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Showing posts with label rules and procedures. Show all posts
Showing posts with label rules and procedures. Show all posts

Tuesday, 2 January 2018

07:21

Indian Railway Passenger Train Ticket Transfer to Another Name :-Rules

Indian Railway Passenger Train Ticket Transfer to Another Name :-Rules

Change in the Name of Passenger Holding Confirmed Reservation  
1. Save as otherwise, a berth or a seat reserved in the name of a person shall be used only by the person and shall not be transferable to any other person.
2. Chief Reservation Supervisor of important stations are authorized by Railway Administration to permit the change of name of a passenger having a seat or berth reserved in his name in the following circumstances namely :
(a) Where the passenger is a Government Servant, proceeding on duty and appropriate authority, makes a request in writing 24 hours before the scheduled departure of trains
(b) Where the passenger makes a request in writing 24 hours before the scheduled departure of the train that the reservation made in his name may be transferred to another member of his family, meaning, Father, Mother, Brother, Sister, Son, Daughter, Husband and Wife.
(c) Where the passengers are students of a recognized educational institution and the Head of the institution makes a request in writing 48 hours before the scheduled departure of the train, that the reservation made in the name of any student be transferred to any other student of the same institute.
(d) Where the passengers are members of a marriage party and any person deemed to be Head of such party makes a request in writing 48 hours before the scheduled departure of the train that the reservation made in the name of any member of the marriage party be transferred to any other person.
(e) Where the passengers are a group of cadets of National Cadet Corps and any officer who is the head of the group, makes a request in writing at least 24 hours before the departure of the train that the reservation made in the name of any cadet be transferred to any other cadet.
Such request will be granted only once. Regarding item no. (c), (d) and (e), such request for change in excess of 10% of the total strength of group shall not be granted.

