Helpline to Report Incidents of Crime in Trains

Helpline to Report Incidents of Crime in Trains 

A Helpline has been made functional through Security Control Rooms of Railway Protection force (RPF) to provide round the clock security related assistance to passenger during their journey over Railways. This Helpline is functioning through a three digit No. 182 (toll free) allotted by the Department of Telecommunications. 

Operationalisation of the Helpline has helped in reducing the reaction and response time in facilitating passenger security. It is pertinent to mention that prevention of crime, registration of cases, their investigation in Railway premises as well as on running trains are the statutory responsibility of the States, which they discharge through the Government Railway Police (GRP). As such, complaints received through Security Helpline are forwarded to the GRP concerned for registration and investigation. 

At present, about 1300 trains are escorted by the RPF in addition to 2200 trains escorted by the GRPs of different States on an average daily. Some of the local trains which have been identified as prone to crime are escorted by GRP/RPF. Special women squads of RPF like ‘Sakthi Padai’, ‘Bhairvi’. ‘Shakti Mahila Teams’ have also been formed by zonal Railways for safety and security of women passengers in suburban sections. 

This information was given by the Minister of State for Railways Shri Manoj Sinha in a written reply to a question in Rajya Sabha . 

Source :PIBNEWS.