Today's Cancelled Trains
Kolkata Metro Railway :Business Rules to Travel In Metro Train
Business Rule of
Metro Railway
1. RULES
FOR SMART TOKEN
1.1 Token
is meant for single journey. There is no provision for return
journey token.
1.2 Token
is captured at the exit gate on completion of journey.
1.3 Token
is valid for the day of purchase for a particular zone of travel depending on
origin and destination. Once purchased across a booking counter, passenger must
enter the paid area within 45 minutes from the time of purchase. Token becomes
invalid if the passenger does not enter within 45 minutes.
1.4
A token holder is allowed to detrain short of his booked zone of travel without
any penalty. He is also permitted a proper exit at the destination station
without having entry punched on the token.
1.5
Lost token is not replaced under any circumstances.
2. RULES
FOR SMART CARD
2.1Smart
Cards are sold at all Kolkata Metro stations.
2.2 The
first time user will have to purchase the smart card by paying
Rs.100/200/300/500 & 1000 (inclusive of Security Deposit of Rs. 60/-) and
later on get the pass value recharged for any amount of Rs.100/200/300/500
& 1000, up to maximum card balance of Rs.5000/-. A 10% bonus on flat rate
is given on issuing new smart card (minus SD) and further on recharging of
smart card.
2.3
Validity of such card is one year from the date of purchase or date of “add
value”. In case the smart card is topped up within validity period, the balance
amount remaining on the card is carried forward. In case the validity of card
has expired at the time of “topping up”, recharging can be done on the smart
card; however, the previous balance is not carried forward but forfeited.
2.4
A passenger is allowed to enter through the entry gate only with a
minimum balance of Rs.25/-(the maximum chargeable fare).
2.5
In case a patron does not flash his smart card at the exit and makes an
improper exit, the card is locked. The booking counter deducts the maximum
chargeable fare Rs.25/- from the smart card when the same is presented in the
next visit and the card is unlocked.
2.6
When a passenger tries to exit with a card without proper recorded entry in it,
the passenger is not deemed to be travelling without ticket. Such a mismatch is
penalized by deducting Rs.25/- from the smart card.
2.7
Lost card is not replaced under any circumstances.
3. RULES
FOR STUDENT SMART CARD
3.1
Student smart card is sold only at the booking counters of selected stations of
Kolkata Metro. This card is issued in favour of 2 fixed stations.
3.2
Concession of 60% of the chargeable fare is granted to students attending
School / Madrasas / Vocational Institutions up to classes academically
equivalent to Class – XII. Any other discount on the basis of add value is not
applicable.
3.3
The first time user is to pay one time security deposit of Rs.60/- for
purchasing the student smart card and get the pass value loaded for 40 or 80
Rides.
3.4
Validity of student smart card is 30 days and 90 days according to value loaded
for 40 rides and 80 rides respectively. When this card is recharged before the
validity period the balance rides, if any, are carried forwarded. After the
validity is over, the same card again can be recharged as per requirement but
balance rides, if any, are not carried forward.
3.5
The rule of replacement of the student smart card is similar to 2.7.
3.6
When a student makes an improper exit without flashing his card on the gate,
the card gets locked. One ride is deducted when the card is presented to the
booking counter in the next visit and simultaneously the card gets unlocked.
3.7
When a student tries to exit with a card without proper entry recorded in it,
the student is deemed to be travelling without ticket. He is liable to pay
penalty of Rs.250/- in addition to maximum fare in cash chargeable at that exit
point.
3A. Rules
for Tourist Smart Card
3A1.
Type of tourist smart cards and details thereof are as under:
Types of Tourist Smart Card
|
Cost of Smart Card (Rs.)
|
Security Deposit (refundable) (Rs.)
|
No. of rides permitted
|
Tourist Smart Card-I
|
250.00
|
60.00
|
Unlimited rides for one day
|
Tourist Smart Card-II
|
550.00
|
60.00
|
Unlimited rides for three days
|
3A2.