Source:KR

Tuesday, 29 August 2017

08:28

Kolkata Metro Railway :Business Rules to Travel In Metro Train

Kolkata Metro Railway :Business Rules to Travel In Metro Train 
 Business Rule of Metro Railway
1.      RULES FOR SMART TOKEN
1.1    Token is meant for single journey. There is no provision for return journey token.
1.2    Token is captured at the exit gate on completion of journey.
1.3    Token is valid for the day of purchase for a particular zone of travel depending on origin and destination. Once purchased across a booking counter, passenger must enter the paid area within 45 minutes from the time of purchase. Token becomes invalid if the passenger does not enter within 45 minutes.
1.4     A token holder is allowed to detrain short of his booked zone of travel without any penalty. He is also permitted a proper exit at the destination station without having entry punched on the token.
1.5     Lost token is not replaced under any circumstances.
 2.     RULES FOR  SMART CARD
2.1Smart Cards are sold at all Kolkata Metro stations.
2.2  The first time user will have to purchase the smart card by paying Rs.100/200/300/500 & 1000 (inclusive of Security Deposit of Rs. 60/-) and later on get the pass value recharged for any amount of Rs.100/200/300/500 & 1000, up to maximum card balance of Rs.5000/-. A 10% bonus on flat rate is given on issuing new smart card (minus SD) and further on recharging of smart card.
2.3     Validity of such card is one year from the date of purchase or date of “add value”. In case the smart card is topped up within validity period, the balance amount remaining on the card is carried forward. In case the validity of card has expired at the time of “topping up”, recharging can be done on the smart card; however, the previous balance is not carried forward but forfeited.
2.4    A passenger is allowed to enter through the entry gate only with a minimum balance of Rs.25/-(the maximum chargeable fare).
2.5     In case a patron does not flash his smart card at the exit and makes an improper exit, the card is locked. The booking counter deducts the maximum chargeable fare Rs.25/- from the smart card when the same is presented in the next visit and the card is unlocked.
2.6     When a passenger tries to exit with a card without proper recorded entry in it, the passenger is not deemed to be travelling without ticket. Such a mismatch is penalized by deducting Rs.25/- from the smart card.
2.7     Lost card is not replaced under any circumstances.
3.      RULES FOR STUDENT SMART CARD
3.1     Student smart card is sold only at the booking counters of selected stations of Kolkata Metro. This card is issued in favour of 2 fixed stations.
3.2     Concession of 60% of the chargeable fare is granted to students attending School / Madrasas / Vocational Institutions up to classes academically equivalent to Class – XII. Any other discount on the basis of add value is not applicable.
3.3     The first time user is to pay one time security deposit of Rs.60/- for purchasing the student smart card and get the pass value loaded for 40 or 80 Rides.
3.4     Validity of student smart card is 30 days and 90 days according to value loaded for 40 rides and 80 rides respectively. When this card is recharged before the validity period the balance rides, if any, are carried forwarded. After the validity is over, the same card again can be recharged as per requirement but balance rides, if any, are not carried forward.
3.5     The rule of replacement of the student smart card is similar to 2.7.
3.6     When a student makes an improper exit without flashing his card on the gate, the card gets locked. One ride is deducted when the card is presented to the booking counter in the next visit and simultaneously the card gets unlocked.
3.7     When a student tries to exit with a card without proper entry recorded in it, the student is deemed to be travelling without ticket. He is liable to pay penalty of Rs.250/- in addition to maximum fare in cash chargeable at that exit point.
3A.    Rules for Tourist Smart Card
3A1.  Type of tourist smart cards and details thereof are as under:
Types of Tourist Smart Card
Cost of Smart Card (Rs.)
Security Deposit (refundable) (Rs.)
No. of rides permitted
Tourist Smart Card-I
250.00
60.00
Unlimited rides for one day
Tourist Smart Card-II
550.00
60.00
Unlimited rides for three days
3A2.  After the validity of the tourist card is over, the same can be recharged as per the convenience of the tourist.         
4.      PENALTY STRUCTURE
          Patron has to pay penalty in cash.
4.1     The maximum permissible time limit between purchase of smart token and entry into paid area at the station is 45 minutes and between entry to exit  is 120 minutes for both token and card(smart card and student smart card ). 
4.2     In case patron is detected travelling without token /any type of card, a penalty
of Rs.250/- plus the maximum fare chargeable at the station of detection  is charged.
4.3     In case a token holder oversteps his zone of travel, he is required to pay a penalty of Rs.250/- plus the difference of fare between the zone of actual travel and over stepped zone.
4.4     If a passenger loses his authority to travel  in the paid area, he is not able to exit through the exit gates. He is considered travelling without ticket and penalty as per clause 4.2 is applicable.
4.5     A penalty of Rs.250/-  is levied on a defaulter who exits without depositing the token at the gate.
4.6     The holder of student smart card is subjected to same penalty as stated in  4.3 when the student oversteps his station of exit. In addition to penalty, one ride is also deducted from the total allowed in the student smart card.
4.7     When the card holder of the student smart card detrains short of his exit point, he is charged a penalty of Rs.250/- in addition to deduction of one ride.
4.8     Penalty for nuisance activities affecting cleanliness of Railway premises is upto Rs. 500/- and penalty for other nuisance activities is upto Rs.250/-.
4.9     Whenever a passenger holding smart token or smart card or student smart card remains in the paid area for more than two hours, penalty of Rs.10/- per hour, subject to a maximum of Rs.50/- is collected. Whenever the passenger remains in the paid area for more than two hours for reasons beyond his control, no penalty is imposed on him.
4.10   Passenger holding a smart token or smart card or student smart card is allowed to exit from the paid area of the same station at which entry has been punched. In this situation token is collected at the gate and smart card is deducted with Rs.25/- (maximum chargeable fare) and one ride is deducted from the student smart card.
5.      REFUNDS :-
5.1     Balance amount is refunded, in case of CST and CSC, after rounding off to the immediate lower whole number.
5.2     CST once purchased cannot be refunded under normal circumstances if the passenger has already entered the paid area.
5.2.1  Full refund is allowed  at  token  issuing station within validity period (i.e. 45 minutes) to a token holder who has not entered the paid  area. Beyond validity period extending upto next day, a refund of Rs.5/- is allowed on presentation of token to the booking staff. From 3rd day onwards Rs.2/- (for tokens of Rs.5/-) and Rs.5/- (for tokens of more than Rs.5/-) are refunded to the token holders wanting to return such tokens..
5.3     For corrupted / unreadable CST, a new CST is issued in replacement and the commuter is allowed to complete his journey.
5.4     For a partially used CST, no refund is granted in normal circumstances; the token is captured at the exit gate and the passenger is allowed to exit.
5.5     In case of unusual incidents (accidents, service disruption for more than 30 minutes), full refund is granted only at the CST issuing station on the day of occurrence to the token holder in station premises including both paid and unpaid area.
5.5.1  In face of unusual incidents exceeding 30 minutes, a passenger having a partially used token is refunded 50% of the fare on the day of occurrence.
5.5.2. Eligible* passengers covered under 5.5 and 5.5.1 are also refunded 100% and 50% respectively on the next day of unusual incident. From 3rd day onwards Rs.2/- (for tokens of Rs.5/-) and Rs.5/- (for tokens of more than Rs.5/- ) are refunded to the token holders wanting to return  such tokens.
5.6     Refund of Smart Card  and Student Smart Card in different scenarios:
Card attributes
Conditions
Refund Scenario
Physical condition
Ok
 Only Security Deposit is refunded.
Electronic Readability
Ok
Readability of engraved ID
Clear
Validity
Expired

