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Showing posts with label Cancel train ticket. Show all posts
Showing posts with label Cancel train ticket. Show all posts

Wednesday, 3 June 2020

20:38

Cancellation of Tickets Due to Reduction in Train Stoppages

Cancellation of Tickets Due to Reduction in Train Stoppages

No. 115/2020-21
03-06-2020

Cancellation of Tickets ue to Reduction in Train Stoppages
In view of the Covid-19 pandemic, as requested by State Governments, Railways has reduced the number of stoppages for the special trains which have been introduced from 1st June, 2020 in their respective state. Accordingly, some of the stoppages have been deleted in the State of Andhra Pradesh for the trains originating / terminating / passing through the State.
All the tickets booked for the stoppages that have been deleted shall be cancelled and full refund will be granted. The detailed procedures in this regard are:
I.E-Tickets: 
a)All tickets booked for the destinations that have been deleted, shall be automatically cancelled.
b)Further, IRCTC shall refund fare for such cancelled tickets without deduction of cancellation charges.
 II.Counter Reserved Tickets:
The PNR shall be cancelled in the reservation system prior to the preparation of first reservation chart.
b)Full refund of fare shall be granted without deduction of cancellation charges o­n surrendering of original tickets across any reservation counter within 30 days of the date of journey.
c)In case of counter tickets booked through digital transactions, refund of fare shall be credited to the account from which transactions has been made

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Friday, 18 November 2016

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Friday, 20 May 2016

19:11

Booking and Cancellation of Train Tickets-Not Available from 00:20 to 04:00 -IRCTC

Booking and Cancellation of Train Tickets-Not Available from 00:20 to 04:00 -IRCTC

CHENNAI

Booking and cancellation for the trains originating from Chennai Node will not be available from 00:20 hrs of to 04:00 hrs of 22/05/2016 due to maintenance activity. Inconvenience caused is deeply regretted.

KOLKATA

Booking and cancellation for the trains originating from Kolkata Node will not be available from 00:20 hrs of to 04:30 hrs of 22/05/2016 due to maintenance activity. Inconvenience caused is deeply regretted.

Source:IRCTC
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Monday, 2 May 2016

19:04

Cancellation of PRS counter tickets through IRCTC website and 139

Cancellation of PRS counter tickets through IRCTC website and 139 

Railway Minister announces two more passenger friendly services namely

(i) Cancellation of PRS counter tickets through IRCTC website and 139 
(ii) Acceptance of International Debit and Credit Cards for payment for e-ticketing through IRCTC website

Working on the fast track to implement Rail Budget Announcements of 2016-17 ranging from improving passenger amenities to infrastructure development, Minister of Railways Shri Suresh Prabhkar Prabhu in a programme held today i.e. 29.04.2016 at Rail Bhawan inaugurated two very important budget announcements of (i) Cancellation of PRS counter tickets through IRCTC website and 139(IVRS & SMS) and (ii) Acceptance of International Debit and Credit Cards for payment for e-ticketing through IRCTC website.  Shri Manoj Sinha, Minister of State for Railway was specially present to grace the occasion.  Chairman, Railway Board, Shri A.K. Mittal, Member Traffic, Railway Board, Shri Mohd. Jamshed and other Board Members were present on the occasion. 
Speaking on the occasion about these services, Shri Suresh Prabhakar Prabhu, said that the Indian Railways is the second largest commercial organization of the world which has lot of challenges before it becomes of world standard. He said that Railways is a big organization and its some areas need complete revamping and  thus multiple strategies need to adopted and implemented to improve in all spheres. He said that Railways income generation and expenditure needs to be accounted closely so that there can be best use of the public money. He said that Railways principal source of revenue is freight and passenger fares which is 2/3 and 1/3 respectively and thus Railways’ development in all respect depends solely on the improvement of its both these services. He said that the service of Cancellation of PRS counter tickets through IRCTC website & 139 and Acceptance of International Debit and Credit Cards for payment for e-ticketing through IRCTC website is a step towards digital technology which will reduce cash handling. He assured more passenger friendly services in the coming time. 

Speaking on the occasion, Minister of State for Railways Shri Manoj Sinha said that development of Railways is not a single-handed task and thus concerted efforts are necessary which railway personnel are doing day and day out. In a very short span of time of around two months, as many as 8 budget announcements have been fully implemented by the Railway Ministry which has been possible by the mechanised system.  
Salient Features Of the Schemes Launched : -

Acceptance of International Debit and Credit Cards for payment for e-ticketing through IRCTC website

Purpose:

ØAt present, only American Express International Credit Cards are accepted at IRCTC portal through American Express (AMEX) Payment Gateway.  Other International Cards are not accepted for payments as on date.

