSC
Recharge of CSC
Special Conditions
MLAs of West Bengal Assembly
Permitted maximum two.
(MLA+  One Companion)
Permitted
Permitted
Refunds allowed as per rule 6.1
Ex-MLAs of West Bengal Assembly
Permitted, maximum two.
(Ex.MLA+ One Companion)
Not permitted
Not permitted
No refund allowed.















7.      Break Journey
          No break journey is allowed in Metro Railway, Kolkata.
8.      Children below the age of 5 years are allowed free travel in Metro services.

Source:Kolkata Metro


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Saturday, 19 November 2016

18:18

Rules and Procedures to Cancel Railway Ticket Value Of Rs 5000 And Above

Rules and Procedures to Cancel Railway Ticket Value Of Rs 5000 And Above

2016/11
18-11-2016
Mumbai

PROCEDURE FOR CANCELLATION AND REFUND OF TICKETS OF VALUE OF Rs 5000 AND ABOVE

Ministry of Railways had revised the procedure for cancellation of tickets and refund of value of Rs 10000/- and above for the PRS counter tickets booked from 9.11.2016 to 15.11.2016. In partial supersession to the above, it has now been decided that the following procedure will apply for cancellation of tickets (Partial/Full) and refund of value of Rs 5000/- and above for the PRS counter tickets booked from 16.11.2016 to 24.11.2016.

Cancellation of tickets booked from PRS counters between 9.11.2016 to 15.11.2016 and refund of fare of value Rs 10000/- and above, and cancellation of tickets(Partial/Full) booked from PRS counters between 16.11.2016 to 24.11.2016, refund  shall NOT be allowed in cash or through green pay order or by any means involving cash across the counter. The payment shall be o­nly through Cheque/ECS payment. Such tickets may be refunded through filing of TDR o­nly o­n surrendering of original ticket. TDR shall be filed within the prescribed time limit for cancellation of ticket across the counter as per Refund Rule e.g TDR shall be filed o­nly upto half an hour before the scheduled departure of the train for RAC/WL tickets and for confirmed tickets upto 4 hours before the scheduled departure of the train, for which ticket has been issued. TDR and refund of fare as per refund rule for such tickets shall be allowed for waitlisted tickets also o­nly through Cheque/ECS payment.

The above rule  is implemented with immediate effect.

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Monday, 2 May 2016

19:04

Cancellation of PRS counter tickets through IRCTC website and 139

Cancellation of PRS counter tickets through IRCTC website and 139 

Railway Minister announces two more passenger friendly services namely

(i) Cancellation of PRS counter tickets through IRCTC website and 139 
(ii) Acceptance of International Debit and Credit Cards for payment for e-ticketing through IRCTC website

Working on the fast track to implement Rail Budget Announcements of 2016-17 ranging from improving passenger amenities to infrastructure development, Minister of Railways Shri Suresh Prabhkar Prabhu in a programme held today i.e. 29.04.2016 at Rail Bhawan inaugurated two very important budget announcements of (i) Cancellation of PRS counter tickets through IRCTC website and 139(IVRS & SMS) and (ii) Acceptance of International Debit and Credit Cards for payment for e-ticketing through IRCTC website.  Shri Manoj Sinha, Minister of State for Railway was specially present to grace the occasion.  Chairman, Railway Board, Shri A.K. Mittal, Member Traffic, Railway Board, Shri Mohd. Jamshed and other Board Members were present on the occasion. 
Speaking on the occasion about these services, Shri Suresh Prabhakar Prabhu, said that the Indian Railways is the second largest commercial organization of the world which has lot of challenges before it becomes of world standard. He said that Railways is a big organization and its some areas need complete revamping and  thus multiple strategies need to adopted and implemented to improve in all spheres. He said that Railways income generation and expenditure needs to be accounted closely so that there can be best use of the public money. He said that Railways principal source of revenue is freight and passenger fares which is 2/3 and 1/3 respectively and thus Railways’ development in all respect depends solely on the improvement of its both these services. He said that the service of Cancellation of PRS counter tickets through IRCTC website & 139 and Acceptance of International Debit and Credit Cards for payment for e-ticketing through IRCTC website is a step towards digital technology which will reduce cash handling. He assured more passenger friendly services in the coming time. 

