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Showing posts with label Twitter replies. Show all posts
Showing posts with label Twitter replies. Show all posts

Friday, 3 June 2016

14:19

Two Years Achievements of Ministry of Railways (May 2014 to May 2016)

Two Years Achievements of Ministry of Railways (May 2014 to May 2016)

I.PASSENGER AMENITIES AND DIGITAL INDIA INITIAVES

·Indian Railways launched three social media platforms on Facebook, Twitter and You Tube with the handle @railminindia.  Ministry of Railways employed first of its kind, a real time 24x7 public grievance system through Twitter and provided medical, security and other emergency assistance to travelling passengers
  • All India Security Helpline 182 set up to report any untoward incident and seek emergency help during travel
  • The All India Passenger Helpline ‘138’ provided for all other query/complaints during travel
  • A mobile based application viz. Complaint Management System (COMS) launched
  • E-catering facility launched at 100 stations. 408 railway    stations designated for providing E-catering
  • A massive scheme for providing Water Vending Machines (WVMs) to provide RO Water at affordableprices is under implementation by Railway PSU IRCTC
  • Reservation quota of two lower berths per coach in Sleeper class enhanced to four lower berths per coach for Senior Citizens and Women
  • Tatkal reservation timings have been staggered to serve dual purpose of providing convenience to the passengers and for staggering traffic on the e-ticket portal.All agents are debarred from booking tickets during first thirty minutes of opening of booking
  • Automatic refund of Confirmed /RAC e-tickets on cancellation of trains similar to waitlisted e-tickets is granted without filing of TDR
  • Time limit for booking reserved tickets was increased to 120 days w.e.f. 01.04.2015
  • Destination alert and wake up alarm services launched on 139


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Friday, 21 August 2015

19:21

Railways eye Social Media platform to connect with Passengers

Railways eye Social Media platform to connect with Passengers

The Railways has acquired a handsome following of 4.51 lakh on Twitter and more than 3.8 lakh on its Facebook page.  DRMs, GMs connects with passengers on Twitter, Facebook

Looking to reach out to passengers via social media, the railways has acquired a handsome following of 4.51 lakh on twitter and more than 3.8 lakh on its Facebook page.

Concerted efforts are being made to engage with passengers and customers on social media in a big way, said a senior ministry official involved with the monitoring of the railways’ social networking pages. Now, all Divisional Railway Managers (DRM) and General Managers (GM) in all the zones have created their own official handles in order to reach out to passengers with real-time solutions as per the directions of Railway Minister Suresh Prabhu.

DRMs and GMs are key officials in railways who are responsible for the day-to-day functioning of the railways concerning passenger and freight operations. The two social media pages of the railways are followed widely as they provide a combination of information relevant to passengers, new policies and ideas, innovations, new developments in infrastructure and rolling stock as well as vignettes of the past.

“The focus is on maintaining the best-possible connect with the public to collect passenger feedback and address grievances in a transparent manner,” the official said, adding that “the strongest feature of the twitter handle, RailMinIndia, is its responsiveness to the grievances and suggestions offered by its followers”.

The twitter handles of all the GMs and DRMs have been provided on the ministry’s twitter handle as also on its Facebook page and on the Indian Railways website, www.indianrailways.gov.in.
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Tuesday, 30 June 2015

07:43

Suresh Prabhu’s proactive approach keeps Railway Officials on their Toes

Suresh Prabhu’s proactive approach keeps Railway Officials on their Toes

New Delhi: Good days are over for the lazy officials of the ministry of railways. Senior railway officials are “upset” with the pro-active approach of railway minister Suresh Prabhu. Railway Minister Suresh Prabhu has not only been personally forwarding passengers’ complaints to officials but also making sure that actions are taken on them. In case, follow-up is not satisfactory, Prabhu personally hauls up concerned officials.

“Yes, it has become a bit difficult for us in the past few months. The railways is a service provider that operates at such a huge scale all over India and in this context, it is natural that there will be some deficiencies. The minister has been forwarding us complaints received from passengers fairly regularly, and we do try our best to address them. He has also issued warnings that officials ignoring the complaints will be transferred and demoted,” quoting a senior railway official, who requested anonymity.

Moreover, Suresh Prabhu personally monitors his emails and Twitter accounts and ensures that officials take serious note of online complaints. As a result, the railway minister’s Twitter handle is flooded with complaints that have received prompt replies.
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