After the validity of the tourist card is over, the same can be recharged as
per the convenience of the
tourist.
4. PENALTY
STRUCTURE
Patron has to pay penalty in cash.
4.1
The maximum permissible time limit between purchase of smart token and entry
into paid area at the station is 45 minutes and between entry to exit is
120 minutes for both token and card(smart card and student smart card ).
4.2
In case patron is detected travelling without token /any type of card, a
penalty
of
Rs.250/- plus the maximum fare chargeable at the station of detection is
charged.
4.3
In case a token holder oversteps his zone of travel, he is required to pay a
penalty of Rs.250/- plus the difference of fare between the zone of actual travel
and over stepped zone.
4.4
If a passenger loses his authority to travel in the paid area, he is not
able to exit through the exit gates. He is considered travelling without ticket
and penalty as per clause 4.2 is applicable.
4.5
A penalty of Rs.250/- is levied on a defaulter who exits without
depositing the token at the gate.
4.6
The holder of student smart card is subjected to same penalty as stated in
4.3 when the student oversteps his station of exit. In addition to
penalty, one ride is also deducted from the total allowed in the student smart
card.
4.7
When the card holder of the student smart card detrains short of his exit
point, he is charged a penalty of Rs.250/- in addition to deduction of one
ride.
4.8
Penalty for nuisance activities affecting cleanliness of Railway premises is
upto Rs. 500/- and penalty for other nuisance activities is upto Rs.250/-.
4.9
Whenever a passenger holding smart token or smart card or student smart card
remains in the paid area for more than two hours, penalty of Rs.10/- per hour,
subject to a maximum of Rs.50/- is collected. Whenever the passenger remains in
the paid area for more than two hours for reasons beyond his control, no
penalty is imposed on him.
4.10 Passenger holding a smart token or smart card or
student smart card is allowed to exit from the paid area of the same station at
which entry has been punched. In this situation token is collected at the gate
and smart card is deducted with Rs.25/- (maximum chargeable fare) and one ride
is deducted from the student smart card.
5. REFUNDS :-
5.1
Balance amount is refunded, in case of CST and CSC, after rounding off to the
immediate lower whole number.
5.2
CST once purchased cannot be refunded under normal circumstances if the
passenger has already entered the paid area.
5.2.1
Full refund is allowed at token issuing station within
validity period (i.e. 45 minutes) to a token holder who has not entered the
paid area. Beyond validity period extending upto next day, a refund of
Rs.5/- is allowed on presentation of token to the booking staff. From 3rd day
onwards Rs.2/- (for tokens of Rs.5/-) and Rs.5/- (for tokens of more than
Rs.5/-) are refunded to the token holders wanting to return such tokens..
5.3
For corrupted / unreadable CST, a new CST is issued in replacement and the
commuter is allowed to complete his journey.
5.4
For a partially used CST, no refund is granted in normal circumstances; the
token is captured at the exit gate and the passenger is allowed to exit.
5.5
In case of unusual incidents (accidents, service disruption for more than 30
minutes), full refund is granted only at the CST issuing station on the day of
occurrence to the token holder in station premises including both paid and
unpaid area.
5.5.1
In face of unusual incidents exceeding 30 minutes, a passenger having a
partially used token is refunded 50% of the fare on the day of occurrence.
5.5.2.
Eligible* passengers covered under 5.5 and 5.5.1 are also refunded 100% and 50%
respectively on the next day of unusual incident. From 3rd day
onwards Rs.2/- (for tokens of Rs.5/-) and Rs.5/- (for tokens of more than
Rs.5/- ) are refunded to the token holders wanting to return such tokens.
