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Showing posts with label Dirty to clean. Show all posts
Showing posts with label Dirty to clean. Show all posts

Friday, 27 March 2020

08:48

Sanitisation of Stations and Offices of South Eastern Railway

Sanitisation of Stations and Offices of South Eastern Railway

SANITISATION OF STATIONS & OFFICES OF S E RAILWAY
Kolkata, March 26, 2020:

During the lockdown to prevent spread of COVID-19, South Eastern Railway has started the process to sanitise all railway stations over its jurisdiction o­ne by o­ne o­n war footing basis. All offices of SER are also being sanitised including offices which are open for uninterrupted freight movement to transport and supply essential commodities to different parts of the country. Bare minimum staff are kept o­n duty in control offices, stations and sheds who are specifically needed to make sure that the movement of freight trains carrying essential commodities does not suffer.  Yesterday SER has loaded 93 freight trains which include coal for power generation sectors. Adequate health safety measures have been adopted for the staff called for duties to run freight trains of essential commodities. Staff who are specifically required to run freight trains are counselled to take proper safety precautions.
SER's hospitals are being developed further to combat with any adverse situation, if arises, due to COVID-19. Hand Sanitisers and Mask are made in house by SER at its different establishments to meet the demand of same for the safety of staff attendiing railway establishments during this crucial period. 



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Friday, 23 November 2018

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Sunday, 23 September 2018

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Thursday, 14 July 2016

08:00

Send an SMS to clean train coaches

Send an SMS to clean train coaches

Guwahati: The NF Railway has started an SMS-based coach-cleaning system in mail and express trains originating from Guwahati which don't have on-board housekeeping service.
NF Railway CPRO Pranav Jyoti Sharma said, "The facility is available between 6 am and 10 pm. On receipt of the SMS, the division through which the train is passing would be immediately alerted so that the cleaning requirement can be attended at the next nominated station. Passengers are requested to avail the newly introduced facility," the CPRO said.
Passengers having confirmed journey tickets may ask the cleaning staff to attend their coach by sending an SMS to 58888. Alternatively, they can enter the PNR number at www.cleanmycoach.com. Passengers also have an option of downloading an android mobile app CLEANMYCOACH INDIAN RAILWAYS for sending their requests. The software named OBSERVE (On Board Services) will forward the request to mobile phone of the cleaner present in the particular train directly.

Source:TOI 
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Friday, 11 March 2016

21:14

Salient Features of ‘Clean My Coach Service’

Salient Features of ‘Clean My Coach Service’

'Clean My Coach' is an innovative passenger-centric initiative to ensure quick availability of o­n board services in a train. The OBHS Request Automation System has been developed to facilitate real time o­n Board Housekeeping Service. The system is primarily a direct requesting service for passengers to use via SMS, for o­nboard cleaning service of train. Through this system, the passenger sends SMS CLEAN to 58888. The centralised computer server, acknowledges the request & sends an electronic-generated 4 digit code to the passenger. Simultaneously, the request is also forwarded to the o­n Board Housekeeping Supervisor. The request is attended by o­n-Board Housekeeping staff & the 4 digit code is requested back from the passenger by the service providing personnel. The o­nboard staff   sends back the code to the designated number & the system closes the request. Another Feedback message is also sent to the passenger for electronically sending direct feedback. Thus, the requests of travelling passengers are quickly addressed using a closed-loop, quick-response & at the same time through a cost-effective system. The system can be assessed using any basic mobile phone. The system, apart from ensuring quick service to the travelling customers, also enables close monitoring of the working of on-board cleaning services.

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Monday, 29 February 2016

10:52

Blankets in Trains Washed Once in Two Months, Evoke Scare

Blankets in Trains Washed Once in Two Months, Evoke Scare

BENGALURU: The admission made by Minister of State for Railways Manoj Sinha in the Rajya Sabha on blankets in trains being washed only once every two months has evoked responses of shock among regular train travellers in Bengaluru.

The Bengaluru Railway Division asserts that the blankets are washed once every month in line with the guidelines laid down by the Railway Board. Blankets have a lifespan of just four years and cannot be washed every day, officials say.

Here is a sampler of responses from travellers in a/c compartments who are provided these facilities: “My God, this is very scary. I always carry my own pillow, bed cover and blanket when travelling by Mysore Express to Madurai once every three weeks. I generally use the blanket provided by the Railways as a footrest only. I will stop doing that too,” said Robby Nathaniel, manager in a telecom firm.

Manjari Ghosh says, “Going by the smell that emanates from the blankets, most people know, at the back of their mind, that it is not washed frequently. I guess we put up with it since you cannot always carry your blankets.”

This observant marketing manager states that she suspected they were not frequently washed as linen and pillow covers were generally taken away by the housekeeping staff on board while blankets were replaced at the spot from where they were taken.

