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Showing posts with label ticket refunds for late. Show all posts
Showing posts with label ticket refunds for late. Show all posts

Monday, 3 July 2017

Sunday, 13 December 2015

07:40

List Of Zonal Offices For Railways Claims and Refunds.


List Of Zonal Offices For Railways Claims and Refunds.

Central Railway (CR)
Address :
N.A Bldg, 5th floor, CST, Mumbai
Phone:
022-22620427
Fax:
022-22633075/22624497
E-mail:
ccocstm@claims.indianrail.gov.in
Western Railway (WR)
Address :
Hqrs office, Churchgate, Mumbai-20
Phone:
022-22082808
Fax:
022-22082808
E-mail:
ccoccg@claims.indianrail.gov.in
Northern Railway (NR)
Address :
Claims Br, NDCR Bldg, State Entry Road, N Delhi-1
Phone:
011-23742444, 23742737
Fax:
011-23742444
E-mail:
cco_ndcr@claims.indianrail.gov.in
North Eastern Railway (NER)
Address :
Rly colony, Gorakhpur-273012 (U.P)
Phone:
0551-2200845
Fax:
0551-2200845
E-mail:
cco_gkp@claims.indianrail.gov.in
Northeast Frontier Railway (NFR)
Address :
Maligoan, Guwahati-11 (Assam)
Phone:
0361-2570490
Fax:
0361-2570490
E-mail:
cco_mlg@claims.indianrail.gov.in
South Central Railway (SCR)
Address :
Rail Nilayam (1st floor), Secundrabad-71
Phone:
040-27832214
Fax:
040-27832214
E-mail:
ccosc@claims.indianrail.gov.in
South Eastern Railway (SER)
Address :
14 Strand Road, Kolkata-1
Phone:
033-22489568
Fax:
033-22489568/ 22209234
E-mail:
cco_nkb@claims.indianrail.gov.in
Southern Railway (SR)
Address :
5th floor, M.M Complex Chennai-3
Phone:
044-25354897
Fax:
044-25354897/ 25354746
E-mail:
cco_mas@claims.indianrail.gov.in
Eastern Railway (ER)
Address :
3 KG Street, Kolkata-1
Phone:
033-22484914
Fax:
033-22489086
E-mail:
cco_okb@claims.indianrail.gov.in
East Central Railway (ECR)
Address :
Kulharia complex, (5th floor), Ashok Rajpath, Patna-4
Phone:
0612-2301327(CCM)
Fax:
0612-2301489, 06224-2680305
E-mail:
cco_hjp@claims.indianrail.gov.in
East Coast Railway (ECoR)
Address :
Chief Comml. Manager (Claims & Refund),
East Coast Railway
1st Floor, North Block ECoR Sadan, Chandrasekharpur, Bhubaneshwar-751017 (Orissa)
Phone:
0674-2303232
Fax:
0674-2303232
E-mail:
cco_bbs@claims.indianrail.gov.in
South Western Railway (SWR)
Address :
18, MILLERS ROAD, NEXT TO RRB OFFICE, Bangalore CanttBangalore
Phone:
080-22877229
Fax:
(080)22203269
E-mail:
cco_sbc@claims.indianrail.gov.in
West Central Railway (WCR)
Address :
HQR's Office, Annexe Building, Indra market, Jabalpur (M.P.)
Phone:
0761-2677082 (CCM), 2677060, 2622716
Fax:
0761-2677072, 2676849
E-mail:
cco_jbp@claims.indianrail.gov.in
South East Central Railway (SECR)
Address :
Zone office, Bilaspur (Chattisgarh)
Phone:
07752-2514377
Fax:
07752-2514377 / 2518040
E-mail:
cco_bspa@claims.indianrail.gov.in
North Central Railway (NCR)
Address :
E-Block, Commercial Building, Subedarganj, Allahabad (U.P.)
Phone:
0532-2561007 (CCM)
Fax:
0532-2561008 / 2560524
E-mail:
cco_ald@claims.indianrail.gov.in
North Western Railway (NWR)
Address :
HEADQUARTERS OFFICE, NEAR JAWAHAR CIRCLE, JAGATPURA, Jaipur 302017 (Rajasthan)
Phone:
0141-2374893 (CCM)
Fax:
0141-2374893 / 2204298
E-mail:
cco_jp@claims.indianrail.gov.in
Subs. Claim Office (NR)
Address :
Station Bldg, Varanasi(U.P.)
Phone:
2501356
Fax:
223542
E-mail:
cco_bsb@claims.indianrail.gov.in


Saturday, 2 May 2015

19:35

Now, Indian Railways officials who ‘fudge’ train status data to pay ticket refunds

Now, Indian Railways officials who ‘fudge’ train status data to pay ticket refunds

In a new policy directive issued to zonal railways, officials found fudging data on train punctuality will now pay from their salaries if Indian Railways has to give refunds to passengers thanks to trains being late by over three hours.

The Indian Railway Ministry seeks to weed out the menace of “wrong reporting” of punctuality data in an attempt to paint a rosy picture of train performance in the system. The move will come into effect from June 1, sources confirmed. An order to this effect was issued this week.

As per rules, if a train reaches a station late by over three hours, or its departure is delayed by over three hours, passengers can claim a full refund without traveling. Policymakers decided that simply fudging punctuality data to show that a train is running on time does not insulate the transporter from refunds.

Officials in the traffic control offices, who physically log the running of trains and update the National Train Enquiry System (NTES) — the time-keeper for punctuality in real time; accessible to the public – have been found to be doctoring data.

Now, the Ministry order says that if a passenger gets refunds based on the NTES timings, and upon investigations it is found the data was incorrect, the money will go straight out of the pockets of the officials concerned.

The strong, and potentially unpopular decision, seeks to be a deterrent against data-fudging. Before starting the new system, Railways will hold counselling sessions for its officials and monitor operations for May.

Source : The Financial Express.