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Showing posts with label wheel chair booking. Show all posts
Showing posts with label wheel chair booking. Show all posts

Monday, 2 January 2017

07:39

Pickup & Drop facility with porter can be availed

Pickup & Drop facility with porter can be availed 

What is Pickup & Drop Service.?
Ans.
Pickup & Drop Service would facilitate Rail passengers at major Railway Stations in hiring taxi, porter and coaches.
Where is Pickup & Drop Service available.?
Ans.
Click here to check List of Stations currently available for Pickup & Drop Service.
What are the rules for Cancellation of Pickup & Drop Service.?
Ans.
Cancellation rules of Pickup & Drop Service will be applicable as mentioned in Electronic Reservation Slip or can be checked in terms & conditions at the time of booking.
 Who can book/avail Pickup & Drop Service.?
Ans.
The Booking is open to all.
Are debit/credit cards accepted for booking of Pickup & Drop Service. ?
Ans.
All visa/master/debit/credit cards are accepted for booking of Pickup & Drop Service.
How is service tax be charged?
Ans
The service tax will be charged as per Govt. of India rules.
What are the other facilities available with Pickup & Drop Service.?
Ans
Wheel Chairs and stretcher services etc are available at actual Railway rate depending on availability from Railways.

Source:IRCTC



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Saturday, 15 October 2016

21:23

ALL WOMEN PASSENGER FACILITATION CENTRE AT CHENNAI EGMORE

ALL WOMEN PASSENGER FACILITATION CENTRE AT CHENNAI EGMORE

412/2016-17
14-10-2016
CHENNAI

ALL WOMEN PASSENGER FACILITATION CENTRE AT CHENNAI EGMORE

An All women Passenger Facilitation Centre has started functioning at Chennai Egmore o­n and from 13th October 2016 to assist passengers. This centre is manned by women personnel drawn from Commercial Department and RPF (Railway Protection Force). The working of the centre is under the control of the Station Manager, Chennai Egmore and under overall control of the Chief Commercial Manager/Passenger Marketing who is the guardian HOD for this facility.

The All Women Passenger Facilitation Centre will provide assistance to WOMEN PASSENGERS in :-

Guidance in accessing Medical Help, Retiring Room and Rest Room Facility
Will assist women passengers in getting prepaid Auto/Taxi services

Monitor prepaid autos and taxis which are already registered with the prepaid auto booth and which are taken by the women during night hours

Facilitate in registering complaints relating to Railways

Facilitate in filing complaints with the Govt Railway Police

Assist in getting Wheel Chairs and Luggage porters

Help with enquiries relating to Train/Platform/PNR and other Railway related enquiries

Apart from this, the All Women Passenger Facilitation Centre will house a Baby Feeding Centre where women passengers can, with privacy, feed their infants in the comfort of an exclusive room within the centre.

The centre is functioning at Platform no.4 of Chennai Egmore railway station.

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Tuesday, 3 November 2015

21:36

Disabled forced to ‘pay’ for wheelchairs at Chennai; Doctor with disability harassed at Mumbai

Disabled forced to ‘pay’ for wheelchairs at Chennai; Doctor with disability harassed at Mumbai

Chennai: The iconic Chennai Central railway station is anything but friendly towards senior citizens and the differently abled. Not only are they provided with dirty wheelchairs they are even forced to pay for a facility that is supposed to be free, they complain.

A week ago, when a passenger nearly fainted at the station, a porter appeared with a wheelchair and offered to ferry the patient to the emergency medical centre – for an exorbitant fee. When questioned, he walked away nonchalantly leaving the patient to fend for himself.
Disabled rights activist T M N Deepak says, “It is the responsibility of the railway ministry to provide us with well-functioning wheelchairs but we only get broken ones.” Others say they can find a wheelchair only at the passenger care centre near the station manager’s office. The lack of proper signage to guide the disabled is another problem they say, adding that it is against the UN declaration on persons with disabilities.

