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Showing posts with label Clean My Coach. Show all posts
Showing posts with label Clean My Coach. Show all posts

Tuesday, 18 September 2018

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Friday, 11 March 2016

21:14

Salient Features of ‘Clean My Coach Service’

Salient Features of ‘Clean My Coach Service’

'Clean My Coach' is an innovative passenger-centric initiative to ensure quick availability of o­n board services in a train. The OBHS Request Automation System has been developed to facilitate real time o­n Board Housekeeping Service. The system is primarily a direct requesting service for passengers to use via SMS, for o­nboard cleaning service of train. Through this system, the passenger sends SMS CLEAN to 58888. The centralised computer server, acknowledges the request & sends an electronic-generated 4 digit code to the passenger. Simultaneously, the request is also forwarded to the o­n Board Housekeeping Supervisor. The request is attended by o­n-Board Housekeeping staff & the 4 digit code is requested back from the passenger by the service providing personnel. The o­nboard staff   sends back the code to the designated number & the system closes the request. Another Feedback message is also sent to the passenger for electronically sending direct feedback. Thus, the requests of travelling passengers are quickly addressed using a closed-loop, quick-response & at the same time through a cost-effective system. The system can be assessed using any basic mobile phone. The system, apart from ensuring quick service to the travelling customers, also enables close monitoring of the working of on-board cleaning services.

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Sunday, 15 November 2015

19:31

‘Clean my coach’ SMS service in train a hit in Pune Division

‘Clean my coach’ SMS service in train a hit in Pune Division

The response to the service has prompted the Central Railways to expand it to other long-distance trains as well.

An SMS-based coach cleaning service being provided by Pune Division aboard Pune-Jammu Tawi Jhelum Express, has been keeping the onboard housekeeping staff busy. The facility has generated good response from the passengers who, Pune Division officials say, send as many as 60 to 70 such complaints during each journey of the train. The response to the service has prompted the Central Railways to expand it to other long-distance trains as well.

Under the scheme, passengers can request for a housekeeping staffer to come and clean the coach if they find a dirty spot by sending an SMS to 56677. 

The passenger has to type <CLEAN> space <PNR NUMBER> and send the message to 56677. 

Soon after the message is sent, a notification is sent to the on-board housekeeping team which has to reach the coach in specified time and address the complaint. Meanwhile, the complainant receives a code which he has to provide to the housekeeping staffer after he is satisfied with the cleaning. The complaint is considered as closed only when the staffer keys in this code obtained from the complainant. 

Based on the passenger feedback, the money to be paid to the housekeeping firm is decided. If the Passenger Satisfaction Index (PSI) is below 60 per cent (meaning if 60 per cent of complainants provide negative feedback), the firm will not get any of the agreed upon payment. To ensure full payment, the housekeeping firm has to keep a PSI above 85 per cent. Nationally, the scheme has so far been implemented in around 385 trains. 

Presently, this service is being provided in 23 Rajdhani, 21 Shatabdi, 27 Duronto & 314 other identified long-distance Mail/Express trains for frequent cleaning of coach toilets, doorways, aisles and passenger compartments during the run of the trains. Other important trains as identified by Zonal Railways are also planned for provision of OBHS. 

As per Divisional Railway Manager BK Dadabhoy, the service started in Jhelum Express is getting an encouraging response. “We had started the service in Jhelum Express on a pilot basis. As many as 60 to 70 complaints are being generated during every journey. 

Soon, the facility will be expanded to more trains,” said Dadabhoy. Dadabhoy said that apart from this service, Pune Division was also making efforts to make to improve cleanliness. “We have installed 475 bio-toilets in 156 coaches attached to long-distance trains. Slowly, the number will go up. Similarly, we are taking efforts to make the Pune Station into a green station by installing solar panels at the Pune Station,” said Dadabhoy. 

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Thursday, 18 June 2015

20:15

The Group of Mobile App to serve Railway Passengers, customer-friendly

Railway Systems in India has turned into a tech-savvy, customer-friendly, Finally!

The Group of Mobile App to serve Railway Passengers

The Railway system in India is on a major innovations spree. From promising cleaner coaches and toilets to offering some serious dining variety, here’s how the government is making travelling by train cool again.

Clean-My-Coach App:

Fewer cockroaches onboard is always a good thing, we think. Long-distance train travelling is about to get more hygienic with this newly launched app which promises to get train coaches (and soiled toilets) cleaned in under 15 minutes. The app will allow travellers to file complaints online, which will be routed to the on-board housekeeping staff for quick remedying.