Card attributes
Conditions
Refund Scenario
Physical condition
Ok
Proportionate  balance amount is refunded along with Security Deposit.
Electronic Readability
Ok
Readability of engraved ID
Clear
Validity
OK

Card attributes
Conditions
Refund Scenario
Physical condition
Ok
Proportionate balance amount is refunded along with Security Deposit.
Electronic Readability
Unreadable
Readability of engraved ID
Clear
Validity
Ok

Card attributes
Conditions
Refund Scenario
Physical condition
Ok
Only Security Deposit is refunded.
Electronic Readability
Unreadable
Readability of engraved ID
Clear
Validity
Expired

Card attributes
Conditions
Refund Scenario
Physical condition
Damaged
Proportionate balance amount is refunded without Security Deposit.
Electronic Readability
Ok
Readability of engraved ID
Clear
Validity
Ok
*Central Control decides the passengers eligible for getting refund keeping in view the  duration of disruption, affected station etc.
Card attributes
Conditions
Refund Scenario
Physical condition
Damaged
No refund.
Electronic Readability
Ok
Readability of engraved ID
Clear
Validity
Expired
5.7    No refund is permissible in case engraved ID on the card is NOT clearly readable.
5.8     There is no provision of refund of balance amount in tourist smart cards but SD is claimed on presentation of card after completion of validity. However Metro Railway administration reserves the right to consider few exceptional cases of refund of tourist smart card.
5.9     Smart card of any type is not permitted any refund in case of unusual incidents.
6.      Smart Card for MLAs against Rail Travel Coupons (RTC)
6.1     Rail Travel Coupons (RTC) is a numbered booklet containing coupons of various denominations in serial order issued to the MLAs / Ex.MLAs of West Bengal Government. Such booklets are to be used only by MLAs / Ex.MLAs whose name is specified on the coupon booklet. The booklet is valid for a period of 3 years from the date of its issue. These coupons are not transferable. If the concerned MLA does not undertake the journey himself / herself against the coupons issued to him / her, the CSC / CST for companion is not issued against coupons. Coupons are presented for the face value of the CSC / CST at the booking counter for purchase. If the coupons available in the booklet are not sufficient for journey, MLA / Ex.MLA is required to pay the balance amount in cash at full tariff rate. However, if coupons from two different booklets are presented in favour of the same MLA / Ex.MLA for issue of ticket, the same is accepted. If members are found travelling with coupons, and not valid tickets, they are considered travelling without ticket and the penalty is imposed as per rule. There is no refund on unused coupons. Any refund on token / card purchased through RTC is done as per the rules applicable for other similar tickets but the refund is made only to the State Government and not to the individual members.          
Persons authorized to use RTC
Single journey CST
CSC
Recharge of CSC
Special Conditions
MLAs of West Bengal Assembly
Permitted maximum two.
(MLA+  One Companion)
Permitted
Permitted
Refunds allowed as per rule 6.1
Ex-MLAs of West Bengal Assembly
Permitted, maximum two.
(Ex.MLA+ One Companion)
Not permitted
Not permitted
No refund allowed.















