EASTERN RAILWAY’S ALL OUT EFFORT TO IMPROVE CATERING SERVICES FURTHER.

EASTERN RAILWAY’S ALL OUT EFFORT TO IMPROVE CATERING SERVICES FURTHER. 

Kolkata, June 16, 2015

Eastern Railway has adopted a series of steps for further improvement of catering services in Mail/Express trains. Intensive cleaning of Pantry Cars is being made prior to commencement of journey followed by periodical paste control in Pantry Cars. Random inspection, regular inspection and a week long drive was undertaken in the Pantry Car to see the quality of food and hygienic point of view. Eastern Railway has already introduced analysis of customer opinion by introducing the system of distributing ‘Feedback Forms’. A catering complaint monitoring cell (Phone No. 138) was instituted where the passengers can lodge suggestion/complaints directly to this cell.

To ensure proper food quality and hygiene, samples were regularly collected for testing by accredited laboratory as well as by the food testing laboratory at Eastern Railway’s hospital. Regular inspections are being made by Joint Food Safety Commissioner and by medical officers and health inspectors. Prompt actions are also taken against misbranded, substandard and unsafe food samples. Along with these, regular medical examinations are made to assess fitness of food handlers by nominated railway officers.

Eastern Railway adopted some future plans for further modernization of the catering services. Sites are chosen for Base Kitchen at Howrah, Sealdah and Asansol stations which will be equipped by most modern kitchen gadgets. Actions are already initiated for engaging Audit Firms to undertake a Third Party Audit of Pantry Car services. Proposals are also under consideration for installation of outlets at Howrah and Sealdah stations by Branded food companies.