ØIRCTC will now permit other International Credit/Debit Cards issued outside India also for booking of e-tickets through IRCTC website.  These International Credit/Debit Cards will be used for payment through the payment gateway provided by M/s.Atom Technologies.

Conditions:

Ø4% of transaction value (inclusive taxes as applicable) shall be levied for each transaction through the International Credit/Debit Cards. 
ØThis payment option is available only when ticket is booked at least 2 days in advance of journey date.
ØThis payment option is not available for booking of “Tatkal” or “Premium Tatkal” quota tickets.
ØThis payment option is not available for booking of tickets in “Premium trains”.

Process:

ØSelect the “International Cards powered by Atom” payment option present under ‘Payment Gateway/Credit Card’ category at payment page.
ØInput all the mandatory details for payment at the Gateway page, such as Card Number, Name, Expiry, CVV, Bank Name, mobile number, e-mail and address.
ØAfter submission of all the details, ticket will be booked in case of successful payment response received from the Bank/Payment Gateway.

Benefits:

ØAcceptance of all International Credit/Debit Cards will fulfil the longstanding demand of foreign tourists as they will be able to book e-tickets directly and will no longer depend on other Agencies for this purpose. 
Cancellation of PRS counter tickets through
IRCTC website and through 139 (IVRS and SMS)

Purpose:
To facilitate passengers having confirmed PRS counter tickets to cancel the ticket within the permitted time limit under Refund Rule 2015.  PRS counter tickets can be cancelled through:

(i)  IRCTC website (www.irctc.co.in) or

(ii) 139

The permissible refundable amount shall be collected only at the journey commencing station or nearby satellite PRS locations defined by Zonal Railway within the prescribed time limit.

Facility Available only for Fully confirmed system tickets:

· In normal circumstances only and not in case of late running of trains/cancellation of trains etc.,

·Where the mobile number has been given at the time of booking the ticket.

· Upto 4 hours before the scheduled departure of the train.

Collection of Refund Amount

· Refund of fare amount shall be collected only at the journey commencing station or nearby satellite PRS locations defined by Zonal Railway as under:-

(a) During first two hours of the opening of PRS counters on the next day for the tickets for the trains whose scheduled departure time is (i) between 1801 hours and 0600 hours.

(b) Upto 4 hours after the scheduled departure of the train during the working hours of PRS counters/current counters/special counters where cancellation is permitted round the clock on the  tickets for the trains whose scheduled departure time is (i) between 0601 hours and 1800 hours.

(c) No refund of amount would be given after the above mentioned prescribed time limit.

Benefits:

Apart from cancellation across PRS counter, the passengers having confirmed PRS counter ticket can cancel the same within the prescribed time limit as per Refund Rule 2015 as under:-

(i). Through IRCTC website (www.irctc.co.in) (Steps how to cancel confirmed PRS counter ticket is placed at Annexure-I) or

(ii) Through 139 (Steps how to cancel confirmed PRS counter ticket is placed at Annexure-II)

CANCELLATION THROUGH IRCTC WEBSITE:              (Annexure-I)

* A new page will be given on IRCTC website (www.irctc.co.in) without any login ID for purpose of cancellation of PRS counter tickets.

* Passenger will be asked to enter the PNR number & Train number along with captcha.

* The details entered by passenger shall be validated and an OTP will be sent to the passenger to his mobile number given at the time of booking the ticket. The OTP received on the mobile will be entered by the passenger in the web page and it will be validated by the system.

* After receiving the confirmation OTP number from the passenger, full cancellation of PNR will be done and PNR will be marked as Cancelled but not refunded in the system. Seat/berth will be released and would be made available for booking both at PRS & IRCTC Website. Refund amount due will also be displayed to the passenger on the website.

* An SMS will be sent to the passenger with PNR and fare details - ”Your ticket has been cancelled. PNR, xxxxxx, Amt,xxxxx. Refund of fare amount shall be collected only at the journey commencing station or nearby satellite PRS locations as per the notified time”.

* All the Privilege/Duty pass/PTOs/complimentary pass tickets shall be allowed to be cancelled through website or through 139.

* All types of PNRs including i-tickets (after printing) and system tickets booked across counter/post office/YTSK/Go India terminals/Bank terminals etc.’ will be allowed to be  cancelled on website except the following:

(a). Circular Journey tickets and onwards tickets booked against CJT.

(b). Foreign tourists PNRs against which berth allotment has been done

(c). ATAS generated new PNR

(d). Duplicate ticket.

(e). Cluster ticket and pre-bought ticket. 

