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Showing posts with label Missed Train. Show all posts
Showing posts with label Missed Train. Show all posts

Saturday, 25 March 2017

08:09

Railway Administration to pay airfare for travel of a Malayali Family -Anand District Consumer Dispute Forum

Railway Administration to pay airfare for travel of a Malayali Family -Anand District Consumer Dispute Forum

Faulty signage grounds Malayali family at Gujarat station, railway told to pay airfare

AHMEDABAD: A consumer court has directed the Western Railway (WR) to pay airfare for travel of a Malayali family of four from Ahmedabad to Kerala after they missed the train due to railway administration's fault.
The family of Anand-based E S Krishnankutty Nair missed the train to Kerala in 2014 due to a wrong message on the electronic display board about the location of their coach to be boarded at Anand railway station.
The Nair family was headed to Kerala to attend a wedding at Chengnnur. Since they missed the train due to the railway administration's fault and were forced to fly instead, the consumer court directed WR to reimburse the airfare of Rs 32,628. Court also asked WR to pay Rs 1,000 taxi fare from Anand to Ahmedabad airport along with Rs 10,000 compensation towards harassment and litigation cost.
The Nair family had reserved four berths in AC two-tier coach in Veraval-Trivandrum Express on May 29, 2014. The family got confused after a display board showed that the coach would be at 'extreme rear side' of the train. But when the train arrived, the coach was way ahead in the front. This incorrect information led to a mad scramble to board the train by crossing 12 coaches in a short span of two minutes -- the official halt time at Anand railway station. While men managed to board the train, the elderly women could not make it.
Once inside the train, Nair pulled alarm chain for women to get on the train but was immediately dragged down by the Railway Protection Force and put in lockup. Cops refused to accept their explanation and the family missed the train. Finally, after the ordeal was over at the station, they were forced to shell out a hefty amount to reach Kerala by air.
Nair was later arrested in the chain pulling case. A court acquitted him in the case with observation that the chain pulling was justified and the problem for the Nair family arose because of fault on part of railway administration.
Nair moved the Anand District Consumer Dispute Redressal Forum, which also concluded that the wrong message on display board was railway's fault and a senior citizen cannot drag luggage through 12 coaches in just two minutes. It also held the RPF responsible for damaging passenger's reputation by dragging him down the coach.

 Source:TOI




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Sunday, 1 May 2016

08:40

GIRL CHILD RESCUED BY RPF PERSONNEL


GIRL CHILD RESCUED BY RPF PERSONNEL 

Kolkata, 29th April, 2016:

Bokaro Steel City Railway Station RPF Post rescued a girl, aged about 15 years, who was missing from Train No.18103 Jalianwalabagh Express from 00:50 hours on 28/4/2016 during journey from Tatanagar to Buxar from Sleeper Class Coach No.S-8.
Information was given by her uncle to the Sub Inspector on duty at RPF Post through GRP escort available on the said train that the girl was missing after the train left Bokaro Steel City Station. Then and then RPF personnel of Bokaro Steel City Railway Station started search operation. 
On the basis of CCTV footage the girl was traced from the station premises. The RPF personnel accommodated the girl safely under lady RPF personnel and after proper verification, the girl was handed over to her family.

 Source:South Eastern Railway







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Tuesday, 26 April 2016

19:44

Want to know running status of Mumbai local trains? Just give a missed call

Want to know running status of Mumbai local trains? Just give a missed call 

Commuters would not need to have an internet connection and the service is totally free of cost
In a bid to reduce commuter woes by keeping its suburban passengers informed about delays and disruptions, the Western Railway has launched a unique service through which commuters would be able to know the running status of local trains by simply giving a missed call.
The commuter needs to dial the toll free number 1800 212 4502 and the call will get disconnected automatically after two rings. An SMS will then be sent informing the running status of the suburban trains.
This service was launched on Monday and the initial feedback from the commuters was very exciting, said Ravindra Bhakar, chief PRO of WR adding that Western Railway has hired a private agency to facilitate this service.
Outlining the importance of the service, Bhakar said, “This service will be a convenience to the commuters as they will be aware of the running status of local trains and will be useful, in particular, during unusual occurrences or disruptions.”
“The information regarding running of services shall be communicated to the firm by the Railways at a stipulated schedule time, which in turn will be conveyed to the passengers accordingly,” Bhakar said adding that the best part of this service is that the system can be used by any kind of mobile phones be it smartphone or high end mobile or basic mobile phone. Commuters would not need to have an internet connection and the service is totally free of cost. They can also alternately register themselves with www.mobitip.info for daily periodic updates at scheduled times. Passengers’ representatives and commuters have, however, hailed this initiative with a cautionary note. Kailash Verma, member of WR’s Zonal Railway Users Consultative Committee (ZRUCC), said, “This is good that railway is launching such tech-savvy initiatives, but the most important thing is that it should stick with such initiatives because in recent past many other message based services were launched, but were scrapped over a period of time.” Another member of WR’s Divisional Railway Users Consultative Committee (DRUCC), Rajiv Singal also maintained the same and said, “Use of technology to empower the commuters is always welcoming, but it must keep its servicing intact so that its importance does not fade away.” 


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Sunday, 5 April 2015

21:00

Missed your train and what happen to the reserved ticket?

TDR (Ticket Deposit Receipt) Policy

 
If you missed your train then it is possible to cancel a train reservation after chart preparation. You need to file a TDR (Ticket Deposit Receipt) for the same.

Valid Reasons for TDR

A passenger can file a TDR if he was not able to perform the journey due to


any of the following reasons.

·         Train cancelled
·         Train late more than three hours and passenger not travelled
·         Difference of fare in case proper coach not attached
·         AC failure
·         Travelled without proper ID proof
·         Wrongly charged by TTE
·         Party partially travelled (journey terminated short of destination)
·         Passenger not travelled
·         Train diverted and train not touching boarding station
·         Train diverted and train not touching destination station
·         Passenger not travelled as reservation provided in lower class
·         Passenger not travelled due to ticket in RAC after chart preparation
·         Train terminated short of destination
·         Party partially confirmed/waitlisted and waitlisted passengers did not travel
·         Party partially confirmed/waitlisted and all passengers did not travel
·    Party could not cancel because chart prepared at originating or previous remote   location
·         Train missed as connecting train was late
·         Change in reservation status from confirmed to waitlisted/part
 wait listed/RAC after chart preparation
·         After charting no room provided
·         Difference of fare as passenger travelled in lower class
TDR Policy
IRCTC will process the refund claim with the Railway Administration andrefund granted by the      Railway shall be credited to your account. Refund claimsunder below clause may require at least 90 days or more for processing.

·         The TDR refund will be processed as per extant railway rules
·         TDR should be filed within 30 days of departure of train
·         The refund process will take at-least 90 days and more
·         e-Ticket refund request (after chart preparation) can be filed online
·         In case of i-ticket, online refund request is not allowed

Refund Rule

In case train is cancelled by the Indian Railways due to accidents, breaches or floods, bandh or rail roko agitation etc., full refund of the fare of entire booked journey will be granted. Online cancellation can be done up to 72 hours. In case of train running late by more than three hours and the passenger not performing journey on this account, full refund is permitted subject to the condition that the ticket is surrendered/TDR obtained in case of i-ticket. If it is an e-ticket, the passenger should file online or email IRCTC within the prescribed time limits. In case of any problem in e-ticket TDR filing, please email etickets@irctc.co.in.


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