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Showing posts with label TDR. Show all posts
Showing posts with label TDR. Show all posts

Sunday, 22 March 2020

09:01

Covid-19:Indian Railway Relaxes Refund Rules For PRS Tickets

Covid-19:Indian Railway Relaxes Refund Rules For PRS Tickets
21-03-2020
Chennai
RELAXATION IN REFUND RULES TO AVOID CROWDING
Govt. Advisory in wake of Covid -19 to avoid crowding and practice social distancing. Indian Railways relaxes Refund Rules for PRS counter generated tickets. 
All rules for e-ticket remain the same as passenger does not need to come to Station for refund of ticket.
This relaxation for PRS Counter Generated tickets is for journey period from 21st March - 15 April 2020. 
1) CASE 1- Train cancelled by Railways for journey period 21 March - 15 April 2020. 
• Refund across counter can be taken o­n submission of Ticket upto 45 days from date of journey. (Instead of extant rule of 3 hours/72 hours)
CASE 2: Train NOT cancelled. Passenger does NOT want to perform journey. 
• TDR ( Ticket Deposit Receipt) can be filed within 30 days from date of journey at the station. (Instead of extant rule of 3 days)
• TDR can be submitted to CCO/ CCM Claims office for getting the refund within 60 days of filing of TDR subject to verification from Train chart. (Instead of extant rule of 10 days)
• for passengers who want cancel ticket through 139 can get refund across the counter within 30 days from date of journey. (Instead of extant rule of upto scheduled departure of the train.)
PASSENGERS ARE ADVISED TO AVAIL THE FACILITY AND AVOID COMING TO RAILWAY STATION DURING THE SPREAD OF VIRUS.

 Source:Southern Railway
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Friday, 14 September 2018

07:52

Kerala Floods:TDR filing permitted upto 20.09.2018

Kerala Floods:TDR filing permitted upto 20.09.2018
441/2018-19
13-09-2018
CHENNAI

TDR period extended to assist passengers affected during Kerala floods
Due to torrential rains and floods in Kerala and Kanniyakumari District of Tamilnadu, several trains originating/arriving/passing through flood/landslide affected areas had to be cancelled by the Railways from 15.08.18 o­nwards. It is seen that many passengers who had to move out from home to safer places due to the floods have been able to go back to their homes o­nly after many days and still many passengers are not able to retrieve the details of their tickets for getting Ticket Deposit Receipts (TDRs) from stations after surrendering the tickets or for filing TDRs o­nline for E-tickets booked through the IRCTC website. Railways have therefore decided as a very special case to permit issue of TDRs at any station up to 20.09.2018 (as against the normal rule of up to three days from the booked date of journey). The public can apply to the Railways for refund  after obtaining TDR from stations as above. Similarly, passengers who have booked E-tickets are also permitted, as a special case, to submit claims for refunds addressed to The Chief Claims Officer, Southern Railway, Moore Market Complex, Chennai- 600 003 up to 20.09.2018. All members of the public may take note of this special facility extended by the Southern Railway for Kerala customers.