CANCELLATION THROUGH 139:                                 (Annexure-II)

Rail Ticket booked through Railway Reservation counter can be cancelled through Railway Enquiry 139.  Service will be available on 139:

(a).  IVR with Agent Assistance
(b). SMS Service

(a). Cancel through 139 using IVR(Agent Assistance)

(i). Customer will call on 139 and select Option ‘6’ from IVR main menu.

(ii). IVR will ask whether it is Counter Ticket or E- Ticket. Press 1 for Counter Ticket or Press 2 for E-Ticket.

(iii). In case customer selects E-Ticket option, IVR will play a message “Currently ticket booked through Railway Reservation Counter only can be cancelled through 139. Press 8 to go back to main menu”

1.Once customer selects Counter Ticket option, call will be transferred to agent for cancellation.

2 Agent will ask the following information from customer to process the cancellation.

a. PNR Number

b.Train Number

3.Agent will retrieve ticket information from the server and confirm it with the customer.

4.After ticket details confirmation, agent will click on “Generate OTP” button to generate the OTP. System will validate the calling number of customer with the number mentioned in ticket details from the system.

5.If mobile number validation fails, agent will advise the customer to call from the same number mentioned at the time of booking the ticket. If number is successfully validated, OTP will be delivered on passenger’s mobile number which he would convey to agent.

6.Agent will enter OTP on CRM and will click “Submit” button to process the cancellation. Ticket will be cancelled and refundable amount will be display on agent screen. Agent will communicate the same refundable amount to customer.

7. Customer has to collect the permissible refundable amount across the PRS counter within the prescribed time limit.

(b) Cancellation through SMS to 139:

(i). User has to send PNR Number & Train Number to 139 in the syntax given below:

CANCEL<PNR Number><Train Number> to 139

Example: CANCEL 2303529769 12420
           
(ii). User will get below response from 139 after mobile number verification:

“Dear User, We have received cancellation request against PNR number 2303529769, OTP against this request is 123456. To confirm ticket cancellation send SMS OTP 123456 to 139.

(iii). User has to send OTP number received back to 139 for second level of confirmation.

OTP <OTP received on Passenger Mobile Number> to 139

Example: OTP 123456

User will get below response from 139:

“Dear User, Your ticket with PNR number 2303529769 has been cancelled, refundable amount is Rs. ----.”

(iv) Passenger has to collect the permissible refundable amount within prescribed time limit across the PRS counter.

Source:PIBNEWS
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Friday, 13 November 2015

23:16

Indian Railways plan to double ticket cancellation charges kicks in

Indian Railways plan to double ticket cancellation charges kicks in 

Cancellation charge for a railway ticket has been doubled while the refund option can now be availed only till four hours before the scheduled departure of a train as new rules came into effect today which railways said was aimed at thwarting touts.

According to the new refund rules, railways has doubled the ticket cancellation charge with the aim of helping genuine passengers get confirmed tickets.

“There will be no refund after the departure of a train and one has to get the refund four hours before the scheduled departure as per the revised refund rules,” said a senior railway ministry official, adding that the revised refund rules are effective from today.

“The rules were revised to discourage touts and ticketing agents who engage in black marketing of tickets,” said the official. While the cancellation fee of a Second-class confirmed ticket 48 hours before the scheduled departure of a train has been increased from Rs 30 to Rs 60, a similar step for a Third-AC ticket will cost Rs 180 as against the earlier Rs 90. 

For wait-listed and reservation-against-cancellation (RAC) tickets, one has to avail the refund up to half-an-hour before the scheduled departure of the train and there will be no refund after that. 

The Second-Sleeper class cancellation charge has been increased from Rs 60 to Rs 120, 
while for Second AC it is now Rs 200 as against the earlier Rs 100, according to the railway notification. 

The official said that the purpose behind amending the Railway Passengers (Cancellation of Ticket and Refund of Fare) Rules, 2015, is to plug the scope of misuse. 

Earlier, between 48 hours and 6 hours before the scheduled departure of the train, cancellation fee was 25 per cent of the ticket.

Now, the charge will be 25 per cent of the ticket for cancellation between 48 hours and 12 hours before the scheduled departure of a train. 

Also, from 6 hours before the scheduled departure of a train and up to 2 hours after the actual departure of the train, cancellation fee was 50 per cent of the ticket. 

However, the revised rules stipulate that between 12 hours and 4 hours before the scheduled departure of the train, cancellation fee will be 50 per cent of the ticket.

Railways has also decided to enable certain unreserved ticket counters to allow refund of reserved ticket.