5.6 Refund
of Smart Card and Student Smart Card in different scenarios:
Card attributes
|
Conditions
|
Refund Scenario
|
Physical condition
|
Ok
|
Only Security Deposit is
refunded.
|
Electronic Readability
|
Ok
|
|
Readability of engraved ID
|
Clear
|
|
Validity
|
Expired
|
Card attributes
|
Conditions
|
Refund Scenario
|
Physical condition
|
Ok
|
Proportionate balance amount is
refunded along with Security Deposit.
|
Electronic Readability
|
Ok
|
|
Readability of engraved ID
|
Clear
|
|
Validity
|
OK
|
Card attributes
|
Conditions
|
Refund Scenario
|
Physical condition
|
Ok
|
Proportionate balance amount is
refunded along with Security Deposit.
|
Electronic Readability
|
Unreadable
|
|
Readability of engraved ID
|
Clear
|
|
Validity
|
Ok
|
Card attributes
|
Conditions
|
Refund Scenario
|
Physical condition
|
Ok
|
Only Security Deposit is refunded.
|
Electronic Readability
|
Unreadable
|
|
Readability of engraved ID
|
Clear
|
|
Validity
|
Expired
|
Card attributes
|
Conditions
|
Refund Scenario
|
Physical condition
|
Damaged
|
Proportionate balance amount is
refunded without Security Deposit.
|
Electronic Readability
|
Ok
|
|
Readability of engraved ID
|
Clear
|
|
Validity
|
Ok
|
*Central Control decides
the passengers eligible for getting refund keeping in view the duration
of disruption, affected station etc.
Card attributes
|
Conditions
|
Refund Scenario
|
Physical condition
|
Damaged
|
No refund.
|
Electronic Readability
|
Ok
|
|
Readability of engraved ID
|
Clear
|
|
Validity
|
Expired
|
5.7
No refund is permissible in case engraved ID on the card is NOT
clearly readable.
5.8
There is no provision of refund of balance amount in tourist smart cards but SD
is claimed on presentation of card after completion of validity. However Metro
Railway administration reserves the right to consider few exceptional cases of
refund of tourist smart card.
5.9
Smart card of any type is not permitted any refund in case of unusual
incidents.
6. Smart
Card for MLAs against Rail Travel Coupons (RTC)
6.1
Rail Travel Coupons (RTC) is a numbered booklet containing coupons of various
denominations in serial order issued to the MLAs / Ex.MLAs of West Bengal
Government. Such booklets are to be used only by MLAs / Ex.MLAs whose name is
specified on the coupon booklet. The booklet is valid for a period of 3 years
from the date of its issue. These coupons are not transferable. If the
concerned MLA does not undertake the journey himself / herself against the
coupons issued to him / her, the CSC / CST for companion is not issued against
coupons. Coupons are presented for the face value of the CSC / CST at the
booking counter for purchase. If the coupons available in the booklet are not
sufficient for journey, MLA / Ex.MLA is required to pay the balance amount in
cash at full tariff rate. However, if coupons from two different booklets are
presented in favour of the same MLA / Ex.MLA for issue of ticket, the same is
accepted. If members are found travelling with coupons, and not valid tickets,
they are considered travelling without ticket and the penalty is imposed as per
rule. There is no refund on unused coupons. Any refund on token / card
purchased through RTC is done as per the rules applicable for other similar
tickets but the refund is made only to the State Government and not to the
individual members.
Persons authorized to use RTC
|
Single journey CST
|
CSC
|
Recharge of CSC
|
Special Conditions
|
MLAs of West Bengal Assembly
|
Permitted maximum two.
(MLA+ One Companion)
|
Permitted
|
Permitted
|
Refunds allowed as per rule 6.1
|
Ex-MLAs of West Bengal Assembly
|
Permitted, maximum two.
(Ex.MLA+ One Companion)
|
Not permitted
|
Not permitted
|
No refund allowed.
|
7. Break
Journey
No break journey is allowed in Metro Railway, Kolkata.
8.
Children below the age of 5 years are allowed free travel in Metro services.
Source:Kolkata Metro
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