RISSTA App:

RISSTA (Railway interactive Security Solution for Travelers Assistance) – An Android mobile application for security of MMTS passengers of twin cities (Secunderabad & Hyderabad) was launched on 4th June, 2015. The utility of this App by MMTS passengers met with many positive results. On 9.6.2015 at 09.01 hrs. help button of RISSTA App was activated by a passenger named Shri Anil, Cell No. 9866123593 travelling in General Coach of Tr.No. 47176 (Lingampally-Falaknuma MMTS) when the train was passing Hi-Tech City Railway Station. Immediately, a message was automatically conveyed to next 3 MMTS stations. At Bharathnagar MMTS Railway station Sri. K.S.Naidu, Home Guard of RPF rushed to the passenger. The passenger made complaint that some persons are staying at doorways obstructing free movement of passengers while boarding / detraining. The persons standing at doorways were cleared at 09.05 hrs and the complainant sent a feedback through RISSTA App that “Escort attended at Bharathnagar”. In yet another incident, on 11.6.2015 at 18.11 hrs. help button of RISSTA App was activated by a passenger by name Shri Arun, Cell No. 9059638854, travelling in General Coach of Tr.No. 47163 (Falaknuma-Lingampally MMTS) while the train was passing Borabonda MMTS Railway station. Immediately, a message was conveyed to next 3 MMTS stations i.e Hi-tech City, Hafizpet and Chandanagar. At Hafizpet Railway station Shri.Ch.Sathya, Home Guard, rushed to the passenger. The passenger made complaint that some persons are standing at doorways obstructing free movement of passengers while boarding/detraining. The persons standing at doorways were cleared at 18.20 hrs. and the complainant sent a feedback via message that “Thanks. Your staff attended the train at Hafizpet”.

Google Maps App:

Google Transit, a feature in Google Maps, helps in planning public transport trips efficiently, and is available through Google Maps app on any Android or iOS device, as well as on the desktop. So, for example if you are traveling from Delhi to Hyderabad to visit your relatives. just open Google Maps on Android or iOS or your desktop PC and type the destination address. Google Transit will intelligently tell you, whether you should take a Metro or a bus to nearest Railway Station. It will also tell you the earliest and best train schedule for traveling to Hyderabad. And, it will let you know which kind of public transport to take after your reach Hyderabad to reach your destination. In short, it will give you full directions from point A to point B, across various transportation means including buses, Metro’s and Railways.

UTS On Mobile App for Android, Windows to buy tickets

Fulfilling yet another commitment of the Railway Budget 2015-16, the Minister of Railways Shri Suresh Prabhakar Prabhu launched Mobile Application for Paperless Unreserved Ticketing through video conferencing on Egmore–Tambaram Suburban Section of Chennai, at a function here today. This is a pilot project covering 15 stations in Southern Railway and will be extended to entire country in phases. Referring his Railway Budget announcement, the Railway Minister said that for the passenger, the Indian Railways is committed to ‘Operation Five Minutes’ – that is, purchase of an unreserved ticket within five minutes and today’s launching of Paperless Unreserved Mobile Ticket is the first step in this area. He said that it will allow the passenger to buy a ticket on the move and allow him or her to board the train with the ticket secured on his or her mobile phone, without any need for printing the ticket. Shri Suresh Prabhu commended all the members of CRIS to develop the Paperless Unreserved Ticketing Mobile Application and hoped for speedy implementation of other IT projects in the pipeline. The railway Minister said that the innovative ideas are always welcome and said that he has set up ‘Kayakalp’ Council which will consider innovative ideas for the betterment of Indian Railways.

Metro Mitra:

Bangalore Metro Rail Corporation Ltd and Centre for Development of Advanced Computing (C-DAC) signed a Memorandum of Understanding (MoU) on 24th April 2015 to jointly work for the development of a comprehensive Mobile Application for Transport information in Bangalore for the use of general public. The Mobile application will provide information about Metro routes, timings, fare and facilities like parking places, retail outlets and other amenities available in Metro stations. The application is also envisaged to include information about bus transport for multimodal trip planning for the urban commuters.

Cash on delivery:

Launched in Feburary this year, the railways introduced their ‘cash on delivery’ service exclusively for online ticketing, aimed at those passengers without access to net-banking facilities, a debit or credit card. Democracy lives, y’all.