However, she admitted that the information rattled her. “I was worried only about the cockroaches frequenting the compartments. I thought the blanket would be washed once every two or three weeks but once every two months is shocking.”

Rajib Chowdhury, a frequent traveller by 3-tier A/C to Kolkata, said he has always had a pleasant experience during his journeys and felt that the linen and blanket provided were always fresh. “This could be ignorance on my part,” he said adding that he will be careful in future. “It is the dirty coaches that bother me more,” Chowdhury added.

‘Blankets Washed Once a Month’

Parimal Shinde, Senior Divisional Mechanical Engineer, Bangalore Division, said, “Blankets are washed once every month, which is line with the guidelines issued by the Railway Board. A woollen blanket actually lasts four years.”

Divisional Railway Manager Sanjiv Agarwal said, “A linen bedsheet is always provided with the blanket. Passengers drape themselves in the bedsheet and place the blanket on top of it.” This ensures they are only in contact with the daily washed sheet, he added.


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Tuesday, 8 September 2015

23:01

Integrated Management of Housekeeping in Indian Railways

Integrated Management of Housekeeping in Indian Railways 

Minister of Railways Shri Suresh Prabhakar Prabhu has always been emphasizing on further improving cleanliness in the Indian Railway system. He included this in the Railway Budget announcements also. To implement the budgetary announcement, Ministry of Railways has formed an exclusive wing for an integrated management of all housekeeping activities of passenger interface of Indian Railways both in trains as well as at Railway Stations. This has been named as Environment & Housekeeping Management Directorate. This was created after incorporating certain administrative and structural changes. 

As a follow-up, Integrated Housekeeping Wing are also being set up in all the 16 zonal railways and roll-out plan for implementation has been made available to zonal railways. In the first phase, the integrated housekeeping will be done in Northern, South-Central and Southern Railways. After its successful implementation, same will be further proliferated to other zonal railway also. This major change will pave way for professional housekeeping service providers to be engaged with the latest appliances/techniques on the massive and sensitive job of housekeeping in the trains as well as major stations of Indian Railways, to achieve better results in the days to come. 

Presently, the housekeeping activities of coaching trains and major Railway stations are being managed by three different Departments of Indian Railways. This has posed limitations in improving the standards of Housekeeping. Also, best skills and expertise available in this profession could not be deployed for meeting the requirements of Housekeeping of trains and major stations, which is a core and sensitive area in Rail Passenger service. The unification of the Management of Housekeeping activities will help in thereby synergizing the efforts as well as inputs for achieving the best results in this regard. 
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Monday, 8 June 2015

08:11

Now, Mobile App to get your railway coach cleaned

Now, Mobile App to get your railway coach cleaned

New Delhi: Soon you would be able to get your railway coach cleaned in a matter of miniutes by lodging a complaint online. In line with Modi government’s ‘Swachh Bharat’ mission, the railways is to launch ‘Clean My Coach’ mobile app for all long-distance trains.

Once operational, a passenger can file an online complaint which will be attended within 15 minutes. After successful testing of the scheme in Central Railways, the transporter plans to extend it to long routes across the country. It will ensure speedy cleaning of coaches or toilets in long-distance trains which have housekeeping facilities on-board.

“Central Railway has developed a good mobile app ‘Clean My Coach’. All zonal railways should adopt and adapt it,” said a senior railway official.

Most of the long distance trains have housekeeping staff on board, but passengers are often not able to trace them in a moving train.

An official said rail travelers can file complaints either on the website or the app which can be downloaded on mobile phones.

According to the system developed by Central Railways, passengers have to just feed in their PNR number on the mobile app to register complaints related to their coach. Soon after a passenger lodges complaint, an SMS with details of the coach and berth number will be forwarded to an attendant on the train instantly. Once the complaint is attended to, the attendant will have to seek an acknowledgement from the complainant.

After the BJP government took charge, railways under Suresh Prabhu has set up a new house-keeping department in the Railway Board which is responsible not only for cleaning of trains but also ‘A’, ‘B’ & ‘C’ class stations.
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Tuesday, 26 May 2015

04:21

Indian Railways to organise a fortnight long programme “Railyatri/Upbhokta Pakhwada” (Passenger and Customer Facilitation Fortnight) from 26.05.2015 to 09.06.2015

Indian Railways to organise a fortnight long programme “Railyatri/Upbhokta Pakhwada” (Passenger and Customer Facilitation Fortnight) from 26.05.2015 to 09.06.2015 

The programme is primarily directed towards Passenger Amenities/Customer Facilitation, Awareness about various achievements of Indian Railways during the preceding year and highlights of Railway Budget 2015-16

Road Shows, Interaction with the Public, Intensive Drives on Passenger related amenities, Coordination with State Government Authorities to be the highlights of the Pakhwada