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Thursday, 5 January 2017

07:20

SPECIAL CELL FOR REFUND

SPECIAL CELL FOR REFUND

628/2016-17
04-01-2017
CHENNAI

SPECIAL CELL FOR REFUND


Due to recent demonetization effective from 08.11.2016, and in order to tide over the shortage of cash at the counters, Ticket Deposit Receipts (TDRs) are issued in lieu of cash refund for passengers seeking refund against the cancelled counter tickets.  As per the Board’s directive, such refunds are to be made to the concerned passenger’s Bank account electronically o­nly through ECS payment.
On Southern Railway, till date we have received about 3,500 refund claims o­n counter tickets against which TDRs have been issued at the stations.  In order to ensure speedy disposal of cases, a special cell has been formed at the Office of the Chief Claims Officer, Southern Railway, Moore Market Complex (V Floor), Chennai-600 003,to work from Monday to Saturday and  80% refund cases have been processed and arrangements have been made to make payment to the concerned passengers’ bank account electronically.  The remaining refund cases are kept pending for want of details from the passengers such as, Original Passenger’s Foil of Ticket Deposit Receipt (TDR), Bank Account details and PAN Card details.  Passengers have been contacted over Phone/SMS to submit the required details at the earliest.  As and when the same are received, the pending refund cases will be finalized immediately.  
For any other details/queries, passengers are requested to contact the following phone numbers viz., 044-25354897 & 044-25354746, Mobile No. 9003160955 and e-mail id: www.cco@sr.railnet.gov.in & www.dyccmclaims@sr.railnet.gov.in

 Source:Southern Railway

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Tuesday, 14 July 2015

07:20

AUTOMATIC REFUND OF CONFIRMED / RAC E – TICKETS ON CANCELLATION OF TRAINS

2015/07
13-07-2015
Mumbai

AUTOMATIC REFUND OF CONFIRMED / RAC E – TICKETS ON CANCELLATION OF TRAINS.

With a view to reduce the hassles involved in refund of confirmed/ RAC e tickets o­n account of cancellation of trains, Railways have introduced the concept of automatic refund of confirmed/RAC e-tickets on cancellation of trains similar to in case of waitlisted e-tickets. Therefore, the passenger shall not be required for cancellation/ filling of TDR for refund of e-ticket, in case of cancellation of trains.

However, PRS counter ticket shall continue to be refunded across the reservation counter as per the existing provisions.
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Sunday, 5 April 2015

21:00

Missed your train and what happen to the reserved ticket?

TDR (Ticket Deposit Receipt) Policy

 
If you missed your train then it is possible to cancel a train reservation after chart preparation. You need to file a TDR (Ticket Deposit Receipt) for the same.

Valid Reasons for TDR

A passenger can file a TDR if he was not able to perform the journey due to


any of the following reasons.

·         Train cancelled
·         Train late more than three hours and passenger not travelled
·         Difference of fare in case proper coach not attached
·         AC failure
·         Travelled without proper ID proof
·         Wrongly charged by TTE
·         Party partially travelled (journey terminated short of destination)
·         Passenger not travelled
·         Train diverted and train not touching boarding station
·         Train diverted and train not touching destination station
·         Passenger not travelled as reservation provided in lower class
·         Passenger not travelled due to ticket in RAC after chart preparation
·         Train terminated short of destination
·         Party partially confirmed/waitlisted and waitlisted passengers did not travel
·         Party partially confirmed/waitlisted and all passengers did not travel
·    Party could not cancel because chart prepared at originating or previous remote   location
·         Train missed as connecting train was late
·         Change in reservation status from confirmed to waitlisted/part
 wait listed/RAC after chart preparation
·         After charting no room provided
·         Difference of fare as passenger travelled in lower class
TDR Policy
IRCTC will process the refund claim with the Railway Administration andrefund granted by the      Railway shall be credited to your account. Refund claimsunder below clause may require at least 90 days or more for processing.

·         The TDR refund will be processed as per extant railway rules
·         TDR should be filed within 30 days of departure of train
·         The refund process will take at-least 90 days and more
·         e-Ticket refund request (after chart preparation) can be filed online
·         In case of i-ticket, online refund request is not allowed

Refund Rule

In case train is cancelled by the Indian Railways due to accidents, breaches or floods, bandh or rail roko agitation etc., full refund of the fare of entire booked journey will be granted. Online cancellation can be done up to 72 hours. In case of train running late by more than three hours and the passenger not performing journey on this account, full refund is permitted subject to the condition that the ticket is surrendered/TDR obtained in case of i-ticket. If it is an e-ticket, the passenger should file online or email IRCTC within the prescribed time limits. In case of any problem in e-ticket TDR filing, please email etickets@irctc.co.in.


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