Food catering by McDonald’s:

You can leave the theplas at home. In a January 2015 announcement, the gorvernment set new guidelines permitting all express and mail trains (that provide pantry car services) to start catering coronary-inducing ‘ready-to-eat’ meals from McDonald’s and Delhi’s cult favourite Nirula’s as add-on options.

Free WiFi:

Free WiFi will no longer be limited to luxury tourist trains. The Indian Railways, giving priority to express trains such as Rajdhani, Shatabdi and Duronto, is set to provide WiFi facilities to over 400 railway stations (in the initial phase). Kick-starting this initiative was Bangalore Railway Station in October last year, with Ahmedabad following suit in January. Plans are on to extend free WiFi internet facility to at least a dozen long-distance trains and major city stations in the country.

Convert waitlisted train tickets to airline tickets:

Buy a train ticket and fly? The IRCTC has tied-up with budget airline carrier GoAir, offering passengers the option to get their waitlisted train tickets converted to airline tickets. At a competitive fare, of course. Over 100 passengers have used this service since it launched last month. That’s 100 people who were smarter than you…
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Wednesday, 10 June 2015

06:39

WESTERN RAILWAY INTRODUCED 2 MORE PASSENGER FRIENDLY INITIATIVES Covered Blankets & Dustbins in Non-AC Coaches

2015/06
09-06-2015
Mumbai

WESTERN RAILWAY INTRODUCED 2 MORE PASSENGER FRIENDLY INITIATIVES Covered Blankets & Dustbins in Non-AC Coaches

‘Special News Feature’ on the occasion of “National Rail Yatri Upbhokta Pakhwada” from 26th May, 2015 to 9th June, 2015

WESTERN RAILWAY INTRODUCED

2 MORE PASSENGER FRIENDLY INITIATIVES 

Covered Blankets & Dustbins in Non-AC Coaches

In order to make the journey of its passengers more comfortable, Western Railway has introduced 2 more passenger friendly initiatives including covered blankets in I AC coaches of select trains. Similarly, in a new initiative dustbins have been provided in non-AC coaches i.e. General and Sleeper class. These moves will further help in providing clean and comfortable journey to the passengers.

·Covers for blankets in Rajdhani trains                                                

Rajdhani Group of Trains i.e. Rajdhani Express, August Kranti Rajdhani Express and Swarn Jayanti Rajdhani Express have been provided with covers for blankets for First AC passengers. Golden Temple Mail and Paschim Express have also been covered. This facility is now being extended to passengers of First AC coaches of other trains. It is planned to cover more trains at the earliest.

·Dustbins in non – AC coaches

Another noteworthy initiative by Western Railway for ‘Swachh Bharat Mission’ is the provision of dustbins in Non - AC coaches i.e. Sleeper class and General class coaches. So far 15 General/Sleeper coaches have been provided with dustbins. It is proposed to provide more and more Non-AC coaches with dust bins.

Besides these initiatives, Western Railway has introduced on Board House Keeping Services in 23 trains while the coaches of enroute trains are cleaned at Ahmedabad and Ratlam stations.
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Monday, 8 June 2015

08:11

Now, Mobile App to get your railway coach cleaned

Now, Mobile App to get your railway coach cleaned

New Delhi: Soon you would be able to get your railway coach cleaned in a matter of miniutes by lodging a complaint online. In line with Modi government’s ‘Swachh Bharat’ mission, the railways is to launch ‘Clean My Coach’ mobile app for all long-distance trains.

Once operational, a passenger can file an online complaint which will be attended within 15 minutes. After successful testing of the scheme in Central Railways, the transporter plans to extend it to long routes across the country. It will ensure speedy cleaning of coaches or toilets in long-distance trains which have housekeeping facilities on-board.

“Central Railway has developed a good mobile app ‘Clean My Coach’. All zonal railways should adopt and adapt it,” said a senior railway official.

Most of the long distance trains have housekeeping staff on board, but passengers are often not able to trace them in a moving train.

An official said rail travelers can file complaints either on the website or the app which can be downloaded on mobile phones.

According to the system developed by Central Railways, passengers have to just feed in their PNR number on the mobile app to register complaints related to their coach. Soon after a passenger lodges complaint, an SMS with details of the coach and berth number will be forwarded to an attendant on the train instantly. Once the complaint is attended to, the attendant will have to seek an acknowledgement from the complainant.

After the BJP government took charge, railways under Suresh Prabhu has set up a new house-keeping department in the Railway Board which is responsible not only for cleaning of trains but also ‘A’, ‘B’ & ‘C’ class stations.
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