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Thursday, 29 October 2015

18:11

Tatkal quota seats which is currently 10% of total seats would be revised, to as much as 25% of total seats.

Tatkal quota  seats which is currently 10% of total seats would be revised, to as much as 25% of total seats. 

Tatkal quota may be hiked by 25%, refund rules to change from Nov

BHOPAL: You may not get any refund if you get a confirmed ticket cancelled just four hours before scheduled departure of the train. Also, those who have to make to make bookings at the last moment may have a greater chance of getting a confirmed ticket as quota for tatkal seats may increase. 

These changes are on the cards as they were discussed on the final day of all India railways CCM's conference that concluded here on Wednesday. 

Railway Board additional member (commercial) SC Jethi spoke to TOI on sidelines of the conference and informed about other passenger related initiatives being undertaken by railways. 

"Refund rules would be changed from November 15 whereby you will not get any refund on cancelling a confirmed ticket after 4 hours before scheduled departure of train. Window for cancellation of waitlisted or RAC tickets would be of 30 minutes before the departure of the train. This is being done to plug spurious refunds and check touts," he said. 

Besides, quota of tatkal seats which is currently 10% of total seats would be revised, whereby it may be increased up to as much as 25% of total seats. 

"We have got suggestions from different quarters. While the exact quota for tatkal seats is yet to be determined, there is in-principle agreement that it would be increased," said Jethi adding that revision of tatkal provisions would be done from November 1. 

He also said that soon dynamic pricing would be introduced for Suvidha trains whereby fares would be progressively introduced for every 20% of seats and could be 3 times the base fare for 80-100% of seats. He also indicated that in case feedback was favourable, it could be introduced in other trains as well. 

Another new initiative that would be commissioned from November would be Vikallp or alternative train accommodation system (ATAS) whereby passengers booking waitlisted tickets would be given the option of choosing list of alternative trains and they would be migrated to any one of the chosen options if they do not get a confirmed ticket. This would be applicable in same type of trains (mail, superfast etc) and between same origin and destination stations pair. 

"This is being introduced between New Delhi-Lucknow and New Delhi-Jammu routes on pilot basis from November. Also, all zonal CCMs have been asked to identify which trains with high waitlists can be chosen for this scheme and what are their Vikalps (alternative trains)," said the Railway Board additional member. 

Railways is also mulling to extend monthly season tickets (MSTs) though UTS app in select sections besides Mumbai suburban where there is high concentration of daily passengers. "Stretches like Bhopal-Itarsi see huge number of passengers who buy MSTs. However, geo-fencing has to be done before such facility can be introduced in UTS."

 Source :Times Of India.
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Thursday, 2 July 2015

06:46

Revised railway ticket refund rules from today


Revised railway ticket refund rules from today

New Delhi: The revised rules for refund of cancelled railway tickets, which are aimed at facilitating early confirmation of wait-listed passengers, have come into effect from Wednesday.

On June 25, Railway Ministry has revised its refund rules comprehensively under which passengers will have to present their confirmed tickets at least 48 hours before the journey instead of existing 24 hours to get the maximum refund.

To get a refund with cancellation charges of 25 percent of the fare, passengers will now have to cancel their confirmed tickets within 48 hours and at least six hours before the train's departure against the existing four hours, the ministry said.

The existing window of time for the same amount of fare deduction is between 24 hours to four hours before the train's scheduled departure.

Railway is deducting a minimum per passenger cancellation charge at the flat rate of Rs 120 for AC first class/executive class, Rs 100 for AC-II tier/first class, Rs 90 for AC III-tier, economy and chair car, Rs 60 for sleeper class and Rs 30 for second class.

If the ticket is presented for cancellation within six hours before the train's scheduled departure of the train and upto two hours after its actual departure, the cancellation charge would be 50 percent of the fare subject to a minimum of the charge.

The old rules, which were valid till June 30, allowed the cancellation of the tickets upto 12 hours after the train's departure if the distance was 500 km or more.

According to the new rules, no refund will be granted on the reserved ticket if it is surrendered for cancellation two hours after the train's actual departure.

Under the new rules, the time for filing of refund claims has been reduced from existing 90 days to 10 days of the train's departure in case of unforeseen circumstances like strike or any natural causes like floods.

According to the new rules, even those with waitlisted or RAC tickets would have to cancel their tickets three hours before the train's actual departure to get the refund after deduction of clerkage charge of Rs 30 once the new rules are implemented from July 1.

New rules would not allow any refund two hours after the train's departure. Existing rules permit cancellation till three hours after the train's departure.

Revised rules would reduce last-minute cancellation and give Railway more time to confirm and upgrade tickets of other passengers in the waiting list, railway officials said.