Speaking on the occasion, Minister of State for Railways Shri Manoj Sinha said that development of Railways is not a single-handed task and thus concerted efforts are necessary which railway personnel are doing day and day out. In a very short span of time of around two months, as many as 8 budget announcements have been fully implemented by the Railway Ministry which has been possible by the mechanised system.  
Salient Features Of the Schemes Launched : -

Acceptance of International Debit and Credit Cards for payment for e-ticketing through IRCTC website

Purpose:

ØAt present, only American Express International Credit Cards are accepted at IRCTC portal through American Express (AMEX) Payment Gateway.  Other International Cards are not accepted for payments as on date.

ØIRCTC will now permit other International Credit/Debit Cards issued outside India also for booking of e-tickets through IRCTC website.  These International Credit/Debit Cards will be used for payment through the payment gateway provided by M/s.Atom Technologies.

Conditions:

Ø4% of transaction value (inclusive taxes as applicable) shall be levied for each transaction through the International Credit/Debit Cards. 
ØThis payment option is available only when ticket is booked at least 2 days in advance of journey date.
ØThis payment option is not available for booking of “Tatkal” or “Premium Tatkal” quota tickets.
ØThis payment option is not available for booking of tickets in “Premium trains”.

Process:

ØSelect the “International Cards powered by Atom” payment option present under ‘Payment Gateway/Credit Card’ category at payment page.
ØInput all the mandatory details for payment at the Gateway page, such as Card Number, Name, Expiry, CVV, Bank Name, mobile number, e-mail and address.
ØAfter submission of all the details, ticket will be booked in case of successful payment response received from the Bank/Payment Gateway.

Benefits:

ØAcceptance of all International Credit/Debit Cards will fulfil the longstanding demand of foreign tourists as they will be able to book e-tickets directly and will no longer depend on other Agencies for this purpose. 
Cancellation of PRS counter tickets through
IRCTC website and through 139 (IVRS and SMS)

Purpose:
To facilitate passengers having confirmed PRS counter tickets to cancel the ticket within the permitted time limit under Refund Rule 2015.  PRS counter tickets can be cancelled through:

(i)  IRCTC website (www.irctc.co.in) or

(ii) 139

The permissible refundable amount shall be collected only at the journey commencing station or nearby satellite PRS locations defined by Zonal Railway within the prescribed time limit.

Facility Available only for Fully confirmed system tickets:

· In normal circumstances only and not in case of late running of trains/cancellation of trains etc.,

·Where the mobile number has been given at the time of booking the ticket.

· Upto 4 hours before the scheduled departure of the train.

Collection of Refund Amount

· Refund of fare amount shall be collected only at the journey commencing station or nearby satellite PRS locations defined by Zonal Railway as under:-

(a) During first two hours of the opening of PRS counters on the next day for the tickets for the trains whose scheduled departure time is (i) between 1801 hours and 0600 hours.

(b) Upto 4 hours after the scheduled departure of the train during the working hours of PRS counters/current counters/special counters where cancellation is permitted round the clock on the  tickets for the trains whose scheduled departure time is (i) between 0601 hours and 1800 hours.

(c) No refund of amount would be given after the above mentioned prescribed time limit.

Benefits:

Apart from cancellation across PRS counter, the passengers having confirmed PRS counter ticket can cancel the same within the prescribed time limit as per Refund Rule 2015 as under:-

(i). Through IRCTC website (www.irctc.co.in) (Steps how to cancel confirmed PRS counter ticket is placed at Annexure-I) or

(ii) Through 139 (Steps how to cancel confirmed PRS counter ticket is placed at Annexure-II)

CANCELLATION THROUGH IRCTC WEBSITE:              (Annexure-I)

* A new page will be given on IRCTC website (www.irctc.co.in) without any login ID for purpose of cancellation of PRS counter tickets.