This programme is first of its kind in the history of Indian Railways

The entire Indian Railways is fully geared up to observe the momentous Pakhwada

Ministry of Railways has decided to organise a fortnight long programme “Railyatri/Upbhokta Pakhwada” (Passenger and Customer Facilitation Fortnight) from 26.05.2015 to 09.06.2015 all over Indian Railways, primarily directed towards Passenger Amenities/Customer Facilitation, Awareness about various achievements of Indian Railways during the preceding year and highlights of Railway Budget 2015-16, etc.  The detailed outlines and guidelines for the proposed fortnight long programme were formulated and finalised at a high level meeting convened by Minister of Railways, Shri Suresh Prabhakar Prabhu.  The meeting was attended by the Minister of State for Railways, Shri Manoj Sinha and Members of the Railway Board. The Railway Minister and Railway Board Members interacted with General Managers of Zonal Railways and Railway Production Units over Video Conferencing also to chalk out the strategy for the Pakhwada.

The Additional Member (AM) (C&IS), Shri Mohd. Jamshed, Railway Board has been nominated as the Programme Co-ordinator for this fortnight long Pakhwada.  The entire machinery of Indian Railways from Railway Board to the divisional railway level has been fully geared up for this momentous activity which is first of its kind in the history of Indian Railways.

The General Manager (GM) of Zonal Railways and Railway Productions Units and the Divisional Railway Managers (DRMs) have set up Organising Committees at their respective headquarters to undertake various programmes as directed. The DRMs have been asked to involve the Station Managers for organising and monitoring various activities on their respective stations.

The events proposed to be undertaken during this fortnight long programme include inauguration/launching of completed projects, signing of MoUs with Railway PSUs for upgrading passenger amenities in certain identified stations, formation of Special Purpose Vehicles (SPVs) with the State Governments for joint development of Infrastructure, Road Shows & Interaction by GMs and DRMs with passengers and other customers by visiting stations and by traveling with public in suburban and other passenger trains, interaction with State Government Authorities, interaction with public seeking their support for Railway’s Cleanliness Campaign and Safety Awareness Campaign at unmanned level crossings, inspection of Railway Stations, drive about courtesy programme for the front line staff, health check-up camps, intensive drive to check catering services, vigilance checks, intensive ticket checking drive, drive against touts etc. 

The recognised unions of Indian Railways have also been involved in a big way in this Pakhwada.

 Source :PIBNEWS.

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Friday, 6 March 2015

07:47

online complaints about cleanliness in coaches

2015/3/1
02-03-2015

CR ADDS SMS FACILITY FOR ON BOARD HOUSEKEEPING SERVICES

Central Railway Press Release

CR ADDS SMS FACILITY FOR ON BOARD HOUSEKEEPING SERVICES

Central Railway has added SMS facility for receiving and attending to the complaints regarding cleaning of passenger coaches in trains having " on Board Housekeeping Services" in addition to to the facility which can be accessed through www.cleanmycoach.com website o­n smart phones or laptop which have internet connectivity..

Passengers will just have to type "Clean<10 digit pnr number> and sms it to 58888 to summon the designated cleaning staff to attend to complaints related to cleanliness in coaches, including toilets.

This facility is a part of an o­nline complaint system developed by Mumbai Division of Central Railway .

At present this facility is available on following trains:11005/11006 Dadar-Puducherry Express11013/11014 Lokmanya Tilak Temrinus-Coimbatore Express11021/11022 Dadar-Tirunelveli Express11027/11028 Mumbai-Chennai Central Mail11041/11042 Mumbai-Chennai Central Express11035/11036 Dadar-Mysore Sharavati Express12051/12052 Dadar-Karmali Janshatabdi Express12133/12134 Mumbai-Mangalore Jn. Express12137/12138 Mumbai-Ferozpur Punjab Mail12141/12142 Mumbai-Rajendranagar Express12163/12164 Dadar-Chennai Egmore Chennai Express12223/12224 Lokmanya Tilak Terminus-Ernakulam Duranto Express

Passengers can log on to , www.cleanmycoach.com and download the  application " Observe" . They have to enter their PNR numbers on their mobile phones to register their complaints on the website. 

The system will forward the passenger's complaint as an sms to the mobile number of the on duty OBHS staff o­n the train who will attend to the complaint and seek the complainant's feedback. An intimation of the passenger's request will also be simultaneously sent to the railway monitoring team.

This new sms facility is more passenger friendly as it can be used by even those people who may not  have an internet connectivity o­n their mobile phone. 
This system will ensure better hygiene in coaches thereby providing a clean and comfortable journey to passengers.

Salient Features Of OBHS(On Board HouseKeeping Services)
  • Cleaning of lavatories in morning and evening
  • Attention to passenger's demand of cleaning at any time
  • Cleaning of passenger compartment twice a day
  • Liquid Soap and toilet Paper Roll in AC coaches

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