Problems Solved with Customer Friendly Packaging and Delivery Door -Door Facility

Problems Solved with Customer Friendly Packaging and Delivery Door -Door Facility

South Central Railway has introduced yet another first of its kind customer friendly service with Parcel Packing and Allied Services at the door step of the customers who want to transport their belongings.

Earlier, there was no official packing service and prescribed rates at these two major parcel handling stations. Customers used to hire the services of private individuals and pay the parcel charges depending upon the demand at the parcel office area. Now, South Central Railway has come up with the initiative of having o­ne single authorised agency for streamlining and providing standardized service to the customers.

Accordingly, these value-added services have been introduced at Secunderabad and Hyderabad Railway Stations to facilitate the customers. At both these stations an agency has been fixed with an earmarked space of 150 square feet.

Sri Gajanan Mallya, General Manager, SCR complemented the Secunderabad Divisional authorities for the customer friendly initiative in parcel packing. He advised them for extension of such facility to all important Railway stations in a phased manner.

The Agency will provide comprehensive solutions to the customers who want to send their parcels o­n Railways. The agency will provide man power and packing material to meet the requirements of customers at these two Parcel offices. Other optional and value-added services include facility for packing of other Luggage / Parcels and Door-to-Door pick-up and drop facility.

This service is particularly helpful to people who want to transport their two wheelers by trains. Now, not o­nly can they get the professional packing done but also have their vehicle picked-up from their home itself for transportation by railways just by dialing Mobile No.9177550577. The same facility is also applicable to all the parcel consignments.

The main advantages of this contract are:

1) The problem of overcharging will not arise.

2) 2-wheeler packing will be done away with proper billing will be done.

3) More professional and customer friendly interface.

4) Door to Door delivery will give lot of convenience to the customer.

5) An additional earning of 5.6 lakh per annum.

Source:South Central Railway