MMTS Passengers finds excellent help from RISSTA App

MMTS Passengers finds excellent help from RISSTA App

Hyderabad: RISSTA (Railway interactive Security Solution for Travelers Assistance) – An Android mobile application for security of MMTS passengers of twin cities (Secunderabad & Hyderabad) was launched on 4th June, 2015. The utility of this App by MMTS passengers met with many positive results.

On 9.6.2015 at 09.01 hrs. help button of RISSTA App was activated by a passenger named Shri Anil, Cell No. 9866123593 travelling in General Coach of Tr.No. 47176 (Lingampally-Falaknuma MMTS) when the train was passing Hi-Tech City Railway Station. Immediately, a message was automatically conveyed to next 3 MMTS stations. At Bharathnagar MMTS Railway station Sri. K.S.Naidu, Home Guard of RPF rushed to the passenger. The passenger made complaint that some persons are staying at doorways obstructing free movement of passengers while boarding / detraining. The persons standing at doorways were cleared at 09.05 hrs and the complainant sent a feedback through RISSTA App that “Escort attended at Bharathnagar”.

In yet another incident, on 11.6.2015 at 18.11 hrs. help button of RISSTA App was activated by a passenger by name Shri Arun, Cell No. 9059638854, travelling in General Coach of Tr.No. 47163 (Falaknuma-Lingampally MMTS) while the train was passing Borabonda MMTS Railway station. Immediately, a message was conveyed to next 3 MMTS stations i.e Hi-tech City, Hafizpet and Chandanagar. At Hafizpet Railway station Shri.Ch.Sathya, Home Guard, rushed to the passenger. The passenger made complaint that some persons are standing at doorways obstructing free movement of passengers while boarding/detraining. The persons standing at doorways were cleared at 18.20 hrs. and the complainant sent a feedback via message that “Thanks. Your staff attended the train at Hafizpet”.