7.      Break Journey
          No break journey is allowed in Metro Railway, Kolkata.
8.      Children below the age of 5 years are allowed free travel in Metro services.



Friday, 16 September 2016

08:22

Training of apprentices under Apprentices Act -Indian Railways

Training of apprentices under Apprentices Act -Indian Railways
  • Indian Railways train apprentices under Apprentices Act, 1961 in certain designated trades.
  • The Act was enacted by the Government to regulate and control the training of apprentices.
  • Railways engage apprentices in the workshops of the Civil, Mechanical and S&T Engineering Departments, Production Units, Diesel and Electric Loco Sheds, Carriage and Wagon Depot and Electrification Projects.
Categories
There are three categories of apprentices.
  1. Trade apprentices - either fresh candidates or ITI qualified candidates.
  2. Technician apprentices (Diploma Holders).
  3. Graduate Engineer apprentices.
Selection
Engagement of Act Apprentices will be from the following sources:
  • Nearest Employment Exchanges.
  • SC/ST organizations.
  • ITIs wherever existing.
  • Wards of Railway employees.
Selection Mode
  • Selection notices will be displayed in notice Boards of respective workshops and will be announced through local newspapers.
  • No graduate engineer or Diploma Holder who had received training or job experience for one year or more after taking the Degree/Diploma will be eligible for training under the Apprentice Act,1961.
Schedules of engagement
  • Engagement of Act Apprentices should be done twice in a year, i.e. February/March and September/October to enable them to appear in All India Trade Test to be held in April/October respectively.
Reservations while engaging Act Apprentices
  • SC Candidates : 15%
  • ST Candidates : 7½%
  • OBC Candidates : 27%
 3% of seats are reserved for physically handicapped persons.
  • 3% of seats are reserved for Children of Ex-servicemen/ Serving Jawans/Serving Officers and for Ex-servicemen
Note: Vacancies in  SC can be filled by ST candidates or vice-versa and remaining to be allotted to General candidates. Seats unfilled by OBC candidates can also be filled by unreserved category.
Age for engagement of Act Apprentices for training on Railways
  • ITI candidates should have completed 15 years of age and should not have completed 24 years of age.
  • Non-ITI candidates should have completed 15 years of age and should not have completed 22 years of age. 
  • The upper age limit is relaxable by 5 years and 3 years in the cases of SCs/STs and OBCs respectively. 
Physical Fitness
  • Selected candidates will have to conform to the standards of physical fitness, as prescribed for appointment to the relevant trades on the Railways.
Training
  • Training consists of basic training followed by shop floor or practical training including a course of related instructions appropriate to the trade, throughout the period of training. 
Duration
  • In the case of Graduate Engineers and diploma holders the period of training is one year.
  • For ITI passed candidates, the duration of training will be regulated according to the duration of training already undergone in the designated trades in the ITI.
Hours of Work
Weekly hours of work of trainee apprentices are as follows:
  • Total number of hours per week should be 42 to 48 hours per week (including the time spent on imparting related instructions).
  • Trade apprentices undergoing basic training will work for 42 hours per week including time spent on imparting related instructions.
  • During the second year of apprenticeship, the trade apprentices will work for 42 to 45 hours per week including the time spent on imparting related instructions.
  • During the third and subsequent years the trade apprentices will work for the same number of hours per week as the workers in the trade in the establishment in which they are undergoing training.
  • Graduate Engineers and Technician Apprentices will work according to the normal hours of work of the department to which they are attached for training.
  • Holidays will be admissible to the apprentice as observed in the establishment(s) in which they are undergoing training.
Conduct and Discipline
  • While being engaged as apprentice trainee, the apprentices will be governed by the Railway Servants Conduct Rules and Railway Services (D&A) Rules in force.
  • Where the work and conduct of the apprentice is not satisfactory, the employer shall report the matter to the Apprenticeship Adviser and with his consent, may stop the continuance of payment of stipend to the apprentices.
  • The provisions of any law with respect to labour will not apply to them except where an apprentice is undergoing training in an establishment which is governed by the provisions of the Factories Act,1948, the relevant provisions of the said Act in relation to the Apprentice's health, safety and welfare will apply.
  • The entire training programme under the Apprentice Act,61 is governed by the provisions of the Apprenticeship Contract between the employer and the apprentice.