* Passenger will be asked to enter the PNR number & Train number along with captcha.

* The details entered by passenger shall be validated and an OTP will be sent to the passenger to his mobile number given at the time of booking the ticket. The OTP received on the mobile will be entered by the passenger in the web page and it will be validated by the system.

* After receiving the confirmation OTP number from the passenger, full cancellation of PNR will be done and PNR will be marked as Cancelled but not refunded in the system. Seat/berth will be released and would be made available for booking both at PRS & IRCTC Website. Refund amount due will also be displayed to the passenger on the website.

* An SMS will be sent to the passenger with PNR and fare details - ”Your ticket has been cancelled. PNR, xxxxxx, Amt,xxxxx. Refund of fare amount shall be collected only at the journey commencing station or nearby satellite PRS locations as per the notified time”.

* All the Privilege/Duty pass/PTOs/complimentary pass tickets shall be allowed to be cancelled through website or through 139.

* All types of PNRs including i-tickets (after printing) and system tickets booked across counter/post office/YTSK/Go India terminals/Bank terminals etc.’ will be allowed to be  cancelled on website except the following:

(a). Circular Journey tickets and onwards tickets booked against CJT.

(b). Foreign tourists PNRs against which berth allotment has been done

(c). ATAS generated new PNR

(d). Duplicate ticket.

(e). Cluster ticket and pre-bought ticket. 

CANCELLATION THROUGH 139:                                 (Annexure-II)

Rail Ticket booked through Railway Reservation counter can be cancelled through Railway Enquiry 139.  Service will be available on 139:

(a).  IVR with Agent Assistance
(b). SMS Service

(a). Cancel through 139 using IVR(Agent Assistance)

(i). Customer will call on 139 and select Option ‘6’ from IVR main menu.

(ii). IVR will ask whether it is Counter Ticket or E- Ticket. Press 1 for Counter Ticket or Press 2 for E-Ticket.

(iii). In case customer selects E-Ticket option, IVR will play a message “Currently ticket booked through Railway Reservation Counter only can be cancelled through 139. Press 8 to go back to main menu”

1.Once customer selects Counter Ticket option, call will be transferred to agent for cancellation.

2 Agent will ask the following information from customer to process the cancellation.

a. PNR Number

b.Train Number

3.Agent will retrieve ticket information from the server and confirm it with the customer.

4.After ticket details confirmation, agent will click on “Generate OTP” button to generate the OTP. System will validate the calling number of customer with the number mentioned in ticket details from the system.

5.If mobile number validation fails, agent will advise the customer to call from the same number mentioned at the time of booking the ticket. If number is successfully validated, OTP will be delivered on passenger’s mobile number which he would convey to agent.

6.Agent will enter OTP on CRM and will click “Submit” button to process the cancellation. Ticket will be cancelled and refundable amount will be display on agent screen. Agent will communicate the same refundable amount to customer.

7. Customer has to collect the permissible refundable amount across the PRS counter within the prescribed time limit.

(b) Cancellation through SMS to 139:

(i). User has to send PNR Number & Train Number to 139 in the syntax given below:

CANCEL<PNR Number><Train Number> to 139

Example: CANCEL 2303529769 12420
           
(ii). User will get below response from 139 after mobile number verification:

“Dear User, We have received cancellation request against PNR number 2303529769, OTP against this request is 123456. To confirm ticket cancellation send SMS OTP 123456 to 139.

(iii). User has to send OTP number received back to 139 for second level of confirmation.

OTP <OTP received on Passenger Mobile Number> to 139

Example: OTP 123456

User will get below response from 139:

“Dear User, Your ticket with PNR number 2303529769 has been cancelled, refundable amount is Rs. ----.”

(iv) Passenger has to collect the permissible refundable amount within prescribed time limit across the PRS counter.

Source:PIBNEWS
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