Suresh Prabhu’s proactive approach keeps Railway Officials on their Toes

Suresh Prabhu’s proactive approach keeps Railway Officials on their Toes

New Delhi: Good days are over for the lazy officials of the ministry of railways. Senior railway officials are “upset” with the pro-active approach of railway minister Suresh Prabhu. Railway Minister Suresh Prabhu has not only been personally forwarding passengers’ complaints to officials but also making sure that actions are taken on them. In case, follow-up is not satisfactory, Prabhu personally hauls up concerned officials.

“Yes, it has become a bit difficult for us in the past few months. The railways is a service provider that operates at such a huge scale all over India and in this context, it is natural that there will be some deficiencies. The minister has been forwarding us complaints received from passengers fairly regularly, and we do try our best to address them. He has also issued warnings that officials ignoring the complaints will be transferred and demoted,” quoting a senior railway official, who requested anonymity.

Moreover, Suresh Prabhu personally monitors his emails and Twitter accounts and ensures that officials take serious note of online complaints. As a result, the railway minister’s Twitter handle is flooded with complaints that have received prompt replies.