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Thursday, 10 January 2019

Transparency in Catering :No Bill ,Your Meal is Free


Transparency in Catering :No Bill ,Your Meal is Free

Press Release No. 203 
Dt.   08.01.2019
 PRINT “NO TIPS PLEASE, IF NO BILL, YOUR MEAL IS
 FREE” o­n FOOD PLATES AND COACHES
Addressing a high level review meeting o­n 3rd January, 2019 with the entire Railway Board, all General Managers of Zonal Railways and Divisional Railway Managers, Railway Minister Shri Piyush Goyal has issued directions that "No tips please; if no bill, your meal is free" - printed o­n a tin plate with a rate list of the menu be publicly displayed o­n all trains by March this year. All trains with catering facility should have rate list displaying prices of menu inclusive of GST and printed o­n a tin plate by March 2019.This move is to ensure transparency in catering services. South Western Railway in collaboration with IRCTC is taking up this exercise in 44 (Forty four) trains with pantry cars originating from SWR (list enclosed). It is expected that the following stickers will be provided in all the above 44 (Forty four) trains within 10 days.Minister also advised that PoS (point of sale) machines with swipe and bill generating machine should be distributed in all trains to all catering staff and TTEs by March 31, 2019, adding that this will take care of the complaints of oercharging by the caterer. 
1.POS machines in all trains/static units will be increased and issue of bills will be monitored.
2.Bill books with GST No. Will be ensured with the vendors in addition to POS machines.This will enable better monitoring of transactions
3.Licencees of catering contracts have been directed to issue QR code to vendors for accepting digital payment. These initiatives of promoting use of technology in catering are expected to boost the quality of services .As o­n in South Western Railway contracts for 100 trains are in place and all the vendors in the said trains shall transact through POS machines.
More over All kitchens/ RRs have been provided with CCTV camera and live streaming to Railway officers and o­n internet of the same is also made available for better quality control.

SWR appeals to passengers availing catering services in stations and o­n trains, to please insist for bills.                         
MOBILE CATERING UNITS (PANTRY CARS) OVER SWR: 
Sl. No.
PANTRY CAR & NAME OF THE TRAIN
1
16506/16505: SBC-GIMB-SBC Gandhidham Express
2
16508/16507: SBC-JU-SBC Jodhpur Express
3
16210/16209: MYS-AII-MYS Express
4
16532/16531: YPR-AII-YPR Garib Nawaz Express
5
12607/12608 Lalbag Express SBC-MAS-SBC
6
12609/12610 Bangalore Express SBC-MAS-SBC
7
16502/16501: SBC-ADI-SBC Ahmedabad Express
8
12779/12780: VSG-NZM-VSG Goa Express.
9
12079/12080: SBC-UBL-SBC Janashatabdi: (Mini Pantry)
10
12295/12296: SBC-PNBE-SBC Sanghamitra Express. (Pantry Car)
11
12629/12630: YPR - NZM - YPR Sampark kranti Express (Pantry Car)
12
12649/12650: YPR - NZM - YPR Sampark kranti Exp. (Pantry Car)
13
22685/86 YPR - CDG - YPR Sampark kranti Exp. (Pantry Car)
14
22691/22692 & 22693/94 SBC-NZM-SBC (Via Raichur) Rajdhani Express
15
12027/12028, SBC-MAS-SBC, Shatabdi Exp.
16
16533/34 SBC-JU Express (Weekly)
17
12253/54 YPR-BGP Weekly express
18
12781/12782 MYS-NZM-MYS Swarna Jayanti Express
19
12213/14 YPR-DEE-YPR Duronto Express
20
16561/62 YPR-KCVL-YPR AC Express
21
12726/28 SBC-NDLS-SBC Karnataka Express
22
82653/54 YPR-JP-YPR Suvidha superfast Express train
  
List of TSV contract over SWR
Sl. No
section
Train No.
1
SBC-UBL section                    (Mail/Express trains)
17309/17310
2
12725/12726
3
12777/12778
4
11021/11022 & 11005/11006
5
16535/16536
6
16589/16590
7
16201/16202
8
17315/17316
9
17311/17312
10
11035/11036
11
16205/16206
12
17313/17314
13
SBC-UBL section                    (Passenger trains)
56913/56914
14
56917/56918
15
56515/56516
16
56519/56520
17
56221/56222
18
56225/56226
19
56227/56228
20
56224/56223
21
56915/56916
22
56273/56274
23
56269/56270
24
56517/56518
25
56271/56272
26
56911/56912
27
56909/56910
28
57451/57452
29
56271/56272
30
56529/56530
31
SBC-JTJ Section (Mail/Express trains o­nly)
12539/12540
32
22617/22618
33
16519/16520
34
17209/17210
35
17311/17312
36
17313/17314
37
16613/16614
38
16521/16522
39
19567/19568
40
22607/22608
41
22601/22602
42
12777/12778
43
22352/22351
44
16565/16566
45
17315/17316
46
16315/16316
47
12684/12683
48
16525/16526
49
12639/12640

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