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Showing posts with label CSMC. Show all posts
Showing posts with label CSMC. Show all posts

Tuesday, 28 July 2015

07:45

Indian Railways taken steps to improve catering Services

Indian Railways taken steps to improve catering Services 

Improvement of catering services is an ongoing process. Steps taken/being taken to further improve the catering services include 

(i)Third Party Audit of catering services to be conducted at periodic intervals by independent and reputed auditing agencies accredited by NABCB (National Accreditation Board for Certification Bodies) as empanelled by the zonal Railways. 

(ii) Introduction of e-Catering so that passengers can book the food of their choice through internet.

(iii) Introduction of Pre-cooked Food (ready to eat) meals of reputed brands to improve the quality, hygiene and to provide variety of options of meals to the passengers.

(iv) Setting up of centralized Catering Services Monitoring Cell (CSMC) with a toll free number 1800-111-321 for prompt redressal of the passenger grievances related to the catering activities and real time assistance to travelling public.

(v) Imposition of stringent punitive action including heavy penalties in case of deficiencies in services.

Further, transparent contract awarding and management system has been laid down in Catering Policy, 2010. Standard Bid Documents (SBDs) for award of general minor units, major static units and mobile catering units (Pantry car) have been issued.

This information was given by the Minister of State for Railways Shri Manoj Sinha in a written reply to a question in Lok Sabha today.

Source :PIBNEWS.

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Sunday, 7 December 2014

06:00

Indian Railways to Conduct Third Party audit of Catering Services

Indian Railways to Conduct Third Party Audit of Catering Services Periodically to Improve Quality and Hygiene 

All Zonal Railways have a detailed institutionalized mechanism for monitoring of quality and hygiene of catering services through regular, surprise and periodical inspections. If any deficiency is found, corrective actions are taken including penal actions like imposition of fines, termination of contract according to the gravity of the offence. For real time assistance Catering Monitoring Cells have been set up at Zonal and Divisional levels. A Centralized Catering Services Monitoring Cell (CSMC) has been set up at national level with a toll free number 1800-111-321. A defined Quality Assurance Programme with passenger opinion feedback scheme has also been made a part of the mechanism to improve the quality of catering services on trains. A pilot project for introduction of Interactive Voice Response System (IVRS) based feedback system has been launched on some trains. Further, to improve the quality and hygiene of catering services, Third Party Audit of catering services are to be conducted at periodic intervals by independent and reputed auditing agencies accredited by NABCB (National Accreditation Board for Certification Bodies) as empanelled by the Zonal Railways. The parameters for audit include all aspects of catering services like personal hygiene, infrastructure facilities, cleaning and sanitation, food safety, storage facilities, implementation of regulatory, statutory and safety regulations, quality of presentation etc. 

Approximately 196 cases of selling sub-standard food at stations have been registered by the Zonal Railways in the last two years (i.e. 01.11.2012 to 31.10.2014) and suitable action has been taken including imposition of fine in 91 cases, warning given in 52 cases etc. 

This information was given by the Minister of State for Railways Shri Manoj Sinha in written reply to a question in Rajya Sabha today. 

AKS/HK/KD/RV 
(Release ID :112654)
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