Today's Cancelled Trains
Why Differenet Levels in Metro Train Stations -A Guide
Street Level
This is the first level where passengers may park their vehicles
and view the local area map. Please ensure that you place your feet firmly on
the escalator while stepping on it. Please do not manually climb the stairs
while the escalator is operational to avoid accidents. Keep to your left and
hold the hand-rail firmly to maintain balance. In case you are not comfortable
using the escalator, you may use staircase. If you are travelling with
children, please hold their hands when using the escalator.
Concourse Level
Next, the passengers will move into the Concourse level where it
is segregated by the Automatic Fare Collection (AFC) gates into non-paid and
paid sections. AFC gates allow easy wheelchair access too. Wheelchairs will be
available in all Metro stations.
You can buy tokens and smart cards for travelling at the
ticketing office or at Ticket Vending Machines (TVMs). Retail outlets and other
facilities like washrooms, ATMs, first aid, etc., will be available in this
area.
For a seamless travel experience, we recommend passengers to
travel using a smart card that can be purchased online using TSavaari App or
from the ticketing office at any of our stations. Ticket Vending Machines
(TVMs) in non- paid area and Automatic Vending Machines (AVMs) in the paid area
may be used to add money to your smart card. Audio instructions will guide you
about the smart card top up process.
It is our aim to provide a comfortable journey to our
passengers. Our stations are well equipped with information and signage to
guide you in and out of the Metro station. Tactile floor signage will assist
visually impaired passengers to navigate through the station. Information about
the train network, station facilities, passenger do’s and don’ts, entry and
exit signage and local area maps are available at all Metro stations.
Platform Level
This is where passengers board the train. We have designed the
platforms to facilitate differently-abled and elderly passengers so that they
may on-board and off-board the train with ease. Passenger information display
boards at the concourse and platform level provide real time information to
passengers. Audio announcements inform passengers about train arrivals and
delays or disruptions in the train network.
We have four Help-Points at all Metro platforms which enable
passengers to contact the Station Controller in case of an emergency. The
Emergency Evacuation Plan (EEP) signage will assist passengers during an
emergency. Please contact our station staff for any assistance.
Metro train platforms are designed keeping in mind the safety
and security of our passengers. A yellow line on the floor of the platform will
alert you to maintain a safe gap from train tracks, when the train has not
arrived at the platform. Passengers are requested to form a queue and let the
passengers inside the train off board before on boarding the train.
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