Source : Zee News.
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Friday, 15 May 2015

17:14

CLOSURE OF PRS ENQUIRY FOR FOUR HOURS THIRTY MINUTES DURING NIGHT HOURS OF 17/18.05.2015

15-05-2015
CLOSURE OF PRS ENQUIRY FOR FOUR HOURS THIRTY MINUTES DURING NIGHT HOURS OF 17/18.05.2015


Due to upgradation work of Delhi P.R.S. (Computerized Passenger Reservation System), the PRS Enquiry will remain closed for 4 hours 30 minutes from 11.30 p.m. of 17.05.2015 to 04.00 a.m. o­n 18.05.2015. Therefore, PRS related enquiry of Delhi PRS through IVRS/Touch Screen, Call Centre (Telephone no. 139) and functioning of current reservation bookings through computer will also remain closed during the period. 



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Sunday, 5 April 2015

18:54

How to cancel the Train Ticket

Cancellation Policy
The Railways permit refund on cancellation of untraveled and partially traveled journey tickets, after deduction of cancellation charges. You can claim refund on unreserved, reserved, wait listed and RAC tickets. However you must remember, that your ticket should be surrendered within a prescribed time
Depending on the the scheduled/actual departure time of the train. a percentage of the fare will be deducted as cancellation charge. These are given in detail in the following table.
Nature of Ticket
Time limit for Cancellation of Ticket
Cancellation charge per Passenger
Untravelled Unreserved Tickets
Within 3 hrs after the actual departure of the train
Rs.10/-
Unreserved Tickets valid for the day
Within 3 hrs after the departure of the last train of issue the day for your destination
Rs.10/-
Untravelled Reserved Tickets
More than one day in advance of the scheduled departure of the train (excluding the date of journey)
Rs.50/-   – AC I Class,Executive ClassRs.30/-   – AC 2 Tier &3 Tier class,AC Chair Car,First ClassRs.20/-  – Sleeper ClassRs.10/-   – Second Class
Untravelled Reserved Tickets
One day in advance (excluding the date of journey) and upto 4 hoursbefore the scheduled departure of the train
25%of the Fare Paid
Untravelled Reserved Tickets
Within 4 hours before the scheduled departure of the train and: -
50%of the fare paid*
 
* (subject to the
minimum cancellation charges specified in the shaded section above)
After actual Dep. of train
For a distance of
Upto 3 hours
upto 200 KM
Upto 6 hours
201-500 KM
Upto 12 hours
over 500 KM
Untravelled Waitlisted/RAC Tickets
After actual Dep. of train
For a distance of
Rs.10/-
Upto 3 hours
upto 200 KM
Upto 6 hours
201-500 KM
Upto 12 hours
over 500 KM
Untravelled Reserved Tickets not confirmed for a part of the Journey
Time limit as applicable for Reserved tickets and RAC/WL tickets as mentioned above according to the reservation status of first lap of journey: -a) If first lap of journey is confirmedb) If first lap of journey is in RAC/WL
a) Cancellation charges will depend on time of cancellation and distance as applicable to reserved tickets for entire journey. b) Rs. 10/- will be levied for entire journey.
Partially – usedReserved tickets
Within 24 hrs after the arrival of the train where you terminate your journey*
50% of the fare for the untravelled portion of the journey, after retaining fare for the travelled portion subject to a minimum fare for 100 KMs*
Partially – usedUnreserved tickets
Within 24 hrs after the arrival of the train where you terminate your journey* *Refunds will not be given at the intermediate station where you terminate your journey.  You will need to obtain a Ticket Deposit Receipt and apply for Refunds.
10% of the fare for the untravelled portion of the journey, after retaining fare for the travelled portion, subject to a minimum fare for 100 KMs*
Partially-used Reserved Tickets for Rajdhani/ Shatabdi Trains
–
No refund, since break of journey is not allowed by these trains.
* (Ordinary/Mail/Express)  PLEASE NOTE:* Do not count the day of journey, while calculating the time frame for surrendering tickets prior to and after departure of the train. * Cancellation charges are calculated on the fare, which includes supplementary charge and reservation fee.

For night trains departing between 21.00 hours and 6.00 hours (actual Dep.), refund shall be granted at the station, either within the time limit specified above or within four hours of the opening of the Reservation Offices, whichever is later. * Night refund counters for computerised tickets are available at
select stations. These counters work upto 23.00 hours where passengers can obtain refunds on current day untravelled tickets within the stipulated time. At other computerised Reservation Offices, which close at 20.00 hrs., passengers can obtain refund on current day untravelled tickets at the Station Booking Offices within the stipulated time.


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