Electronic Food Vouchers for Konkan Railway Passengers

Electronic Food Vouchers for Konkan Railway Passengers

Mangalore (MAQ): With effect from August 15, passengers on Konkan Railway trains have started getting electronically generated vouchers on purchase of food and snack items in the trains.

A Konkan Railway spokesperson said this will ensure that the food items are charged by thecaterer as per the approved rates of Konkan Railway. The system will bring in more transparency.

Konkan Railway introduced the service in Mandovi Express and Konkankanya Express trains on its route with effect from August 15. The service will be tried out first in AC coaches of the two trains and later extended to other coaches and other trains depending upon its success.

The hand held compact and rugged Electronic Voucher Distribution machine, which has large memory, will print a system generated bill which will be given to the passengers on purchase of any food item. The bill will have name of the caterer and date and time of purchase.

Got complaints on Konkan Railway route, send SMS to 09004470700

Konkan Railway introduced SMS service to redress the grievances of passengers related to any service on Konkan Railway route. The service was commissioned on August 15.

The mobile number on which passengers can send an SMS related to any aspect of passenger service is 9004470700. The messages will be monitored round the clock by staff at Central Control at the Corporate Office of Konkan Railway at Belapur, Navi Mumbai. The number has only data facility and hence no voice calls can be made.

Konkan Railway said SMS service can be utilized by passengers for any passenger related issue faced by him/her in Konkan Railway jurisdiction from Kolad to Thokur only.

Also, Konkan Railway commissioned a new PRS centre (Passenger Reservation System) at Mangaon station on its route on Friday. The facility would be available for passengers from 8am to 2pm.

Mangaon being a Taluka place, with the opening of this PRS centre at Mangaon station, the demand of passengers for having facility of computerized reservation of tickets for various trains through PRS system would be met. With the introduction of this PRS centre, the total number of PRS centres on Konkan Railway will go up to 17.