A railway employee at the passenger care centre said, “Wheel chairs are provided to the disabled for free but if they require assistance with the wheelchair they are charged accordingly.” But the Railways has not displayed these charges.

Meenakshi of Equals, a centre for promotion of social justice, said, “Even if we get assistance from the railway staff or porters, they charge us with exorbitant rates which are higher than our train tickets.” Most disabled passengers cannot afford these charges and are forced to push the wheelchairs themselves, she said. “Whenever I travel I carry my wheelchair,” she said.

Nasarath of Tiruvallur said he travelled to many places in Andhra Pradesh and Karnataka but I face problems with wheelchairs only in Chennai. “We are not allowed to take the wheelchairs even to the nearby bus stop.”

“We would like to travel on our own and not depend on somebody for assistance. Railways officials can initiate a public-private partnership for provision and maintenance of wheelchairs in railway stations,” said Deepak.  There have been instances when passengers have been taken on baggage trolleys from a train to the entrance for want of wheelchairs.

A senior railway official said battery-operated cars and wheelchairs were provided free. “We offer wheelchairs at passenger care centre for those in a medical emergency. People are also available assistance. An ambulance is stationed to move passengers to hospital,” he added.

Insensitive Railwaymen forces senior Government Doctor with 70% disability, to climb multiple platform FOBs with wrong information
In another incident, a senior government doctor with 70 per cent orthopaedic disability was allegedly harassed and put to inconvenience at the New Delhi railway station early this week. The physician complained that his journey turned into a nightmare because of the highly insensitive behaviour of railway officials there.

“On October 27, I reached the New Delhi railway station to catch my train Kashi Vishwanath from New Delhi to Bareilly,’’ said Dr. Satendra Singh. “From platform 1, I had to reach platform 8; so I asked for a battery-operated car stating I am a disabled person. The man at the counter told me that the service had stopped.

Wheelchair facility was a paid service. Besides, the lift available was not connected to the platform that I wanted to go to,” said Dr. Singh.

Later, a railway official on duty explained that there is a payment issue of the battery car operators. Hence this facility has stopped for the past one-and-a-half months.

“I made a written complaint (number 34) and got a receipt. With great difficulty, I climbed steps and reached platform 8, where I saw a battery-operated car ferrying passengers to platform 10. I clicked a few photographs. This means both the railways officials deliberately gave me false information despite seeing me in crutches. Their signed letter is the testimony,” said Dr. Singh.

He was also misinformed about the platform on which his train had come in. “I managed to catch my train just in time from another platform,” he said.

Meanwhile, responding to Dr. Singh’s official complaint, Anant Swarup, executive director (Public Grievances), Ministry of Railways, said, “A complaint has been received from our valued passenger regarding harassment and misbehaviour by railway staff. Please enquire into the matter immediately and send a report at the earliest.”
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Saturday, 15 August 2015

08:12

Passengers can now book wheelchairsonline as Indian Railway Catering and Tourism Corporation (IRCTC) has launched the service for free at New Delhi station.

Passengers can now book wheelchairsonline as Indian Railway Catering and Tourism Corporation (IRCTC) has launched the service for free at New Delhi station.

The wheelchair facility is for the benefit of old, sick and differently-abled people, who can pre-book wheelchairs while booking their tickets online, IRCTC Chairman and Managing Director AK Manocha said.

“We have started the service on a pilot basis at the New Delhi station which can be replicated at other stations also,” he added.

At present, there are nine wheelchairs available for booking as part of e-wheelchair service. Such a wheelchair can be hired for a maximum time of one hour. Those availing the facility need to deposit their I-cards such as voter ID card, Aadhaar card or PAN among others with a deposit fee of Rs 500, which will be returned after the wheelchair is given back.

The facility will also be dispensed from IRCTC’s Tourism Facilitation Centre located at platform no.16 of New Delhi station.

There is no age limit for booking of wheelchairs. Any passenger having confirmed reservation ticket can book the wheelchair on IRCTC website.
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