Wednesday, 17 August 2016

07:31

Break Journey Rules

Break Journey Rules

Holders of single journey tickets for distance of more than 500 kms. (Actual distance) are allowed to break journey once for two days at any station en-route. This facility can be availed only after traveling 500 Kms. from the starting station. If ticket is for more than 1000Kms, passenger will be allow to break journey twice. The day of departure and arrival must be excluded while calculating the number of eligible days for first break of journey and ticket should be endorsed by the station manager/ticket collector at the station where the break journey is intended .

NOTE : 
1. This facility is not available to passengers traveling by Rajdhani/Shatbadi/Jan shatbadi express trains.
2. This facility is not permitted short of the station up to which reservation has been done.
3. Inentation to break journey is to be advised at the time of original booking and not after obtaining reservation.

EXAMPLE : 
1
A passenger with single journey ticket for 800 kms. wants to break his journey at 423 kms.
not permissible
2
A passenger with single journey ticket for 600 kms. wants to break his journey at 501 kms.
Permitted once for 2 days maximum
3
A passenger with single journey ticket for 1050 kms. wants to break his journey at 400 kms. and 801 kms.
Only one break journey at 801 kms. is permitted for 2 days maximum
4
A passenger with single journey ticket for 2000 kms. wants to break journey at 800 kms., 905 kms. and 1505 kms.
Two break journeys permitted as per choice of passenger at the rate of two days maximum at each point of break of journey


1. Whenever a through passenger detrains at a station en-route for catching a connecting train, it should not be treated as break journey provided such halt is for less than 24 hours. For example, the holder of a direct ticket from Pune to Jammu Tawi via Dadar travels from Pune to Bombay by any day train a day earlier in order to catch Bombay-Jammu Tawi Express next morning leaving Bombay at 6.25 hours shall not be treated as break journey.

NOTE :
Break of journey is not permissible on the tickets of certain trains like Rajdhani Express, Shatabdi Express, etc., which have separate all inclusive fare structure on point-to-point basis, and therefore, refund on such partially used tickets is also not admissible.
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2. Passengers are required to have their tickets endorsed. The endorsement shall consist of the Station Code, Station Master's initials and the date.

NOTE :
Passengers breaking journey and not obtaining the endorsement as prescribed will be treated as persons traveling without a proper ticket and dealt with accordingly.
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3. Passengers breaking the journey en-route except as provided in paragraph (1) above must surrender their tickets at the station where journey is broken. Refund for the un traveled portion on such tickets will be allowed in special circumstances only subject to the condition laid down in Rule 213,4 and provided also that the procedure given in that rule is followed.
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4. Break journey shall not be permitted short of the station up to which reservation has been done. If a passenger seeking reservation on through tickets asks for break journey en route it should be clearly indicated on the Requisition form the names of the station where the break journey is requested. Reservation in this case will be done up to break journey station only.